Never, never, never be late

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We have something in my family called Tognoli time – always be at least 5 minutes early for every appointment.  It is something that has been ingrained into me since I was a kid by my dad.  I don’t care what it is – going golfing, going to church, going on vacation, going to the doctor, coming over for dinner – going anywhere or doing anything, my dad has always been and continues to make sure no one ever has to wait for him for anything.

I am proud to say, the apple has not fallen far from the tree, because I am the exact same way – for that matter, so are my boys.  I cannot stand being late and making other people wait for me. Time is the most valuable asset any of us have in our life and being late tells people you do not care about them and their most valuable asset, their time. Remember, you never get a second chance at making a first impression and your first impression is what time you show up…early, on time, or late.

As important as being on time or a little early can be, I never realized how just how valuable it was until I read the following story. It is a classic and really drives home the point:

A priest was being honored at his retirement dinner after 25 years in the parish.

A leading local politician and member of the congregation was chosen to make the presentation and to give a little speech at the dinner. However he was delayed, so the priest decided to say his own few words while they waited.

“It is said that your first impressions are the most powerful,” he began, “and upon my assignment to this church so many years ago, one of my first duties was to hear confessions and, I must confess, after hearing the very first one, my impression was that I had been assigned to a terrible place. The person who entered my confessional told me he had stolen a TV set and when questioned by the police was able to lie his way out of it. He had also stolen money from his parents, embezzled from his employer, had an affair with his boss’s wife, taken illegal drugs, and gave VD to his sister. I was appalled.”

The priest’s eyes then turned misty as he continued, “But as the days went on I learned that my flock was not at all like that first penitent and that I had, indeed, come to a fine parish full of good and loving people.”

Just as the priest finished his talk, the politician arrived full of apologies at being late. He immediately began to give his presentation and opened with the following:

“I’ll never forget the first day our parish priest arrived, in fact I had the honor of being the first person to go to him for confession…”

Moral of the story – never, never, never be late!


Cool Apps: Above All Else … Remember the Milk!

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remember the milk logo

No matter what your business, keeping track of important tasks can be, at best, a hassle, and at worst … a superhuman feat of juggling (those guys in Vegas who toss around bowling balls, flaming orbs, and/or chainsaws have no idea what real danger is).

For those of us in the Real Estate Industry, however, everyday tasks and to-dos take on much greater significance because if we miss a deadline or forget to do even the smallest little thing, it can do irreparable harm to our clients, preventing them from fulfilling the terms of their contracts.

Will you remember to have your clients initial the changes on a counter-offer? Remember to schedule their home inspections? Follow up with lenders, appraisers, and title companies? There are a million little things involved in a real estate transaction, each of which has the potential to mean everything.

When you’ve gotta remember everything, you’ve got to Remember the Milk.

So much more than a simple to-do list, Remember the Milk takes Post-It notes, spare napkins, the corner of your whiteboard, even your forearm (you know you’ve written a note or two on there at some point … we won’t tell) and makes them things of the past.

Manage your tasks quickly and easily. You can set due dates for things with specifics (due 3/1/2010) or in natural language (due next Friday).

Get reminded anywhere (and they mean anywhere). When a deadline is approaching, RTM will send reminders to your email account, send a text message (SMS), an instant message (AIM, Gadu-Gadu, GoogleTalk, ICQ, Jabber, MSN, Skype and Yahoo! are all supported).

Schedule reminders from almost anywhere. Remember the Milk is available for a host of tools. There are apps for iPhone, BlackBerry, and Android. If you “friend” Remember the Milk on Twitter, you can send direct messages (DMs) with details of your new “to-do”. When a deadline looms, RTM will send you a message, making sure that you don’t forget. Remember the Milk also syncs with Google Calendar, so all of your lists and to-dos are kept organized.

Each of us likes to think that we can handle everything. Each of us likes to think that we don’t need reminders like this. Sometimes, though, life gets in the way. For those times, it’s important that you Remember the Milk.


Thursday Thoughts on Leadership: Measure leadership by those who follow you

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Every true leader understands the value in measuring the caliber of people in their organization. It doesn’t matter what kind of group or organization you are leading, or the size; the caliber of people you lead speaks volumes about you, your organization, and your direction.  As Dennis Peer put it, “One measure of leadership is the caliber of people who choose to follow you.”

There is a great relationship that is developed within a great organization, the leader motivates, and guides, but eventually the group matches the challenge and catches up, and now they push the leader forward so that the whole company can grow. Against that push, the leader must strive to find new objectives, new models and new goals in order to once again bring the organization forward in its development. The French diplomat Tallyerand, once said “I am more afraid of an army of 100 sheep led by a lion, than an army of 100 lions led by a sheep.”

At the 2007 NAR Conference & Expo Bob Moles and I were recognized and awarded the prestigious RISMedia National Home Ownership Award for “outstanding achievements among residential real estate’s most influential and charismatic leaders.”  Often, as President of Intero, I accept such awards, but these awards are truly achieved because of the team that I lead. The Intero team of agents, staff and management are the highest caliber in the business, and I have the privilege of leading them.

Soon, it will be time to turn the spotlight back on those who push me every day to be a better leader by once again recognizing the best within our group through the Intero Achievement Awards. Every year it is a nice benchmark for where we stand as a company and as individual members of the whole.

It has been demonstrated that people’s motivation to increase their productivity only increases when they have a challenging goal and receive feedback on their progress. The awards are a very public way to give that feedback. It lets us know if we are still climbing, and it lets me know how much more I need to do to meet the challenge.  As described above, the leader pulls the group forward, and the group rises to the challenge and pushes the leader to still greater achievements, the group’s momentum never stops.


Wednesday Wellness: Carve Fresh Tracks

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For those of you who live in the Bay Area, this past weekend we were able to see the sun, blue sky and even the entire full moon AND stars at night!  It’s been raining and storming nearly nonstop for about 2 weeks.  (If you live on the East Coast or North West, I’m sure you don’t feel too sorry for us!)

When we get bad weather, we grumble, complain, and throw little tantrums about wanting to get outside and just feel “warm”!

Yesterday and today, I had the chance to ride my mountain bike for the first time in nearly 45 days (tragic).  As I was riding I was elated, not just from the simple fact that I was outside and it was sunny, but because the “dirt” was perfect!  We haven’t had rain for a few days so although (some of) the trails were drying up; they were still “soft” and made riding downhill a blast!

I started thinking about how Tahoe must be and how great the snow is due to the storms which transpired over the last couple of weeks.  I bet ski enthusiasts were carving fresh tracks and having the time of their lives.

It occurred to me that the skiers, boarder and mountain bikers wouldn’t feel these joys if the storms hadn’t have produced the perfect snow or the perfect trails conditions!

How many times have we endured challenges for days, weeks, even months, so that we can eventually relish in the reward because of the storm?

I think of so many nutrition clients I work with who struggle right at first, sometimes kicking and screaming about having to change their habits, just to find themselves ultimately enjoying new foods, seeing the weight loss and embracing new and healthy habits in their lives.

I think of personal training clients who are sore for the first several weeks of their routine, to see in time that they can run faster and easier, lift with greater power and finally see a 4 pack peek through!

What have you endured (maybe even in pain) which once you got through realized bliss because of the journey?

Enjoy life’s lessons when possible; ride your perfect trails, carve fresh tracks!


Monday Mojo: How Many Things Are We Missing?

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Grab your cup of Joe and watch this video first (double click on the image below)…then read this week’s MOJO.

Scott violine

A violinist playing in the Washington DC Metro Station on a cold January morning in 2007. He played six Bach pieces for about 45 minutes. During that time approx two thousand people went through the station, most of them on their way to work.

After 3 minutes a middle aged man noticed there was a musician playing. He slowed his pace and stopped for a few seconds and then hurried to meet his schedule.

4 minutes later:
The violinist received his first dollar: a woman threw the money in the till as she quickly walked by.

6 minutes:
A young man leaned against the wall to listen to him, then looked at his watch and started to walk again.

10 minutes:
A 3 year old boy stopped but his mother tugged him along hurriedly, as the kid stopped to look at the violinist. Finally the mother pushed hard and the child continued to walk, turning his head while he walk away. This action was repeated by several other children. Every parent, without exception, forced them to move on.

45 minutes:
The musician played.  Only 6 people stopped and stayed for a while. About 20 gave him money but continued to walk their normal pace.
He collected $32.

1 hour:
He finished playing and silence took over. No one noticed. No one applauded, nor was there any recognition.

No one knew this but the violinist was Joshua Bell, one of the best musicians in the world. He played one of the most intricate pieces ever written, with a violin worth $3.5 million dollars. Two days before Joshua Bell sold out a theater in Boston where the seats averaged $100.

This is a real story. Joshua Bell playing incognito in the metro station was organized by the Washington Post as part of a social experiment about perception, taste and people’s priorities.

The questions asked:

  1. In a common place environment at an inappropriate hour, do we perceive beauty?
  2. Do we stop to appreciate it?
  3. Do we recognize talent in an unexpected context?

One possible conclusion reached from this experiment could be:

If we do not have a moment to stop and listen to one of the best musicians in the world playing some of the finest music ever written, with one of the most beautiful instruments…

How many other things are we missing?

Listen to Joshua Bell’s complete Metro Station performance.


Cool Apps: Go “Real Time” With Collecta

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Things happen fast these days. Real fast. Five minutes ago is old news.

That not always a good thing, but, alas, it’s reality.

The compression of our attention span and demand for the latest, greatest information has been driven in large part by our access to the Web – specifically, the real time Web.

Twitter is the most well known example of this phenomenon. But there are hundreds of applications that allow people to connect, share, create and distribute instantly.

Collecta, a search engine that captures the real time activity on the Web, allows you to see what’s going on right now in some place, about something, or about someone.

That’s pretty cool, right? But how’s that relevant to your real estate business?

Here’s how: earlier this week, Collecta made a free widget builder available (a widget is just a small piece of software you can quickly add to your Website or blog) that allows you to display real time web activity – Tweets, blog posts, news – about a certain place or about a certain topic, on your Website.

Think about this: consumers coming to your Website are usually looking for listings – but they are also looking to see what’s going on in the community surrounding those listings. Sure, neighborhood descriptions are good; video is great. But seeing what’s happening as it’s happening is super cool.

We have known for a long time that frequently updated information keeps Website visitors coming back. We also know that consumers will seek out any and all information they can on the Web before they ever call an agent. This new widget allows you to deliver updated content in a context you control easily.

Now that’s news!


Thursday’s Thoughts on Leadership: Leaders Understand – Failure is a Part of Success

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Most of us have heard the story of Thomas Edison failing his way to success in the invention of the light bulb.

He literally failed 10,000 times before getting it right.

If Edison had said, “I am a failure. My idea is bad, my work is misguided, my mission is lost,” the world would be a much darker place. Of course, what he did do was learn from the failures, made changes, and tried again.

Bingo.

Early in my real estate career I seriously was considering quitting the business. I struggled greatly for my first deal. Then out of the blue a friend called and said he wanted to move. I said to myself, “OK, I will get out of the real estate business after I close this one deal.” That deal led to another and another and pretty soon there was no looking back.

One year later I had closed 52 deals!

Here is what I have learned: when you have a setback – losing a big sale, being passed over for a career-making promotion, even getting fired – allow yourself a short time to grieve, then get right back up on your horse and plan your next move.

The great coach Bill Walsh, in his book “The Score Takes Care of Itself,” recounts how close he came to quitting in the second season as 49er head coach, hitting rock bottom after a crushing loss to the Miami Dolphins. He spent part of a transcontinental flight experiencing an emotional meltdown.

Sixteen months later, the San Francisco 49ers became world champions, defeating the Cincinnati Bengals 26-21 in Super Bowl XVI at the Silver Dome in Pontiac, Michigan.

A football dynasty was in the works. The 49ers won five Super Bowls over fourteen years.

Thomas Edison and Bill Walsh both understood that failure is an integral part of success. We would do well to follow their lead.


Wednesday Wellness: Healthy Alternatives to Super Bowl Favorites

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Do you find Super Bowl Sunday one of the most nutritionally challenging days of the year?!!

Would you love it if you could have chicken wings, pizza, fried mozzarella and ribs all day and still wake up a pound thinner?

Well, I can’t promise that, unless you are actually the running back for one of the Super Bowl teams, but here are some slight variations to those favorites!

1)      Buffalo Wings: *

Ingredients:
8 oz. raw boneless skinless lean chicken breast, cut into 10 nugget-shaped pieces
1/4 cup Fiber One bran cereal (original), ground to a breadcrumb-like consistency in a blender or food processor
1 oz. (about 14 crisps) Pringles Light Fat Free Potato Crisps, Barbecue (or another fat-free BBQ-flavored potato chip)
3 tbsp. Frank’s RedHot Original Cayenne Pepper Sauce
dash onion powder
dash garlic powder
dash cayenne pepper
dash black pepper
dash salt

Directions:
Preheat oven to 375 degrees. Crush potato crisps completely and, in a small dish, mix with cereal crumbs. Add a dash of each of the seasonings and mix well. Place chicken pieces in a separate dish, and cover and toss with Frank’s RedHot. Spray a baking pan with nonstick spray. Give each chicken piece a shake (so it’s not dripping with RedHot), and then coat it evenly with the crumb mixture. Lay the battered nuggets on the baking pan. Place in the oven, and bake for 10 minutes. Then flip the wings over, and return them to the oven for 10 more minutes, or until outsides are crispy and chicken is cooked throughout. MAKES 2 SERVINGS

Serving Size: 5 wings (half of recipe)
Calories: 175
Fat: 1.5g
Sodium: 1,153mg**
Carbs: 14g
Fiber: 4g
Sugars: <1g
Protein: 27g

2)      Pizza

Ingredients:
Whole wheat lavash bread
Low sodium tomato/ spaghetti sauce or low fat hummus
Chopped chicken breast (or similar low fat meat)
Grilled veggies (get these from most deli counters already roasted; whole foods has fabulous roasted veggies)
Shaved veggie cheese or low fat mozerella cheese

Directions:
On top of lavash bread, lightly spread tomato sauce OR hummus.  Top with shredded chicken, vegetables and cheese.  The more veggies the better.  Bake in the oven @ 350 for 10 min or until the bread is lightly crispy

3)      Ribs

Try “Gardenburger” riblets and save yourself half the calories!!

4)      Mozzarella cheese sticks *

Ingredients:
2 light mozzarella sticks (50-60 calories and 2.5g fat per stick)
1/4 cup Fiber One bran cereal (original)
2 tbsp. fat-free liquid egg substitute
salt, pepper & Italian seasonings; to taste
Optional: low-fat marinara sauce (for dipping)

Directions:
Preheat oven to 375 degrees. In a food processor or blender, grind Fiber One to a breadcrumb-like consistency. Place crumbs in a small plastic container with a lid. Season crumbs with as much salt, pepper and Italian seasonings as you like. Set aside. Cut cheese sticks in half, so that you have 4 sticks. Place sticks in a small bowl, and pour egg substitute over the top of the sticks. Swirl egg substitute around so that it thoroughly coats the sticks. One by one, transfer sticks to the container with the crumbs. Cover container, and give it a shake to coat the sticks in the crumbs. Carefully return sticks to the dish with the egg substitute, and coat them again. Next put sticks back in the crumbs container, cover, and shake once more to coat (try doing this two at a time the second time around). Place sticks on a baking dish sprayed lightly with nonstick spray. Spritz the tops of the sticks with a quick mist of the spray. Place dish in the oven, and bake for 10 minutes (or until the first sign of cheese oozing out). If desired, serve with warm marinara sauce. Best when eaten immediately, while cheese is hot and gooey!

Serving Size: 4 pieces
Calories: 155
Fat: 5.5g
Sodium: 500mg
Carbs: 13.5g
Fiber: 7g
Sugars: 0g
Protein: 19g

If making these are simply too much, go for jumbo shrimp with cocktail sauce!  That’s always a high protein low calorie snack goodie nearly everyone loves!

Have fun!

*Compliments of Hungry Girl


Monday Mojo: Masterminding Your Way to Success

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This week, I’m pleased to bring to you some “guest MOJO”, from our very own J. Shoop.

Many of you know of J. Shoop as a top-producing loan officer with LoanSource/Intero Mortgage, but you may not know that he is also a Certified LifeSuccess Consultant, licensed to teach the coaching material produced by Bob Proctor. (You may recall Bob Proctor from the highly-acclaimed movie, The Secret).

We welcome J’s insights for this week’s installment of Monday Morning MOJO!


Contributing writer – J.Shoop

Recently, I was having a conversation with one of Intero’s founders, Tom Tognoli, and we were discussing the benefits of participating in a Mastermind group. We agreed that many are missing out on the benefits of masterminding because they either lack a clear understanding of what a Mastermind group is, or they simply don’t know how to find one to join.

The common definition of masterminding is “The coordination of knowledge and effort of two or more people, who work toward a definite purpose, in the spirit of harmony.”

But what does that really mean?

Super Bowl Sunday is coming soon. If you think about it, a football team is really a sort of Mastermind group. When all of a team’s knowledge and effort is combined in a spirit of harmony, working toward a definite purpose, their odds of winning increase significantly. A sense of magic or destiny is often created, and the team appears to be “in the zone”.

Contrast that approach with a less-successful team, say the Raiders (hey, I’m a fan so don’t hate on me!) – But let’s look at their results… For many years they have shown that having elite, talented individuals is not enough. They may all share the same goal (to win a Super bowl), but internally they suffer from their own self-created chaos.

When you are lacking in harmony, you won’t win, no matter how badly you may want to. Or if by chance you do win, the wins will be inconsistent and unsustainable.

So how can we apply this awareness in our lives and businesses?

The idea of masterminding is certainly not new, but it’s probably the most misunderstood and most under-utilized concept in business today. The primary benefit of participation is connecting with a select group of like-minded people interested in helping you succeed.

You’ve likely heard the expression before that “two heads are better than one”. This is because there is a unique energy created when two or more like-minded individuals are connected, and this synergy can be quite powerful.

Mastermind groups bring resources and connections into your world that you would have never had access to on your own. Additionally, you benefit from differing perspectives, input, and feedback, combined with accountability and inspiration, enabling you to maintain focus on the achievement of your goals.

In our lives careers, we are usually solely responsible for our results. Subsequently, we often feel that we need to do everything by ourselves. Yet intrinsically we know that no significant achievements are ever accomplished without the help of others.

And let’s face it. Business can be hard. We sometimes get so wrapped up in the details and the day-to-day “stuff” that we often miss opportunities for valuable feedback that could make an enormous positive impact in our lives and in our careers.

As a benefit to your subscription to Monday Morning Mojo, I’ve put together a Mastermind Coaching series that is available to you at NO CHARGE. (MOJO has picked up the tab.)

We’ll help you to focus on your goals while educating you on the information and principles contained in the book “You Were Born Rich” by Bob Proctor, and introduce you to other authors, lecturers, and speakers who’ve written about these subjects.

For more information on how you can participate in an upcoming Mastermind group:

Send an email today at jshoop@jshoop.com, with Mastermind Coaching in the subject line. We have several time slots available, and we’ll email you some dates for you to choose from. You can participate from anywhere, as we have both live and teleconferencing options available.

I’m looking forward to helping you to further develop your MOJO in 2010!

J. Shoop
www.coachshoop.com


Intero Cool Apps: Are You Waving?

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For much of 2009, techno-geeks were all a-buzz with talk about Google WAVE, the search engine juggernaut’s collaborative tool that was supposed to shatter the Earth and change the way we all did everything.

And then … WAVE was released. Did you notice? Lots of people didn’t. The ones that did, met it with a collective, “Meh. That’s it?”

This sort of thing often happens when people set their expectations too high.

The thing about Google WAVE, though? It’s actually extremely cool. People have just been so busy dismissing it because time didn’t stand still upon its release that they failed to see that.

In many ways, it’s much like Twitter was when it was first introduced. Not many people “got” it. “Why on earth do I need people to tell me about how their cornflakes got soggy at breakfast?” people would ask. “I have real work to do,” they’d say. Now, Twitter is one of the most powerful business tools at our disposal and no longer being dismissed by anyone (well, not many, anyway). I believe that the same will hold true for Google WAVE.

So, how do I use it?

The answer is that there are lots of ways to use it. But here’s just a touch of what’s possible: Google WAVE is already being used by lots of small business groups because it has tremendous strength in combining platforms like email, document sharing, multimedia file-sharing, instant messaging, project wikis, video conferencing, and a host of others. It has the ability to eliminate all of the other disparate communications tools by combining them into one well-honed powerhouse.

For example, let’s say that you’re having a same-time, multi-location meeting between team members. Everyone invited to participate in the WAVE (the name for a particular project in the application) can contribute to the notes and see who is adding what — all in real time. At the end of the meeting, all of the notes are captured in a thread that can be viewed later on if someone wanted a recap, or if someone got invited to the WAVE late in the game. If there are team members who couldn’t participate because of differences in time zones (or other asynchronous difficulty), they can go into the WAVE, see all of the discussion, then add their own notes, as if they were present from the get-go. And anything that Google WAVE can’t do in its native state can likely be managed with any of the wide range of plug-ins that are available for it.

Right now, Google WAVE is only available by invitation. But before long, it’ll be available to everyone. It’s also important to remember that using WAVE to its potential will take time. It’ll take patience. But the power is there. Oh, yes. It’s there.

As for its ability to change the world? It hasn’t yet. But I’m betting that it will.