Cool Apps: Get Real-Time Intelligence on Who’s Reading Your Tweets

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One of the coolest aspects of social media marketing is the ability to test, measure and gain real insight into your efforts. There are a ton of free tools and apps available that can help with this. This week’s Cool App is a free Twitter analytics tool that lets you see which of your followers are online now so you know who’s likely to see your tweets.

SocialBro is a plugin that works with Google Chrome and Adobe Air. It gives you a nice overview of your Twitter community – enabling you to see who’s influential and who’s not, and sort them into lists accordingly.

The latest update to the app adds a real-time feature that enables you to see which of your followers are active (which clues you in to who will likely see your tweets), the number of active users each second, the apps they’re using to tweet from, and the languages they’re tweeting in. These are all interesting insights, but the most useful is the window into which of your followers are active, which enables you to segment, tailor and target the content of your tweets.

In addition, you can also focus on a particular Twitter list or search term – like “Silicon Valley real estate,” for example, and learn a bit about the people who are tweeting about that topic. This too can help you segment, tailor and target the content of your tweets for more effective social marketing.

SocialBro considers a user “active” if they’ve tweeted in the last 5 minutes.

Other notable features and uses of the tool include:

  • Easy follow-back tools that enable you to efficiently and strategically follow people back
  • Discover who has unfollowed you
  • Discover the best time to tweet
  • Discover who isn’t following you back
  • Discover influential people who follow you
  • Organize followers into lists
  • See your followers on a map

Check out SocialBro for the intelligence you need to effectively use Twitter for your real estate business. You can download the app from the website for free.


Thoughts on Leadership: 20 Mile March

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Last week we discussed the overview of Chapter 2 from the book Great by Choice. We discovered how 10Xers turned their weakest behaviors into their strongest. This week I would like to move on to Chapter 3: 20 Mile March.

When Jim Collins began his study, he and his team thought they might see 10X winners respond to a volatile, fast-changing world full of new opportunities by pursuing aggressive growth and making radical, big leaps, catching and riding the Next Big Wave, time and again. And yes, they did grow, and they did pursue spectacular opportunities as they grew. But the less successful comparison cases pursued much more aggressive growth and undertook big-leap, radical-change adventures to a much greater degree than the 10X winners. The 10X cases exemplified what Collins and his team came to call the 20 Mile March concept, hitting stepwise performance markers with great consistency over a long period of time, and the comparison cases did not.

For example, when John Brown became CEO of Stryker in 1977, he deliberately set a performance benchmark to drive consistent progress: Stryker would achieve 20 percent net income growth every year. This was more than a mere target, or a wish, or a hope, or a dream, or a vision. It was to use Brown’s own words, “the law.” He ingrained “the law” into the company’s culture, making it a way of life.

Imagine going to a big company meeting. You walk into the main ballroom to find sales regions arranged by performance. Those in regions that achieved their 20 Mile March get seating assignments at the front of the room; those that fell behind find themselves assigned to tables in the back of the room.

From the time John Brown became CEO in 1977 through 1998 and excluding a 1990 extraordinary gain, Stryker hit its 20 Mile March goal more than 90 percent of the time. Yet for all this self-imposed pressure, Stryker had an equally important self-imposed constraint: to never go too far, to never grow too much in a single year. According to the Wall Street Transcript, some observers criticized Brown for not being more aggressive. Brown, however, consistently chose to maintain the 20 Mile March, regardless of criticism urging him to grow Stryker at a faster pace in boom years.

The 20 Mile March is more than a philosophy. It’s about having concrete, clear, intelligent, and rigorously pursued performance mechanisms that keep you on track. The 20 Mile March creates two types of self-imposed discomfort: (1) the discomfort of unwavering commitment to high performance in difficult conditions, and (2) the discomfort of holding back in good conditions.

Some people believe that a world characterized by radical change and disruptive forces no longer favors those who engage in consistent 20 Mile Marching. Yet the great irony is that when Collins and his team examined just this type of out-of-control, fast-paced environment, they found that every 10X company exemplified the 20 Mile March principle during the era they studied. The evidence shows that the 10X companies embraced a 20 Mile March early, long before they were big companies.

In 29 events in which companies such as Stryker, Southwest Airlines, Intel, and Progressive 20 Mile Marched into turbulent industry episode, they came out of the turbulence with a good outcome in every single instance, without exception, 29 of 29, 100 percent of the time. However, in 23 events in which companies failed to 20 Mile March heading into a turbulent industry episode, they emerged from the turbulent episode with a good outcome only 2 out of 23 times.

The following are the key points found at the end of Chapter 3 to help you better understand the effectiveness and importance of 20 Mile Marching:

  • The 20 Mile March was a distinguishing factor, to an overwhelming degree, between the 10X companies and the comparison companies in our research.
  • To 20 Mile March requires hitting specified performance markers with great consistency over a long period of time. It requires two distinct types of discomfort, delivering high performance in difficult times and holding back in good times.
  • A good 20 Mile March has the following seven characteristics:
    1. Clear performance markers.
    2. Self-imposed constraints.
    3. Appropriate to the specific enterprise.
    4. Largely within the company’s control to achieve.
    5. A proper timeframe – long enough to manage, yet short   enough to have teeth.
    6. Imposed by the company upon itself.
    7. Achieved with high consistency.
  • A 20 Mile March needn’t be financial. You can have a creative march, a learning march, a service-improvement march, or any other type of march, as long as it has the primary characteristics of a good 20 Mile March.
  • The 20 Mile March builds confidence. By adhering to a 20 Mile March, no matter what challenges and unexpected shocks you encounter, you prove to yourself and your enterprise that performance is not determined by your conditions but largely by your own actions.
  • Failing to 20 Mile March leaves an organization more exposed to turbulent events. Every comparison case had at least one episode of slamming into a difficult time without having the discipline of a 20 Mile March in place, which resulted in a major setback or catastrophe.
  • The 20 Mile March helps you exert self-control in an out-of-control environment.
  • 10X winners set their own 20 Mile March, appropriate to their own enterprise; they don’t let outside pressures define it for them.
  • A company can always adopt 20 Mile March discipline even if it hasn’t had such discipline earlier in its history, as Genentech did under Levinson.

What is your 20 Mile March, something that you can commit to achieving for 15 to 30 years with as much consistency as Stryker, Southwest Airlines, Intel, and Progressive?


Wednesday Wellness: Improve your well being

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“What do you have to gain by losing?”

I heard this slogan the other day, actually from a Kellogg’s commercial! Immediately though, I thought it was a brilliant way of saying so much about the true gift of weight loss.

When we go on a diet, we often think of the sacrifices we will be making, of the challenges to undoubtedly incur and the rough and hungry road ahead. “Diets” are painted out to be an arduous venture and often an unsuccessful one. When we jump in to weight loss with this mindset, it’s no wonder so many “fail”…the uphill battle has already started without the first pound behind us.

What if you wanted to get in better shape and/or become healthier through weight loss, better nutrition or better blood numbers? What if before you started, you thought about all that you will gain in your life by losing the weight and focusing on your health? Do you think you might look at the “project” a little differently? Quite possibly you could get enthusiastic about the goal…maybe even excited! Now that would be a change, wouldn’t it?

Here are some possible life changing experiences you might gain if you lost…

  • More energy
  • Sleeping better
  • Being able to do activities with friends
  • Feeling great in your clothes
  • Better mental focus
  • Keep up with your children
  • Longer life and one which feels better
  • Looking awesome
  • Picking up a new sport you never thought you could do
  • Influencing and inspiring others who need a little motivation to get healthy

These are just a few examples I have seen friends and clients GAIN when they chose to lose weight and improve their well being! How about you…do you have anything to gain?


Morning Mojo: Defying Gravity

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He was a physically active, healthy, and positive person growing up. He played sports and was always very active right through college. Even after college he would play pickup games of hoops, go for an occasional run and talk about all of the great things he was going to accomplish in life.

Then it all started to happen. Like it does for so many people, it did not happen all at once, but gradually over time. One day he looked at himself in the mirror and did not recognize the person he saw. He had gone from being this positive, ambitious, fit and healthy young man who was going to conquer the world and turned into this normal middle aged, overweight, cynical guy with slumped shoulders, horrible posture and a frown on his face. Heck, he did not even take the time to trim that hair growing out of his nose and ears…he just did not care anymore. You know the kind of person I am talking about. It may even be you. We see it all of the time…unfortunately, it is actually more normal that not. It is called the gravity of life. Reality of it is it is also just plain old gravity itself. Keeping fit and healthy in the equities of our life does not get easier as we get older, it gets harder. There are the aches and pains, the responsibilities, lack of time, and hanging out with our other people who are letting gravity suck them to the ground as well that helps us justify in our own minds it is okay. Well, I am here to tell you it is not okay. People, just taking it easy is why we have so much obesity, alcohol and drug addiction, poverty, money problems and divorce. The most important stuff in life requires hard work.

Gravity is what keeps us on the ground physically, but it is also what can pull us down in all the areas of our lives. And, if we let it, gravity will pull us below the ground. I have talked with my trainer, Brad, about this for years. The mindset of most people as they get older is all about working hard at life until we can take our foot off the gas and chill…get the house paid off, kids through college, retirement…

“Ah…How sweet it is going to be…lazy days, vacationing, fine wine and food, and doing a whole lot of nothing”

Well, I am here to tell you we all need to change our mindset. I know firsthand things don’t get easier as we get older; they get harder in many ways. We actually need to work harder at all the equities of our life because there is no such thing as a status quo life. Either we are getting better or we are getting worse, but we are never staying the same. And, if we aren’t working at getting better every day, gravity will suck us into the ground. We can’t just set off into the sunset. It is not easier to keep off the pounds, it is harder…it’s not easier to keep your blood pressure and cholesterol under control, it’s  harder…it’s not easier to keep connected with our kids once they are out of the house, it’s harder…it’s not easier, it’s harder in all the areas of our life.

My challenge to everyone is every day you wake up make a commitment to make at least a small improvement in all the areas of your F5 (faith, family, friends, fitness, finance) and Defy Gravity. It may require some short term pain, but I promise the long term gain is worth it!!!!!!!

Defy Gravity!!!!!


Consigliere Files: The Three Major Homeowner Tax Deductions to Remember

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The tax code is packed with potential deductions for homeowners. Given the complexities and technicalities of the code, and given the varying opportunities for individuals to save based on nuanced differences that are routinely overlooked, I always advise that homeowners shell out a few extra bucks to have their taxes prepared by a professional.

Regardless of how a homeowner goes about filing his return, there are three basic deductions that every homeowner should be aware of going into tax season.

The Primary Residence Mortgage Interest Deduction

First, all homeowners are due a deduction on the interest that they pay on the mortgage for their primary residence. All of the mortgage interest that a homeowner paid on their primary home in 2011 is deductible. At the beginning of each new year, banks are required to deliver each borrower a statement of exactly how much interest was paid over the previous year. Some lenders make this statement available for immediate review online.

It’s common for buyers to pay some “advance mortgage interest” upon closing. This payment is included on the Hud1 and, if the property is a primary residence, the buyer is due a deduction on it just like any other residential mortgage interest payment. Therefore, buyers who purchased a primary residence in 2011 should check their HUD1 to ensure that they receive credit for any such payment.

The Primary Residence Property Tax Deduction

All of the property taxes paid on a primary residence are deductible. This sounds simple enough. However, there are many technical exceptions to consider when tabulating this deduction because not all items appearing on a property tax statement qualify as “property taxes” for IRS purposes. Certain fees and community improvement payments are not deductible despite the fact that they routinely appear on property tax statements. My previous article covering what qualifies as a deductible property tax payment is available here.

The Residential Mortgage Point Deduction

Residential buyers may generally deduct the value of any “points” paid to their lender as compensation for the lender originating the buyer’s mortgage. This deduction is limited to lender compensation and it cannot include the value of charges like the appraisal fee, title insurance fee, property taxes, settlement fees, and so on. Also, the buyer’s down payment must exceed the value of the points charged in order for the points to be deductible and the points must appear properly on the HUD1. This deduction only applies to points paid for mortgages on one’s primary residence.

It should be noted that only buyers may deduct the cost of points. Sellers cannot deduct points – even if the seller was the one who actually paid the cost for the buyer. Instead, the buyer may deduct the value of all points, including those paid by the seller. The only benefit that the seller takes by paying the buyer’s mortgage points comes from reducing the net gain reported for capital gains tax purposes.


Cool Apps: ‘If This Then That’: Recipes for Success

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If you’re doing a lot of online marketing for your business, you’re probably pushing out a lot of content to your followers. How to keep track of it all? Especially when it’s coming from apps, social networks or even directly from your phone.

Try ‘If This Then That’ (IFTTT), a simple tool that can help you keep your to-do lists, social networks, pictures, RSS feeds, and other tools you use in sync with each other.

How it works: Check out the IFTT website, sign up for an account and start creating your commands. You can either choose from the more than 500 different ones users have already created and shared, or you can create your own (and also share them).

Here are a few uses for your business:

  • Store photos. Using Instagram to take and share neighborhood and other cultural photos? You can set up an IF This Then That that automatically pulls your photos off Instagram and saves them to Dropbox or another file storage system you may be using.
  • Maintain web consistency. You can have your Twitter profile pic every time your Facebook profile pic changes.
  • Be prepared for the weather. You can have If This Then That text you when the weather calls for rain.
  • Track your online conversations. You can archive your Tweets to Google Calendar, keeping a record of what content you pushed out by day.

The best part about IFTTT is that you can create your own conditions, or “recipes” as long as they use one of the 35 different services and apps that are currently supported. Check out the existing recipes here.

If This Then That is still in beta, but it’s free to sign up. Give it a test drive and see how you can automate and streamline your online life a bit in 2012.


Thoughts on Leadership:10Xers

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Last week I introduced Chapter 1 from the book Great by Choice by Jim Collins. This week I would like to continue our discussion on this superb book and focus on Chapter 2: 10Xers, which explains how people become 10Xers.

We begin by taking a look at the story of Roald Amundsen and Robert Falcon Scott.

In October 1911, two teams of adventurers made their final preparations in their quest to be the first people in modern history to reach the South Pole. For one team, it would be a race to victory and a safe return home. For members of the second team, it would be a devastating defeat, reaching the Pole only to find the wind-whipped flags of their rivals planted 34 days earlier, followed by a race for their lives – a race that they lost in the end.

It was a near-perfect matched pair. There were two expedition leaders – Roald Amundsen, the winner, and Robert Falcon Scott, the loser – of similar ages and with comparable experience. Amundsen led the first successful journey through the Northwest Passage and joined the first expedition to spend the winter in Antarctica; Scott led a South Pole expedition in 1902, reaching 82 degrees South. Amundsen and Scott started their respective journeys for the Pole within days of each other, both facing an uncertain and unforgiving environment and no means of communication. One leader led his team to victory and safety. The other led his team to defeat and death.

What separated these two men? Why did one achieve spectacular success in such an extreme set of conditions, while the other failed even to survive? It’s a fascinating question and a vivid analogy for our overall topic. Here were two leaders, both on quests for extreme achievement in an extreme environment. And it turns out that the 10X business leaders in Collins’ research behaved very much like Amundsen and the comparison leaders behaved much more like Scott.

Amundsen and Scott achieved dramatically different outcomes not because they faced dramatically different circumstances. In the first 34 days of their respective expeditions, Amundsen and Scott had exactly the same ratio, 56 percent, of good days to bad days of weather. If they faced the same environment in the same year with the same goal, the causes of their respective success and failure simply cannot be the environment. They had divergent outcomes principally because they displayed very different behaviors.

This was also true for the leaders in Collins research study. Like Amundsen and Scott, their matched pairs were vulnerable to the same environments at the same time. Yet some leaders proved themselves to be 10Xers while leaders on the other side of the pair did not. “10Xers” (pronounced “ten-EX-ers”) is Collins term for the people who built the 10X companies. In the research he and his team did, they observed that the 10Xers shared a set of behavioral traits that distinguished them from the comparison leaders. In this chapter they introduce those traits, and in subsequent chapters they describe how their 10Xers led and built successful companies consistent with them.

So, how did the 10Xers distinguish themselves? First, 10Xers embrace a paradox of control and non-control. 10Xers then bring this idea to life by a triad of core behaviors: fanatic discipline, empirical creativity, and productive paranoia. Animating these three core behaviors is a central motivating force, Level 5 ambition. (See diagram below “10X Leadership.”) These behavioral traits, which they introduce in the remainder of chapter 2, correlate with achieving 10X results in chaotic and uncertain environments. Fanatic discipline keeps 10X enterprises on track, empirical creativity keeps them vibrant, productive paranoia keeps them alive, and Level 5 ambition provides inspired motivation.

The following are the key points found at the end of Chapter 2 to help you better understand the effectiveness and importance of 10Xers:

  • Clear-eyed and stoic, 10Xers accept, without complaint, that they face forces beyond their control, that they cannot accurately predict events, and that nothing is certain; yet they utterly reject the idea that luck, chaos, or any other external factor will determine whether they succeed or fail.
  • 10Xers display three core behaviors that, in combination, distinguish them from the leaders of the less successful comparison companies:
    ° Fanatic discipline: 10Xers display extreme consistency of action – consistency with values, goals, performance standards, and methods. They are utterly relentless, monomaniacal, unbending in their focus on their quests.
    ° Empirical creativity: When faced with uncertainty, 10Xers do not look primarily to other people, conventional wisdom, authority figures, or peers for direction; they look primarily to empirical evidence. They rely upon direct observation, practical experimentation, and direct engagement with tangible evidence. They make their bold, creative moves from a sound empirical base.
    ° Productive paranoia: 10Xers maintain hypervigilance, staying highly attuned to threats and changes in their environment, even when – especially when – all’s going well. They assume conditions will turn against them, at perhaps the worst possible moment. They channel their fear and worry into action, preparing, developing contingency plans, building buffers, and maintaining large margins of safety.
  • Underlying the three core 10Xer behaviors is a motivating force: passion and ambition for a cause or company larger than themselves. They have egos, but their egos are channeled into their companies and their purposes, not personal aggrandizement.

As you think about your career – indeed, your life – ask yourself one key question: Rank-order the core 10Xer behaviors – fanatical discipline, empirical creativity, and productive paranoid – from your strongest to weakest. What can you do to turn your weakest into your strongest?


Wednesday Wellness: Fats in our diet

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Often times when I work with a weight loss client I will look at many different factors of a program (caloric intake, lifestyle, age, activity, general health) and a common reoccurring theme for a large population is too many calories, not enough expenditure.

In reviewing what many clients eat, I find a high fat diet is a big factor. We will go over the dynamics of having more protein (again a common theme) as well as less fat and what I hear from several is “ok, I’ll eat more cheese and nuts.” Herein lies the problem for many…nuts and cheese are mostly fat…not protein! Many don’t really know what foods have fat in them!

Nuts and Cheese (two of the biggest culprits) DO have some protein in them, but calorically, nuts are about 80% fat (same with nut butters) and regular cheese is about 85% fat calorically! Since fat has 9 kcals per gram and protein and carbs have 4 kcals per gram, when we eat fats (even GOOD fats) they will add up calorically 2 and 1/2 x faster than their counterparts!

Now, everyone is different in their needs, (some really do need more fat) but if weight loss is important to you, getting in about 25% fat in your diet is great… but 50% is what I see in a great amount of clients! If these folks cut their fat a little (specifically saturated and trans fats), they will automatically cut calories. Again, however, I want to emphasize monounsaturated fats and polyunsaturated fats are essential, so we need to have fats in our diet, but not THAT much! :)

I thought it might be helpful to list some known and (for some) unknown fat foods: “Popular good fats”

  • Avocados
  • Olive oil, almond oil, sesame oil, etc
  • Nuts
  • Nut butters (almond butter, peanut butter)
  • Edamame (about 40-50% fat calorically)
  • Beans (about 40-50% fat calorically)
  • Tofu (about 40-50% fat calorically)
  • Fatty fish (tuna, salmon, mackerel, trout)

“Popular bad fats” (saturated and trans fats)

  • High-fat cuts of meat (beef, lamb, pork)
  • Chicken with the skin
  • Whole-fat and 2% dairy products (milk and cream)
  • Butter
  • Cheese
  • Ice cream
  • Palm and coconut oil (controversial here)
  • Lard
  • Commercially-baked pastries, cookies, doughnuts, muffins, cakes, pizza dough
  • Packaged snack foods (crackers, microwave popcorn, chips)
  • Stick margarine
  • Vegetable shortening
  • Fried foods (French fries, fried chicken, chicken nuggets, breaded fish)
  • Candy bars (sorry, Bummer, huh!)

Getting our food right is practically a full time job right at first, I know, but maybe if you take it just a little at a time, dividing your popular fat choices in half, you can take a small step towards reducing your fat intake (if that is what is needed for you) and creating a healthier body.  (Especially the “bad fats!”)

**If you’d like to dive a little deeper in to your nutrition, ask us about a nutrition accountability group we are doing with the Cupertino and Los Gatos offices! These start in late January!


Morning Mojo: Embrace the Pain

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Embrace the pain…it is where the growth and success are hiding.

It was the end of 2004 when she walked into my office with tears in her eyes. She had tracked me down for an interview. I had recruited her from a smaller firm where her business was not going all that well. When she joined our firm I gave her a list of what I call “success activities” and told her that if she put them in her schedule and did them every day sun or shine she would be one of the top agents in our company. She has 2 small children and a husband who works full time, but she had an amazing work ethic. She would literally get up at 4:30 or 5 every morning, come in to the office and work until 7am. Then she would go home, get her kids up and ready for school and then come back to the office and bust her butt all day doing the activities. At about 6pm she would leave to go pick up her kids from school, bring them home, have dinner and then go back to work until about 8pm to 9pm. And she did work a lot of weekends as well. She was a woman on a mission. But after probably 6 months and only 1 deal, she was on the verge of quitting and going to get a “real job.” She literally broke down in my office and told me she was not sure this job was for her. She even considered being someone’s administrative assistant. Well, after an hour or so of encouraging her and telling her not to quit, she walked out, got back on her horse and kept going. A year later she was one of the top producers in the office and today she is one of the top producers at Intero. Today she is a success,but if she had quit when the going got tough she would have failed.

If you lift weights or run or do almost any kind of training you know that nearly all of the benefit happens in the last 10% of the exercise…it is in the 12th rep of a 12 rep exercise…is the last 1/2 mile of a 7 mile run. Improvement happens when the pain is at its peak and we think we can’t take it anymore…that is how we get better. Up until that point everything is mostly just maintenance and only helps us keep what we’ve got. But if we can push through the pain even when we think we can’t take it any longer and do just a little bit more, that is where all the gain and opportunity lies. The same thing applies in business and life. So many times we see that super successful person and think they got all of the breaks…everything went their way. I can tell you that is almost never the case. There were set backs and fear and a lot of pain along the way in almost every success story. The difference between those who have massive success and the rest is not only their amazing work ethic, but their ability to push through the setbacks and pain, when most “normal” people quit. Like exercise and fitness, success at anything in life requires discipline, accountability, resiliency and doing “it” when everyone else is sleeping and/or calls it quits. It’s showing up an hour earlier and staying an hour later than everyone else. It is that last rep when lifting weights and your arms feel like they are about to explode. It is showing up and doing it again and again even when you feel like you can’t take it anymore. Push through the pain, don’t quit, and get the reward of Success.

So, who is this Success I am talking about you ask? It is Sophie Tsang in our Cupertino office.

No pain…no gain!


Consigliere Files: Governor Proposes Abolishing the DRE

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This Thursday, Governor Brown released his 2012 budget proposal to the legislature. The Sacramento Bee reports that the proposal includes a plan to abolish the Department of Real Estate and the Office of Real Estate Appraisers. The report suggests that the most important duties of those offices will be relocated into an expanded Department of Consumer Services.

The Change

The proposal would essentially reorganize state government so that the numerous small and medium sized entities of government, which have long acted with relative autonomy, will be consolidated into a few very large departments. During the reorganization, the DRE would become a division within a larger department. This will presumably cut some costs and make government more efficient. However, the governor’s summary proposal does not directly address DRE operations and it’s unclear whether reorganization will have any effect on licensing or marshalling of licensed activities.

Costs

It’s unclear whether this reorganization will result in layoffs or reduced services. The DRE is mainly supported by license fees and exam fees which are earmarked to support department purposes, so the change may not immediately affect DRE operations since the DRE mostly collects and controls its own revenues. The exact details of the governor’s plan for the administration of the DRE have not been revealed.

The proposal is only a few days old and it piggy backs on similar ideas over the years to reorganize the many departments, commissions, and boards of California’s colossal bureaucracy. While the details are still very much a mystery and it’s unclear whether the governor will be able to follow through, real estate agents should follow the developments as they play out in Sacramento.

More information on the proposal’s potential application to the DRE can be found here.