Archive for February, 2011

Monday Mojo: Be a gamer!

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I have been in the real estate business for over 20 years and have seen it firsthand. People are always waiting for the perfect time to act whether it’s buyers, sellers, realtor, lenders, etc. Most people won’t do anything unless they are “sure” it is the perfect time. Well, we never know when the “perfect” time is at anything in life until after the “perfect” time has passed us by and we see it in our rear view mirror. And those who are always waiting, trying to time the perfect moment, do just that – they wait and they wait and they wait. They sit on the sidelines watching and never get in the game.

Why is that? Why are most people spectators? Because when we go for it and get in the game there is always risk no matter what it is. To be successful we have to be “Gamers” not spectators. We cannot be paralyzed by fear. Then once we jump in we have to go for it 100% or we are going to get hurt. It is like playing sports. The person who usually gets hurt is the person who is not 100% committed, the person who is timid or the indecisive one. Conversely, the people who are fired up and go for it 100% usually are the ones inflicting the pain..excelling. It does not matter whether it is football, soccer, snowboarding, investing, your job…we have to give it 100%…no, we need to give it 110%.

Remember, success always involves risk. We must take a chance by investing our time, money, and effort. It pays to be thoughtful and deliberate in our analysis of opportunities, but we cannot let fear hold us back. Because we have worked hard to develop those things we must risk, it is natural for us to place a high value on them. But what use are they if we do not put them to use? We will recognize opportunity only to the extent that we are willing to consider risking our time, money, and effort. Being confident gives us the courage to face risk and act when opportunity arises. No one on earth is going to force success upon us; we will find it only to the degree that we actively seek it out and ACT ON IT!!!!!

Remember, when everyone you know is doing, saying and feeling one thing, the right answer is probably to do exactly the opposite.

Have a powerful week and don’t be paralyzed by fear. That is what the masses are doing. Step out and go for it…be a GAMER!!!!!


Consigliere Files: Holmes v. Summer – a listing agent’s duty to the other side

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Last October, the California Court of Appeal for the 4th Appellate District handed down a major ruling about the time-frame for the listing agent to deliver material disclosures to the selling agent and buyer. Where it has long been customary (and somewhat prudent) to refrain from making certain disclosures until after contract, the court in Holmes v. Summer ruled that some facts are too important to permit the seller to conceal until after the seller accepts the offer.

The Case

Seller had listed his property at a price below the total value of all the debts presently secured against it (a short sale situation.) Neither the seller nor the listing agent advertised the home as a short sale. The buyer submitted a cash-to-loan offer which the seller rejected without disclosing the insolvency. The seller then countered without including a standard short sale contingency.  Buyer accepted the counteroffer and the parties entered contract.

Relying on the contract, the buyer listed his home for sale and incurred other damages. The buyer was then made aware of the situation when the listing agent presented the preliminary title report. The buyer realized that clean title would not pass at the price negotiated by the parties. The buyer pulled out and made a demand on the listing agent for damages.

Argument and Holding

The listing agent argued that he held a fiduciary duty to his client – the seller. And so, the listing agent reasoned that he was not at liberty to disclose sensitive information about his fiduciary’s finances without obtaining prior consent. Indeed, listing agents can be liable to their clients if they reveal sensitive information that puts the client at a negotiating disadvantage. Therefore, the listing agent did not disclose the fact that the property was in debt for more than the purchase price until he was given a green light by his client. The listing agent also pleaded that common industry practice is to have most disclosures made during the escrow period.

The buyer countered that, by intentionally hiding this material fact about the condition of title until after the parties had negotiated a contract, the seller had breached a duty of fair dealing and professional responsibility that is generally owed to the buyer and the community at large. The buyer further argued that the listing agent had failed to meet DRE regulations by failing to act in a manner that would facilitate the buyer making a fully informed decision.

The court sided with the buyer. The court reasoned that the actions of the listing agent put the buyer in a position where he would certainly incur damages. Had the listing agent merely given some notice that this was a short sale situation prior to contract; the buyer’s expectations would have been moderated. However, by contracting to sell clean title for the negotiated purchase price while knowing that the seller might not be able to deliver clean title at the negotiated price, the seller and listing agent put the buyer in a position where the buyer would reasonably and justifiably rely on an unreliable deal.

As for the argument about confidentiality, the court concluded that the listing agent’s duty to maintain sensitive information did not overtake the listing agent’s duty to reveal material facts about the property to the buyer. Therefore, by placing the property on the market and attempting to sell, the seller had consented to revealing all material facts about the property. The issue of when those facts are presented is more of a professional determination that a DRE licensee must make to ensure that he and his client are complying with law.

The Effect

The effect of this decision is that listing agents now have a more pronounced duty to make timely disclosures of the most material facts before the parties enter into contract. Whether a fact is so important that it must be disclosed ahead of contract is a determination that an agent is expected to make based on his or her professional expertise as a DRE licensee.

Without limiting these facts, it is clear that any factor which needs to be revealed in order to give the other side a fair chance to make an informed decision probably needs to be disclosed prior to entering into contract. Among these are facts about the condition of title, facts about the operating costs of the property, facts about the safety of the location (natural hazards and security), facts about manmade hazards and nuisances, and facts about the home’s general condition (TDS information and things revealed in a home inspection that could greatly affect price). These are examples of material facts and, in fairness to the buyer, they should be revealed before entering into contract.


Cool Apps: GoAruna offers a cloud-storage option from any mobile device

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Looking for a cloud-based file-storing system that you can easily manage from your mobile phone? Look no further than GoAruna.

GoAruna is similar to Dropbox in that it allows you to store files “in the cloud” (aka, a secure location on the web), share and access them from anywhere with Internet connection.

Why would you need this? As highly mobile professionals, real estate agents should be utilizing cloud storage more than anyone. Cloud storage is not only the most secure way to back up files (i.e., no more losing your data in a computer hard drive meltdown or missing thumb drive), it’s also the best way to keep the working files you may need at any moment anywhere right at your fingertips.

More about GoAruna:

  • You can securely share files with anyone you choose, or allow others to share files with you.
  • On-the-go access to your files from just about any mobile device: iPhone, Android, Blackberry, Palm WebOS, Windows Mobile, Symbian.
  • Multi-platform: seamlessly move from mobile phone to web client to native desktop apps to widgets. Pick your poison.
  • The native desktop app works with PC, Mac or Linux.
  • Send large files quickly
  • Security for your files. In other words, you won’t lose them when your computer malfunctions, your laptop is stolen or your property is destroyed in an accident of some kind.

If you don’t already have a cloud storage system that you’re happy with, then test-drive GoAruna. If you’re still sitting on a bunch of hard drives – or worse, CDs – with valuable information and contacts on them, you should definitely consider opening a cloud storage account of some kind. They’re not only free, they’re downright essential to protecting your data from destruction, theft or just ordinary misplacement.

And the next time you’re on the road all day showing houses and meeting clients, you can easily pull up whatever documents you need right from your smart phone.


Thoughts on Leadership: The Mind-Set of a Mentor Leader

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“The single most important factor that differentiates mentor leaders from other leaders in any setting is their outward focus on others.” – Tony Dungy

In last week’s message I introduced the Chapter 1 Action Steps from the book, The Mentor Leader, by Tony Dungy.

As I continued to work my way through the book for the second time, I realized more people can benefit from this valuable information.

The book explains that mentoring is an essential leadership skill. In addition to managing and motivating people, it’s also important that you can help others learn, grow and become more effective at their jobs. 

Dungy specifically concentrates on this concept in Chapter 2 – The Mind-Set of a Mentor Leader – “It’s not about me.” This chapter focuses on how mentor leaders look beyond themselves, focusing on the people they lead and where they should be going together.

Below are the key points from Chapter 2:

  • The mentor leader looks at how he or she can benefit others, which ultimately benefits the individual and the organization.
  • When it comes to effective leadership, it’s not about you and what makes you comfortable or helps you get ahead. It’s about other people.
  • Our long-term focus should be on investing in the training of the members of our organization so that they learn how to respond properly.
  • Am I prepared to have great success and not get any credit for it?
  • If you do it right, as a mentor leader you may make it all but impossible for other people to give you credit.
  • It’s relatively easy in today’s world to lose sight of the present in view of our goals and ambitions.
  • The first step is to understand and appreciate that the journey is as important as the destination.
  • We all must count the costs and make our decisions as congruent with our priorities as possible.
  • A well-case vision is one that can be commonly shared by all members of the team.
  • Keep the vision out front. Don’t let your team – wherever it is – quit early.
  • Craft a mission to the best of your ability, encapsulating the items that make your family or team unique, and then run with it.
  • Values tell us and others what is important to us – as leaders, as an organization, and as individuals.
  • Truly serving others requires putting ourselves and our desires aside while looking for ways and opportunities to do what is best for others.
  • Mentor leaders produce mentor leaders.

Tony Dungy has provided the following 10 action steps to help you understand the effectiveness and importance of mentor leadership:

Action Steps

1. Evaluate your focus: Is it centered on benefiting others?
2. Evaluate your influence: Are you focused on developing your “coaching tree” – building leaders who build leaders, generation after generation?
3. Evaluate your audience: Are you able to preserve a long-term focus on growing others while at times appropriately exercising more direct control and involvement?
4. Look ahead: Know your vision, mission, and values, but remember that life is about the journey, too.
5. Focus on the present: What can you do today to build into the lives of the people around you? Don’t miss the now. Remember, tomorrow may never come.
6. Evaluate your vision: What do you hope the future will look like as you proceed?
7. Evaluate your personal and organizational mission: Does it clearly tell you and the world what you’re about, why you’re here, and why you have chosen these goals?
8. Evaluate your values: Are your “rules of behavior” consistent with your principles? Does your “rudder” steer you in a good direction for how you will behave and treat others?
9. Evaluate your approach with your family, team, business, friends, and others: Mentoring is a lifestyle.
10. Remember that mentor leadership is all about serving. Jesus said, “For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” (Mark 10:45)

As you think about your career – indeed, your life – ask yourself which of these steps you might work more diligently to develop. Your progress toward becoming a successful mentor leader will accelerate to the extent you answer with honesty and confidence.


Wednesday Wellness: Oh, the Possibilities

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Team Intero,

This was written after a lengthy conversation I was having with Stacia, one of Body Firm’s Trainers, who is also an exceptional writer. The idea of possibilities is a provoking thought. I’d love to share this article with you that she shared with me…

Is It Possible?

Recently, one of my closest friends posed this simple question to me, “Is it possible that you can…” The reason I leave the end of the question open-ended is that EVERYBODY struggles with inner demons that tell us we can’t, or we shouldn’t, or “it” (whatever “it” is) just simply is NOT possible. But when she put it to me that simply, I realized that yes, it is possible for me to let go of my inner struggles and demons (yes, mine are plural!) and become the person I dream of being.

As renowned self-help guru Dr. Wayne Dyer says, “One of the huge imbalances in life is the disparity between your daily existence, with its routines and habits, and the dream you have deep within yourself of some extraordinarily satisfying way of living.”

In other words, we get so locked into our way of thinking and acting at times that we truly begin to believe that we are incapable of having the life we dream of, and we continue to live our lives in this false “reality.”

So ask yourself, is it possible for you to train for that marathon you’ve always wanted to do? Is it possible for you do a triathlon? Or maybe even more simply, is it possible for you to lose that nagging five pounds that you SWEAR you are going to lose, or walk for 20 minutes a day, or incorporate more protein into your diet?

But any change requires growth, and growth can sometimes mean pain. (It’s not by any accident that as we enter adulthood and begin to grow, they literally call it “growing pains.”) After all, for most of us it’s easier to stay stuck in the old ways and habits then to experience the pain of growth and what is possible. To change, we have to shift from the daily habits and ask ourselves what our dreams are, and to realize that they are indeed possible…

In my opinion, and in my experience, there is virtually nothing that is IM-possible. In fact, the AIDS Ride Logo is I’M-POSSIBLE. Is it possible that you can believe that simple statement—that YOU ARE possible?

The esteemed 19th-century writer Louisa May Alcott phrases this idea in an encouraging and inspiring manner: “Far away in the sunshine are my highest inspirations. I may not reach them, but I can look up and see the beauty, believe in them and try to follow where they lead…”

Is it possible? Yes, it is.


Consigliere Files: Intero’s Role as Broker

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Brokers are charged with a duty of oversight and ultimate responsibility. This duty is owed to the public at large. The state has decided that the transfer of real estate is a sophisticated activity that requires the knowhow of an expert. Therefore, every transaction needs to be overseen and managed by a licensed broker in order to protect the public from the effects of poor representation during property transactions.

The rule governing broker responsibility is noticeably broad in order to give the DRE legal authority to examine brokerages whenever they feel it necessary. The purpose of this writing is to let you know the DRE proscribed role of the real estate broker and to let you know how Intero meets these obligations.

The Rule

Commissioner’s Regulation 2725 states:

“A broker shall exercise reasonable supervision over the activities of his or her salespersons.”

“Reasonable supervision” generally means that the Broker should establish policies, rules and procedures designed to review, oversee, inspect and manage the different types of activities that a salesperson may be involved in such as real estate transactions, advertising, collection of advance fees, and branch office inspections, etc.  A broker may also use the services of other brokers or salespersons employed by the broker to assist in the supervision, as long as the broker does not relinquish overall responsibility for that supervision.”

What it Means

DRE 2725 requires reasonable supervision. The brokerage is not necessarily facilitating every step of the deal – this role can be delegated to an affiliated licensee. Rather, the brokerage is watching the deal unfold and placing itself in a position to ensure that the client is receiving professional service. In effect, the brokerage’s role is slightly different from deal to deal. The broker must be involved to whatever extent is reasonably necessary to help the client make informed decisions. At times that will take extraordinary effort and presence by the broker, and at other times it will take only a cursory review of an experienced agent’s work.

The DRE gives the brokerage latitude to create its own systems to meet its obligations. The definition of “reasonable supervision” is purposefully general, and the DRE refrains from giving a technical list of requirements.

What Intero Does

Despite the latitude granted by DRE 2725, this brokerage has established an in-depth system of checks and oversight to ensure that Intero clients receive the most professional service possible.

New licensees are required to graduate from Intero’s unique Provizio training course, where standard principles are reinforced and agents are introduced to real estate practice under intense supervision.

All agents are placed in a branch office and establish a relationship with a branch manager who assists the agent in day to day operations. The branch manager assures that all necessary documents are retained during the course of each transaction, he or she reviews and helps draft contracts, holds periodic meetings to update all agents on best practices, reviews most advertisements, and approves or denies all fees. The branch manager also exists as an additional resource for those agents in his or her office.

All branch managers meet at corporate headquarters once a month for training and reporting purposes. Also, branch managers are required to attend a weekly conference call with brokerage headquarters to discuss various issues. These checks maximize the brokerage’s oversight potential and ensure that agents always have ample resources available to meet the needs of their clients.

The Intero brokerage system is carefully designed to meet the requirements of the DRE, and many other brokerages are able to comply with DRE 2725 without providing as much resource and oversight as this brokerage. However, it is important to understand why Intero’s system is so complex and involved, and it is important to let the public know how this brokerage goes above and beyond its obligations.


Monday Mojo: Words from our forefathers

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Today is Presidents Day, so for this week’s MOJO I thought I would share with you some of the great quotes from our past presidents. Once you read them ask yourself how does this apply to me and what can I do different to be better. Enjoy!

  • “Associate with men of good quality if you esteem your own reputation; for it is better to be alone than in bad company.”
    George Washington – 1st President of the United States of America
  • “If I had eight hours to chop down a tree, I’d spend six hours sharpening my ax.”
    Abraham Lincoln – 16th President of the United States of America
  • “Take time to deliberate; but when the time for action arrives, stop thinking and go in.”
    Andrew Jackson – 7th President of the United States of America
  • “Be sincere; be brief; be seated.”
    Franklin Delano Roosevelt – 32nd President of the United States of America
  • “Do you want to know who you are? Don’t ask. Act! Action will delineate and define you.”
    Thomas Jefferson – 3rd President of the United States of America
  • “Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful people with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan “press on” has solved and always will solve the problems of the human race.”
    Calvin Coolidge –  30th President of the United States of America
  • “Leadership consists of nothing but taking responsibility for everything that goes wrong and giving your subordinates credit for everything that goes well.”
    Dwight D. Eisenhower – 34th President of the United States of America
  • “Things may come to those who wait…but only the things left by those who hustle.”
    Abraham Lincoln – 16th President of the United States of America
  • “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
    John Quincy Adams –  6th President of the United States of America
  • “Change is the law of life. And those who look only to the past or present are certain to miss the future.”
    John F. Kennedy – 35th President of the United States of America
  • “Forgive your enemies, but never forget their names.”
    John F. Kennedy – 35th President of the United States of America
  • “The only thing we have to fear is fear itself.”
    Franklin Delano Roosevelt – 32nd President of the United States of America
  • “Speak softly and carry a big stick.”
    Theodore Roosevelt26th President of the United States of America
  • “I have left orders to be awakened at any time in case of national emergency, even if I’m in a cabinet meeting.”
    Ronald Reagan – 40th President of the United States of America
  • “The only limit to our realization of tomorrow will be our doubts of today.”
    Franklin Delano Roosevelt – 32nd President of the United States of America
  • “Leadership is the art of getting someone else to do something you want done because he wants to do it.”
    Dwight D. Eisenhower – 34th President of the United States of America
  • “As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.”
    John F. Kennedy – 35th President of the United States of America
  • “You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.”
    Woodrow Wilson – 28th President of the United States of America
  • “It is easier to do a job right than to explain why you didn’t.”
    Martin Van Buren – 8th President of the United States of America
  • “I have never been hurt by anything I didn’t say.”
    John Calvin Coolidge  - 30th President of the United States of America
  • “A pessimist is one who makes difficulties of his opportunities and an optimist is one who makes opportunities of his difficulties.”
    Harry S. Truman – 33rd President of the United States of America
  • “My fellow Americans, ask not what your country can do for you — ask what can you do for your country.”
    John F. Kennedy – 35th President of the United States of America

Make it a GREAT week!

Happy Presidents Day!


Cool Apps: Expensify Makes Organizing Expenses a Snap

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As independent contractors, real estate agents have a ton of deductions paperwork to sort through at tax time. I’m not here to give you tax advice, but I will tell you that you’ll want to take advantage of any business-related deductions you can possibly take. It’s a pain, but the key is to be organized the whole year through.

Now you can have that organization with ease using an app called Expensify. The app is available in a variety of mobile forms, including iPhone and iPad, Android, Web OS/Palm and Blackberry. You can download and find more info about each at this link. So whatever your flavor, Expensify can be there for you – at the office and on the go.

To check it out, go to Expensify.com and take a look around. The platform can actually do a lot more than you may even need it to at first.

How it works: Expensify can pull in your expense transaction records and automatically categorize them for you. If you register your credit cards, it will pull in electronic receipts for you, and you can also take photos of your paper receipts and import by hand. Once your receipts are in the system, you can tag expenses for easy organization. This should help you remember and find receipts at tax time.

There are a lot more bells and whistles too. If you are employed, for example, you could tag your expenses and create a report to go to your company’s accounting department for reimbursement. You also get a real-time analytics dashboard to show your expenses by category, day and whether or not it’s been reported.

Expensify’s reports are created as full color PDFs with tables, charts and graphs of data. It is free for single users, but costs $5 per month, per submitter for managers with the first two submitters free (for companies using the technology). Expensify will integrate with Freshbooks and Quickbooks, making it a solid choice for small businesses and startups, as well as the individual contractor.

Expensify works wonders for the contractor who’s looking to clean up their receipts and expense reports for the year. You can rid your life of paper receipts entirely and know exactly how much you’re spending on your business every year. This can help tremendously at tax time and for yearly planning.

Give it a whirl – you may even impress your CPA when you show up with PDFs this year rather than a box full of wrinkled receipts.


Thoughts on Leadership: Mentor Leadership

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“If you don’t have time to teach, you don’t have time to lead.” – Tony Dungy

For the past week and a half, I have been listening to the book The Mentor Leader by Tony Dungy, Super Bowl-winning coach and New York Times bestselling author. This book is that good and powerful. It’s also my second time reading it.

In this book, Dungy shares the secrets of mentor leadership, and why it’s a vital part of developing a consistently winning team. He reveals what propelled him to the top of his profession and shows how you can apply the same approach to virtually any area of your life. He will teach you how to take your own unique gifts and skills and use them to help others grow.

To ensure that people understand the important and effectiveness of mentor leadership, Dungy follows a consistent principle throughout his book by ending each chapter with important “Action Steps.” Each step will help you develop the unique leadership philosophy that had a huge impact on Tony, which led him to develop the successful leadership style admired by players and coaches.

The following are the Action Steps found at the end of Chapter 1- The Mandate of a Mentor Leader – Focus on Significance:

Action Steps

1. Evaluate your integrity: Are your actions consistent with your words?

2. Evaluate your impact: Are you making lives better?

3. Evaluate your perspective: Do you see people as central to the mission of your organization? Or do you see them simply as the means – the fuel – to get your organization from here to there?

4. Evaluate your goals: Are you building relationships, or are you building a tower to climb to the top?

5. Mentor leaders see the opportunity to interact with people- and to build into their lives along the way -as part of the journey itself. How are you looking for ways to directly engage with and influence other people?

6. How does your leadership style need to change so that people will flourish and grow around you?

7. You can lead from a position of authority, but the most effective leaders lead as they build relationships of influence. What can you do to move from an authority-based model to an influence based model?

8. Identify one person whom you can begin to mentor. Don’t look too far or too hard. The opportunity is right in front of you- at work, in your family, or with a friend. More than likely, the person is someone with whom you already have a relationship.

9. Visit The Mentoring Project’s Web site (www.thementoringproject.org) and consider how you can get involved.

10. From your perspective, what is the difference between “success” and “good success?”

Tony Dungy learned firsthand that the way to bring the best out in an individual or a team is to teach- by example and through one-on-one, step-by-step mentoring. Bottom line, as Tony mentions: “Your only job is to help your team be better.”


Create a little chaos

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At Body Firm we work with many who are looking to lose weight, eat healthy, lose fat, gain muscle and in general feel awesome!

Often when someone starts a new health or workout program, our bodies respond fairly quickly…at first. Then all of a sudden they hit a “plateau” which can cause frustration and decreased motivation.

This happens outside the gym too! We gain momentum, get detoured and our attention shifts elsewhere, leading us to disappointment.

As my trainers and I can attest, this is when it’s time to mix things up! I see food diaries all the time and the client is doing great, their bodies have just gotten used to the same foods and the same movements.

If this happens to you, in fitness AND in life, consider a different routine. Do things your body and mind aren’t used to! Try foods you haven’t had for a while. Get out of your normal habits and step out of the boundaries!

I have one client who takes belly dancing, another who just started running and conversely another who is only lifting heavy weights for the next few months!

Not only will different movements create a little “chaos” in your body, your mind will be challenged as well.

Consider trying this if you are in a plateau in your body or your mind!