Archive for September, 2010

Thoughts on Leadership: Discipline takes you from good to great

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Being good at leadership is not “good enough,” as many leaders think. An extraordinary leader expects more. The legendary artist Michaelangelo once said, “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.”

Many “good” leaders fall short because they don’t believe that they are capable of achieving superstar performance levels. They believe that extraordinary leaders are born with certain qualities. They see amazing leadership much like they view a professional musician as having innate talents.

What they fail to realize is that talent – natural or not – is not what determines who will become an extraordinary leader or incredible musician. The real difference between a good leader and an extraordinary one lies in discipline. It’s much the same with music – research and evidence show that professional musicians are as good as they are because they have practiced more and had the interest and discipline to do it.

But what is discipline really? Merriam-Webster defines discipline as “training that is expected to produce a specific character or pattern of behavior, especially training that produces moral or mental improvement.”

By this definition, discipline is essential to an effective organizational process. Discipline begins at the top and works its way down.

Many young leaders go through a learning period in which they undergo training and personal coaching to become more effective. Once they gain experience, that same discipline is necessary to improve leadership among the team.

Most extraordinary leaders pursue their goals with controlled intent. They maintain discipline in order to stay focused in any situation.

In, “The Handbook for Leaders: 24 Lessons for Extraordinary Leadership,” John H. Zenger and Joseph Folkman discuss three ways to stay disciplined and help improve leadership qualities:

  • Push for improvement from everyone: Understand that it’s important that everyone improve on some level.
  • Take an interest: Become a perceptive observer of extraordinary leadership and model after these qualities.
  • Practice – don’t play – at leadership: Extraordinary leaders keep their focus and continue to build skills long after they achieve an adequate level of performance.

If you embrace this concept, that each of you can be an extraordinary leader with great discipline, then you will understand that good is not enough when better is possible.


Wednesday Wellness: Shed Some Leaves

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Fall is in the air and I have mixed emotions about it. The crispness at night time feels fresh; exciting even, but I know that winter is on fall’s heels and frankly, it seems like it barely stopped raining! The bigger question is: What can I do about it? Well, I certainly know I can’t control the weather, I can’t stop the sun from rising later or setting sooner, and I might have a hard time packing up and moving to Hawaii for the next 5 months. So…just as with many other situations in life, we can dig our heels in, feel frustrated and wish it were different, or we can create a way to enjoy the changes life brings us.

In nature, fall represents change, letting go (shedding) our leaves so to speak so we can create the space to renew and refresh. That, in itself is exciting! So, for me, this year, fall is a metaphor for looking at some dusty habits or belongings I have and shedding them, making room for new and exciting habits I haven’t created a priority in my life to cultivate.

As I am writing this, all of a sudden, I’m feeling a little excited to see winter, as that’s when the clearing happens to create new priorities!

Want to join me?!


Monday Mojo: The better you get, the better your life gets

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Did you know the average American will gain approximately 10 pounds between now and the end of the year? 10 pounds! I know it is not pretty, but close your eyes and picture a 10-pound pile of ground beef. That is what the average American is going to pack on…frightening! That is why we are kicking off a Biggest Loser Contest in my office this week through the end of the year. While the rest of America will gain 10 pounds per person we will lose at least 10 pounds per person by the end of the year.

He was only 46 and dead from a heart attack. The doctors had been telling him for years he had to start exercising, eating right and lose some weight or something like this might happen. Every time he left the doctor’s office, after they added another medication to his cocktail for lowering blood pressure, lowering his cholesterol, and the array of other crap he had, he would swear he was going to get his life and health under control. He would start out great for the first week, but then fall right back into his old bad habits of hitting the snooze bar in the morning instead of going to the gym and eating crap all day.

Sound familiar? It should, over 50% of our society struggles with it. He really was just an average guy in America. We are an obese nation in the midst of an epidemic that no one wants to talk about. Everyone would rather talk about terrorism, war, economic meltdowns, natural disasters. The reality is an epidemic which will kill more Americans than all of that kind of crap combined is right under our noses and under our control to stop NOW, but no one ever seems to want to talk about it or do anything about it. We would rather criticize other people for things beyond our control as opposed to actually doing something about the things in our control. It is easier because we don’t have to be held accountable for it. Talk about frightening – talk about a ticking time bomb. The scary thing is we don’t even know the total ramifications of how obesity will affect our children and future generations. It causes cancer; heart disease and diabetes just to name a few.

So, what does this have to do with MOJO you ask? Well, I was almost that guy. Nearly 15 years ago, I had gone from 5’10” – 170lbs when I graduated college to 5’10” – 210lbs at 31. I had convinced myself it was okay.  I really was not much different than everyone else…I wasn’t fat…I just had “big bones.”  Sound familiar?

A year earlier, the doctor was ready to put me on all of that crap to lower my cholesterol and blood pressure, but I talked him out of it and convinced him to give me 6 months to exercise, lose weight and see if I could do it on my own without medication. Six months past and of course I postponed my doctor’s appointment because I hadn’t done anything…nothing had changed. Finally, a year later I decided to go see him again. I was able to convince him again to give me 6 more months. He told me that was it, and if I couldn’t do it, I had no choice but to go on medication “for the rest of my life.”  That was the moment I was at the intersection of the major “Y” in my life. Somehow I was fortunate enough to not just give in and take the easy road like most people, but take the hard road. It was the short-term pain for the long-term gain. I often talk about how life is a continuous series of Y’s in the road. I don’t care what it is in life, the key is when you get to the Y’s, 99% of the time you don’t want to go with the flow – you don’t want to go with the pack because they will lead you off the cliff. You need to break away and go the hard way, up the mountain, in the end it is where all of the rewards are.  And trust me, when I finally took control of myself, the rest of my life took off like a rocket, my relationships, my job…everything. Because to get more of what you want in your life, you have to work on you a lot more than the other “stuff.”  Unfortunately, because most people don’t ever have a breakthrough and take the right turn at the “Y” is the reason why I think people go to their grave never getting what they want in their lives.

Reflecting back to that time almost 15 years ago, the hardest part of the “old” Tom was everyone liked him, but did not respect him. He certainly could not inspire anyone. The old Tom was one of the top sales people in the company, he was managing one of the top offices in the country, everyone thought he had a great life, but it was always a struggle and hard. Everyone thought I was happy with my life, but it sucked except for my friends and family. I woke up every day with anxiety, tired, depressed and was going to WORK! Not anymore…now I wake up every day to play the best game in the world…the game of life!!

Today, I would consider myself pretty healthy and fit. I am not on medications and my cholesterol and blood pressure are normal. Look, I am not special. If I can do it, anyone can and as tough as it was to be that person nearly years ago, I am so thankful I lived that experience. It really makes me appreciate how I feel and the life I have today. And trust me…my life today is much easier than my life 15 years ago.

So, if you want to get more of what you want in your life, start taking control of it.  Once you do that it will be contagious in all the other areas of your life.  The better you get, the better your life gets.  Trust me…I experienced it first-hand.

So what is the right weight for my height?
How much should you weigh according to your height? This height to weight chart is a guideline to an Adults ideal body-weight:



Consigliere Files: An Agency Relationship

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I am excited to begin my weekly email on legal issues that affect our industry. This being my first email, allow me to take a moment to introduce myself and explain my purpose for writing. I am a real property attorney. I am also a licensed real estate salesperson. As a real estate attorney, I often find myself in situations where I must weigh the long and complex history of real property law (which dates back to rulings from the 1600 British Empire) with the realities of 2010 American business.

The purpose of my weekly email is to simply explain general legal principles and report legal happenings. From time to time, I will list those seminars and meetings being offered in the upcoming week that I feel are particularly important. I will also choose a topic of legal significance and explain it in detail, so that each member of the Intero team is equipped to explain it to customers and competitors alike.

Creation of an Agency in CA
For my first update, I thought I would simply reaffirm a basic California rule about agency – no written contract is necessary to create an agency relationship. Certainly, having a written contract is always good practice, especially when it comes time to request commissions. However, an agency relationship falls outside the statute of frauds, and is created once it is reasonably relied on by the fiduciary. This means that we must be careful when approaching prospective buyers and sellers, as they have legal rights once they start to depend on our representations, advice, and actions as professionals in real estate. We may owe a client services and fiduciary duties even if the client has not signed our documents.

Creation of agency by oral agreement
Agency may be created by oral agreement without any writing to evidence the relationship. An oral agreement authorizing someone to act as an agent and procure a buyer, under which the agent receives confidential information about the property, is sufficient to create a fiduciary relationship. The agency may be recognized by a court in equity (meaning fairness) and fiduciary duties may be imposed on the agent, even though there is no written instrument under the statute of frauds for the recovery of compensation by the agent.

Factors to consider when determining whether you owe duties as an agent
Various factors are considered in determining whether an agency has been created, but the court decisions have not been consistent on the importance of these factors. Depending on the context of the issue, one factor may be more important than another. The various factors include the right of the principle to control the activities of the agent, the agent’s right to exercise discretion, and the payment of compensation for services. But the primary test is always the original intention of the parties.

Principle’s right to control
California courts have held that the material question is whether the principle ever reasonably exercised a right to control the agent. Basically, by having the agent work for the principle under the principle’s direction, the agent is in fact consenting to a relationship – even if the principle never really promises to pay anything.

By traditional principles of agency, control is the decisive factor for the creation of an agency. It is essentially the factor that differentiates an employee from an Independent Contractor. For example, salespersons are independent contractors in a real estate brokerage, because the broker exercises little control over the salesperson’s day to day activities. However, a salesperson is an “agent” to the fiduciary, because the fiduciary directs the agent at all points and retains final say.

Agent’s power to show discretion
The next factor is the agent’s power to show some level of discretion. This is because there are other, agency-like legal relationships that do not constitute legal agency. An intermediary who does not exercise at least some discretion is more a middleman or finder who owes no fiduciary duties. This does not mean that the agent must have final say on any part of the transaction. Instead, this means that there must be some parts of the service where the agent’s discretion will be valuable and reasonably relied on by the principle.

Payment of Compensation
Finally, courts will look for some agreement about compensation. However, this part is never essential in California real estate situations. This is because courts have found that compensation alone is never determinative of anything. For instance, a person may receive compensation (like a referral fee) without ever owing or delivering a fiduciary duty. Also, where lack of compensation may be evidence that a broker has no agency relationship with a client, it is possible that a non-broker would work for a client as the client’s fiduciary without ever expecting payment directly from the client. For instance, what if the broker was paying the salesperson directly? Thus, a salesperson may be a client’s fiduciary even if the client is not paying the salesperson.

To sum up, it is common to help a client and not get paid. Deals fall through. Things happen. That’s real estate. But the first time you do something that hurts a client, you will get sued. So never expect that a potential client is no client at all. Whenever you approach someone as a potential client, realize that the moment they depend on you, you MUST do right by them. Don’t do favors without a signature. And if you do offer help or guidance without an agreement, follow through like a professional. Always consider whether the client had any control, whether you used professional discretion to affect the client, and/or consider whether you ever reasonably expected some form of compensation. Your reputation and your wallet are at stake.


Cool Apps: Notes for Later – Because We Forget Sometimes

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Being busy with real estate clients can be stressful, but in this economy it’s a blessing. A packed schedule, however, tends to make it easier for us to forget stuff.

If you’re the type who has to write things down in order to remember and get things done, then you’re going to love Notes for Later – especially if you’re not really keen on signing up for a whole task-management system like Remember the Milk.

Notes for Later is a bookmarklet that you download to your web browser. When you’re on a website that has some interesting info you want to refer to later, you simply click on the Notes for Later bookmarklet and it sends you an email with the URL and highlighted text from the page.

This app is really for those who live in email. If you’ve ever emailed a note to yourself just before you hit the sack for the night so that you remember to do something the next day then you know what I’m talking about.

It’s also made specifically for notes associated with a website. No more copying and pasting links to yourself when you stumble upon some brilliant business bloggers or cool new apps. Each note is stored in a separate email with the URL of the page saved as its subject line.

For real estate agents, I could see this being used as a good way to track notes and references for blog posts you may be writing. Or perhaps you’re reading a lot about how to spark up your social media marketing – Notes for Later could help you highlight and store some of the good tips right in your inbox for easy access later.

You may be thinking: why not just use a bookmarking site like Delicious? It’s a matter of preference, really. Like I said, some people simply live in their inboxes and like the ability to search back through and find files. Notes for Later enables you to wrap in simple notes with links without having to go to yet another website or learn much more from what you’re already doing.


Thoughts on Leadership: From Good to Extraordinary

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Early in my management career more than 20 years ago as the COO for Contempo Realty, my mentor and business partner, Bob Moles, who at the time was President of Contempo Realty, gave me a valuable piece of advice that has stuck with me to this day. He said, “If an office has a good leader you don’t have to worry about its success, and if an office has a poor leader you will need to worry about its success.”

A few weeks into my new position as COO it became clear that managers with poor leadership skills consistently generated poor results, while those with good leadership skills produced good results.
 
While I studied the P&L statements of each branch, I used several methods to measure the good leaders against the poor. But the analysis really was unnecessary. All I had to do was walk into an office and I could tell through the experience and personal interaction.

Good leaders are more effective at everything. They inspire by creating opportunity; they achieve positive results, experience less turnover, enhance customer service, create high levels of employee and agent commitment and have a much higher capture rate on mortgage, title and all related services.

There’s no confusing the good from the poor.

The difference becomes even more dramatic when you compare a good leader to an extraordinary one. Studies show that for high-level jobs, the difference in productivity between the top performers and the great majority is huge.

For an example of an extraordinary leader’s effect, I turn to Jerry Kiss, who is Vice President and Managing Officer of Intero’s San Mateo office. This year alone, Jerry has recruited 56 agents. Jerry exemplifies how an extraordinary leader exceeds the average of each Intero office by 425 percent. Furthermore, Jerry, as an extraordinary leader, is 228 percent better than good leaders (the average of the top 5) from a recruiting standpoint.

Another example of just how powerful a leader’s effect can be, particularly on the bottom line, is John Thompson, Executive Vice President of Intero and Managing Officer of the Los Altos office. John’s extraordinary leadership has had an impact on the Los Altos office that exceeds the next best Intero office from a profit standpoint. In other words, his impact on his office is 60 percent better than a good leader’s impact (the next top office).

We should all strive to be good leaders, but we should not stop there. Achieving extraordinary leadership is where we can really begin to see the type of results that go above and beyond.
 
As John H. Zenger and Joseph Folkman once said, “Extraordinary leaders will consistently achieve results that far exceed those of the good leaders. They will create even fewer turnover, motivate employees to a much higher degree, and satisfy customers to a much higher degree.”
 
The next time you are setting personal and business goals, reach for the extraordinary.


Wednesday Wellness: Create Your Own Inertia

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Last week I wrote about the idea of “all or nothing” when it comes to our workouts. What came up for me this week was an adjunct to this message. Many of my friends and clients are busier than ever and have expressed “why bother” if all I can do is 10 minutes – “What’s the point?”

The point is that you stay consistent, you keep momentum, you lower your stress and you create “inertia” (my new favorite word). Have you ever been on a workout roll, feeling great and BAM, a stressful week hits and you don’t workout or eat well. Then another stressful week hits and you continue to eat crummy food and choose to stop your workouts in any way shape or form. Then around week 3 of this new stressed out lifestyle, a friend asks you to go for a hike and you go for it; only to realize you’ve gotten out of shape in 3 weeks and you feel like a train wreck because your diet has unraveled at the seams right beside your workout regiment!

Had you carved out 10 min a day to walk or jog around the block and not given up on some of the basics with your diet (no white flour, lean protein, limited sweets and a fair amount of vegetables); that hike might have been hard but a whole lot easier than had you pushed your health to the sidelines.

The inertia** (see below) creates the momentum to continue a forward motion. This is POWERFUL when it comes to one’s health and wellbeing. Your inertia will help you create a lifestyle of consistent healthy habits – even when times are harder than others.

Give this old message a new twist in thinking and next time you feel like stopping consider a small movement towards continuing your habits – create your own inertia!

**Inertia is the resistance of any physical object to a change in its state of motion or rest. It is represented numerically by an object’s mass. The principle of inertia is one of the fundamental principles of classical physics which are used to describe the motion of matter and how it is affected by applied forces.


Monday Mojo: Act Like You Want It

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If you were the President and CEO of your own company, would YOU pay YOU the kind of money YOU want to make for what YOU did last week?  Would YOU pay YOU what YOU want to make for what YOU are going to do this week?

Everyone wants more, everyone wants a better life, everyone wants to get it faster.  So…what is the difference between those who get what they want, better, faster versus those who don’t? They are in alignment. Their actions each and every day are in alignment with what they want.  And those who don’t get what they want, better, faster are typically all talk. They are not in alignment. They say one thing, but do something completely different.

They want to make a lot of money, but work and act like someone who makes minimum wage.

They want to be fit and healthy, but don’t exercise and eat healthy.  Not only do they not exercise much, but they don’t exercise at all, and not only do they not eat healthy, but they eat like crap.  Fast food, grease, fat, no  fruits and vegetables. They smoke, and drink. Talk about a train wreck waiting to happen.

They want to have a great relationship with their kids, but don’t ever spend quality time with them.  When they are with them they are on the cell phone, computer, watching TV, etc.  Not talking and playing with them, not listening, not going for a bike ride. They tell them “we will do it tomorrow, next week, next month, next year”.  Then, you wake up one day and they are gone, out of the house.

They want to have a great relationship with their spouse, but never spend quality time with him or her. Sure they talk about their bills, the “stuff” they need to do, watch TV in the same room, etc.  But they never actually go on a date and enjoy each other like they once did before the got married, before they had kids. Then before you know it, you don’t know each other anymore and…

It all starts at a very early age.  If we wanted to get A’s in school and not C’s, we had to do the types of things people who get A’s do.  Study our ass off, not wait until the last minute, be disciplined and accountable in our study habits. We had to attend all of our classes and be fully engaged. If we wanted to start on the football team, drill team, chess team – we needed to do and act like a starter.

Well, it does not stop once we graduate high school or college. if we want X, we need to start acting and doing the kinds of things someone who gets X does.

Do you want to know the trick to getting what you want, better, faster? Build a map, then write out detailed right/left directions on how to get where you want to go and then FOLLOW YOUR DIRECTIONS. That map is your plan and the directions is your schedule.  Figure out what it is you need to do (specifically) to get what you want, better, faster. This is your map. Then take that list of stuff and plug it all into your schedule. Don’t just do it for a week or a month, but plug that “stuff” in your schedule for an entire year right up front.  Then when you wake up, open your schedule and DO EXACTLY what it says. Follow the directions. Don’t try a shortcut – remember you spent the time to figure out the detailed directions. The last thing you want to do is get lost trying to take a short cut.  If you make your plan, write out directions, and then follow them NO MATTER WHAT. It will be like magic.  Before you know it you will start getting what you want, better, faster.

So, to get more of what you want, better, faster.  Start acting and doing the things of people who are getting what you want, better, faster.

Make it a GREAT week!


Cool Apps: Remember Only One Password with LastPass

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As more of your real estate business and personal life moves online, there seem to be more and more things to remember: like passwords.

Ever find that you’re trying to get into the office system, email or the MLS for one last-minute thing before you button up your business for the day only to realize you’ve been logged out and can’t seem to remember your password? It’s happened to all of us. But there’s no need to continue to let passwords stand in the way of your productivity and your bottom line.

LastPass could very well be the last password you’ll ever have to remember. Sign me up!

How it works is you download the LastPass add-on for your web browser and it begins saving and storing your passwords for all the sites you visit. These all get saved behind one master password. LastPass will even autogenerate a strong password for you if it’s the first time you’re using a site. This can help you with added security rather than using the same password for every website (which many of us are guilty of at times).

The app helps you in a number of ways:

  • You’ll never have to remember passwords to all of the sites you use.
  • Automatically syncs your data for anytime, anywhere access.
  • It works across platforms – Macs, Windows, Linux.
  • It’s secure – encrypts your data locally for your protection.

And if you’ve already tried another password manager, but want to give LastPass a whirl, it supports importing passwords from some of the more popular ones.

Apps like this enable you to take rule over your passwords and not let them rule you or your precious time. And it’s free, which is always a nice feature.

What’s also cool about this app is that it’s been around for a little while so you don’t have to be the early adopter guinea pig. In fact, the service has won praise from the editors at PC Magazine and ZDNet, among others.

So if passwords are dragging you down – or worse, you are using the same one for every site and app you use – then give LastPass a try.


Thoughts on Leadership: Leaders, born or made?

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“If we treat people as they are, we make them worse, but if we treat them as they ought to be, we help them become what they are capable of becoming.”  -Johann Wolfgang von Goethe

People often ask the same three questions about leadership:

  1. Can anyone really become a leader?
  2. Is leadership a quality you either have or don’t have?
  3. Aren’t leaders born that way?

On the surface, it may seem that leadership is innate. But it’s not. Leadership is developed over time. In fact, the best leaders are those that have grown through experience, not those who were born into powerful positions.

Look around and you’ll notice that more leaders are created through time than just born that way. The U.S. military, for example, is full of recruits who often – though not always – come from troubled childhoods. Many in the Army, Navy or Marines have not attended college. Most often, they would seem to be missing the essential ingredients to succeed, yet many times these recruits go on to display great leadership as their careers evolve.

As Warren G. Bennis says in a famous quote about leadership, “the most dangerous myth is that leaders are born, that there is a genetic factor to leadership.”

Leadership takes a lifetime to learn. There are always ways to improve, skills to pick up, and lessons to learn. A leader constantly reflects on life experiences, learns from them and builds them into skills. That collection of skills comes together to produce results.

“Leaders are made rather than born.”

The only born ingredient in the leadership recipe is desire. The desire to lead creates the motivation that drives leaders to lead. Everything else they learned along the way.

So the next time you’re admiring someone who would seem to be born with leadership qualities, think about what life experiences may have contributed to their strengths. Reflect on your own challenges, how you reacted, and how you can learn from those experiences.

This process is essential to your leadership success.