Archive for the ‘Thursday's Thoughts On Leadership’ Category

Thoughts on Leadership: The Top Five Thoughts on Leadership of 2011

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Want to check out the best-of-the-best in the world of Thoughts on Leadership during 2011? The following list is the top five blogs viewed and commented on in 2011. Each helps people find not only the best leadership advice being put out today, but also gives you the tools and confidence to help bring out the leader in you.

  1. Take your MEDS and become an effective leader

    Recent brain research shows that M-E-D-S – meditation, exercise, diet and sleep – can actually improve performance. “MEDS” aren’t just actions you perform occasionally, but part of your daily life. Take time to slow down and you’ll find that this peaceful state of mind contributes to more effective leadership.
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  2. Impact and goals on the road to success

    As a leader, you’re always making an impact as other people observe you, listen to what you’re saying and make judgments about your decisions and style. But are you making the right impact? Your team members are your most valuable asset and to maximize that asset every leader needs to make a positive impact and be a role model for others.
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  3. How to turn failure into success

    Failure. We all experience it. Most of us see failure as a negative thing, which makes sense; it doesn’t feel good to fail. We all want to succeed and failure feels like a setback to that goal. What we don’t realize is that failure presents an opportunity to learn, grow and succeed. True leaders do not fear failure; they know how to use failure to their advantage.
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  4. What’s the most critical quality of today’s leader? Creativity

    If you’ve ever thought that creativity wasn’t necessary in the realm of leadership, think again. Creativity is critical to leadership success. If you want to become a more confident and successful leader and improve your leadership skills and results, including your creativity, now is the time to take advantage.
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  5. Teaching others how to accept change

    “Who Moved My Cheese?” is a rare book that can be read and understood quickly by everyone who wants to succeed in changing times. Resistance to change is a dead-end street. Don’t depend upon the status quo. Realize change happens and circumstances, which may have favored you in the past, will change in the future. Accept that you can’t control change and are not entitled to things remaining the same.
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If you embrace the principal, that each of you can be a leader, you will find within yourself a greater desire to succeed and to perform at a higher level because you represent something larger than yourself. My hope is that each of you has your most successful year ever in 2012. Strive to make it so and recognize yourself as a leader among leaders.

Happy New Year and see you at the top!


Thoughts on Leadership: ‘Choose Your Reindeer Wisely’ and Other Great Leadership Lessons from St. Nick

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Believe it or not – there is a leadership story in good old Santa Claus. More than a round, bearded man in a red suit who jumps through chimneys to deliver toys, this old legend keeps plenty of leadership secrets that fuel his ambitions, endurance and success.

We all have challenges and St. Nick is no exception. Think of the disappointment around the world should he give in to these challenges and call it a day rather than persevere in order to keep the holiday spirit alive. This leader understands how important his job is and what it takes to maintain success.

Want to be a great leader like Santa Claus? The following are concepts that will inspire you to build and lead a better organization from a book called “The Leadership Secrets of Santa Claus”:

  • Build a wonderful workshop.
    Every year Santa has a clear purpose.
    What is your purpose? Focus on the answer to that question as well as the individuals in your organization who can take you to the top. Bottom line: create your visions and values and let those be your guide.
  • Choose your reindeer wisely.
    While all the others on the team looked down on Rudolph, Santa looked for his unique strengths. He saw how Rudolph could contribute in ways others could not, and how he could gain acceptance from fellow team members.
    In your business, promote the right people for the right reasons. Diversify your team and see the benefits of choosing different people for different strengths.
  • Make a list and check it twice.
    The presents must be made and ready to be loaded on the sleigh and delivered by December 25 – every year without fail.
    In your climb to success, make the most of what you have, create a business plan and know the power of a deadline.
  • Listen to the elves.
    There is no way Santa could get it all done by himself. He knows he’s just the front man for something much larger than himself. Without his little helpers and all the reindeer, he could not accomplish his mission.
    In your career, understand that behind every great leader is a team. Every team member knows they can’t make it on their own.
  • Get beyond the red wagons.
    Santa understands that great leadership is about moving hearts and minds, not just about moving presents around the world.
    This holiday season, as a leader, make an emotional connection with family, friends and co-workers instead of just giving them a present.
  • Share the milk and cookies.
    Santa’s figured out his values. He knows what he stands for – laughter and joy. He then delivers the same message, linked to those values, again and again every year.
    When thinking about your work ethic, know the power that consistent messages have to drive your business to success. Continue to help your team see the difference they make and everyone will perform at a higher level.
  • Find out who’s naughty and who’s nice.
    Not only does Santa realize the importance of rewarding for performance, he personally monitors your behavior throughout the whole year.
    As leaders, we know the importance of taking personal accountability for quality, especially when it comes to people and performance. How do you do this? A simple system is to coach those in need and to recognize the super star performers.
  • Be good for goodness sake.
    Santa makes a connection with people and is consistent about those things that matter the most.
    To become an exceptional leader, set the example and remember that everyone counts. Focus on developing the leaders around you and giving them their own platforms for greatness.

Apply each of these leadership lessons from Santa Claus and learn how to get big things done in your workshop all year long.

Happy Holidays!


Thoughts on Leadership: The GIFTS that Leaders Give

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This is the time of year when many people exchange gifts and messages of gratitude for the things we do for each other. As a leader, the gift you bring to your organization is important in many ways. “Gifts” take on a whole new meaning, as they aren’t material things you can hold in your hand, but qualities that you bring to the table to lead a team to success.

Here’s what we mean by G-I-F-T-S from great leaders:

G: Generosity

A leader’s generosity will spread quickly through a company. Being generous often means understanding that most people want to feel that they are part of something bigger and that what they do matters.

I: Inspiration

Leaders always make us feel we can do more than we’re currently doing. In order to inspire, a leader needs to show by example rather than tell others to be inspired.

F: Focus

Good leaders provide clear, consistent communication to all. There is no mistaking the goal and what needs to happen to achieve the goals. Bottom line, there’s power in the alignment effort that comes from focus.

T: Teamwork

Good leaders take us from “me” to “we.” The leader will model positive behavior and encourage people to work together to achieve success. There is indeed a connection between people and cross-functional communication.

S: Success

It’s the power of “we” that achieves great things. The greatest outcome is to see how someone can step up and lead a group to accomplish together what seems unattainable on our own.

A good leader brings these gifts to an organization wrapped in his or her own unique style. These contributions tend to have a lasting impact, pushing a team to success.

What are the gifts your leadership style brings? Embrace the principle of G-I-F-T-S and you will find that you and your team can go further and perform at a higher level.

As we close out the year and open a new one, we challenge you to examine the kind of gifts you give to others throughout the year. Be mindful with your contributions and you will no doubt become a superior leader in your business.


Thoughts on Leadership: Leaders Follow Core Values

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With 2012 quickly approaching; full of promise despite these challenging times, I look forward to continue to share with you, each Thursday some weekly leadership thoughts. Ralph Nader once said, “I start with the premise that the function of leadership is to produce more leaders, not more followers.” At Intero, we strive to embrace this concept. It is always with great pride that we share with all of you, the remarkable growth and pre-eminent position Intero has achieved since it was established in 2002. Central to that success has been our principal of empowering people, more specifically, our agents, employees and customers.

I want to share a piece on Core Values that my good friend Merle Whitehead, President and CEO of Realty USA, the largest independent real estate firm in New York, shared with us at our most recent Trendsetters Meeting in Anaheim, CA, during the idea exchange portion of the meeting. Merle had a vision early in his career as a real estate agent. He wanted to grow a company that would be the real estate resource for consumers in New York State. He has achieved this and more.

These core values he shared with us at the Trendsetters Meeting are valuable advice and information that can help you as you develop your business and career and in your own pursuit of better leadership. The chart below demonstrates appropriate behavior as “In Bounds” and inappropriate “Out of Bounds.”

I believe every leader must understand, value and practice each of these core values Merle Whitehead put together:

Thank you Merle Whitehead for sharing this piece. If we all embrace these core values, we will find within ourselves a greater desire to succeed and to perform at a higher level because we represent something larger than ourselves. My hope is that each of you has your most successful year ever in 2012. Strive to make it so and recognize yourself as a leader among leaders.


Thoughts on Leadership: To Lead is to Serve

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As we enter into the heart of the holiday season and we are surrounded by reminders of the spirit of giving, we should not forget what that implies; namely, that there are so many in need.

At Intero, we have always strived to create a different kind of real estate company – a company that focused on more than corporate profits and selling houses, one that endeavors to create an atmosphere that allows its people to continuously grow personally and professionally.

A center point of that philosophy is the Intero Foundation. We understand the universal law that you “must give in order to receive.” And by that we mean contributing to our communities. One of our core values is commitment, and we therefore take great pride in belonging to a company in which everyone is encouraged to donate to the Intero Foundation. We earn our living by serving our community and this gives us an opportunity to give back to them.

As a company and as individuals participation in the Intero Foundation allows us all to serve the communities we live and work in. It also serves as a foundation of leadership. Empowered by Intero agents and employees, the Intero Foundation has given over $1.9 million in grants to nonprofit organizations that support children in need. In 2011 alone, over $200,000 was granted to organizations benefitting children in need.

Another center point of the “must give in order to receive” philosophy is Intero’s business partner, Cause Insurance Services. Cause Insurance Services, LLC is the first ’cause-driven’ insurance brokerage firm in the United States. Based in San Francisco, California, they are focused on providing a broad range of insurance products and services to the consumer and commercial marketplace. They work with the country’s leading insurance carriers to deliver the world’s first cause-driven insurance platform. Their clients are provided with the best insurance at competitive pricing, and, at the same time, giving to the charity of their choice. 20% of their commissions earned are forwarded to the client’s charity, in the client’s name.

In partnership with their charity sponsors, clients and ambassadors, their mission is to ‘change the world one policy at a time.’ The Company believes their pioneering approach will provide a new source of annual giving for the clients of Cause Insurance Services and the charities that they support. This will create a unique platform upon which to build a stronger community.

Cause Insurance Services as well as Intero and its agents have always believed in the importance of giving back to communities in which we serve, and 2011 was a perfect example of ‘paying it forward.’

In his book The Other Side of Leadership, Eugene B. Hacker writes, “The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern, than a desire for personal glory, they are willing to pay the price.”

As we give without expecting to receive – be amazed how the universe will reward your generosity.


Thoughts on Leadership: ‘Thanks-Giving’ Is a Powerful Leadership Tool

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Thanksgiving brings to mind family, food and football (HarBowl 2011 – Go Niners)! But it’s also a special holiday in which we celebrate gratitude and think about the things in life for which we are thankful.

As we move full-steam into the holiday season, I’ve started thinking about how great leaders show genuine appreciation for the efforts of those they lead. They create situations to recognize those efforts in special ways that connect with their followers.

A little “thanks” goes a long way, as long as it is specific and genuine. Excellent shows of appreciation by managers and leaders can improve employee morale and motivation.

In the spirit of the Thanksgiving holiday, spend time over the next few days working on and implementing one or all three of these ideas:

  1. Invest a few minutes each day to write down a couple of specific things you appreciate about each of the people on your team. Then, invest just one to two minutes with each individual person to share what you wrote in a face-to-face conversation.
  2. In your next staff meeting, open it up by going around the table one person at a time and share one thing you appreciate about each individual on your team. The public show of appreciation will have a huge impact on the overall morale of your team and create a collective and contagious positive feeling.
  3. Write a hand-written “Thank You” note expressing your gratitude for the contributions your team member has made. Again, be specific as to what it is the team member does to contribute to the effort. Handwritten notes tend to be forgotten about in this day of e-mail and text messaging and I guarantee will have a huge impact.

During this week of Thanksgiving celebration, we are given a wonderful opportunity to express our gratitude and thanks in several ways to all who support us in our business and life endeavors.

This is a short work week for many of us, and that may create added pressure, especially if you are hosting a Thanksgiving dinner. Consider your priorities: Is there room for a little reflection and reaching out to clients, customers and colleagues in a meaningful way? Think about a time when someone went the extra mile to let you know how you’ve touched their life.

In addition to the ideas above, the following is a leadership list of “Thanks-Giving” to help you reach out and say thanks to those you have the privilege of leading and serving:

  • Be grateful that you were given or developed the patience to cope with the daily stresses and strains of leadership. Keep reminding yourself that it’s all worth it in the end.
  • Be inspired to motivate, coach and teach those who invest valuable time in their lives and careers with you.
  • Be in awe of the opportunity that you have in front of you to positively impact people in ways that few other jobs or professions provide.
  • Give thanks for your chance to learn from others.
  • Be grateful for your unique chance to serve others.
  • And most of all, just give thanks by speaking up and remembering that a well-placed, heartfelt “Thank you” is one of the most powerful and important leadership tools.

What gratitude offerings will you extend this week and during this holiday season ahead?

Look at your client list and pick one unique quality that you appreciate about each person on your list. How have they impacted your business and/or life?

Now, step into your genuine self and, in true leadership style, let them know.


Thoughts on Leadership: Kevin Moles

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This post is dedicated to my friend and partner, Kevin Moles. He has left us all too soon.

There are a few defining moments in a lifetime, and Kevin Moles has played a pivotal role in more than one of mine. We met in Sunnyvale, CA at Inverness School when Kevin was in the 2nd grade, I in the 3rd grade and Bob Moles was in the 4th grade. We even played on the same Metro Little League team. Kevin taught me a great deal in my early years as a manager for Contempo Realty, and we later became business partners. In the early days of Intero, Kevin led with his own brand of compassionate, cowboy management. In his honor, I offer reflections on leadership lessons learned from Kevin Moles. May they become life lessons for us all.

  1. Loyalty
    The first trait that comes to mind when I think of Kevin is loyalty. Kevin was a loyal friend and business partner, and he engendered a unique loyalty from his agents. Larry Klapow, Intero San Mateo, remembers Kevin as a competitor:  “As a brand new manager for Coldwell Banker in Morgan Hill, I could never recruit from Kevin’s office. And later, when Coldwell Banker acquired Contempo and I was promoted to Regional Manager overseeing Kevin, he treated me so well and so decent.”
  2. Family
    For years, Kevin created a family culture in his office. There have been second generation real estate careers launched through Kevin’s real estate family. As an employee and family member of the Intero Morgan Hill office, Teressa Francis, Intero HQ, spent time over the weekend reminiscing, “No one could keep us together like Kevin – he kept us tight, inspired us, and created a family – he was always there for everyone.”
  3. Courage
    We all have to take leaps of faith from time to time. When Kevin opened the first Intero office in late October 2002, he couldn’t be sure who would come. His loyal following is legendary, but Kevin first had to be the kind of person who would have the courage to make the leap.
  4. Philosophy
    In so many ways Kevin and I were different. However, we bonded over the teachings of Wayne Dyer, Deepak Chopra & Robin Sharma. Kevin was a thinker and a student of human nature. I’ll never forget the time when we had coffee and spent several hours discussing “The Monk Who Sold His Ferrari” by Robin Sharma.
  5. Work Hard/Play Hard
    Kevin had an old school work ethic, and at the same time whenever a humorous diversion was needed, Kevin was first to step up. Jerry Kiss, Intero Gilroy, says “If he ever had a question about a legal issue and didn’t want to speak to an attorney, Kevin always gave the best advice – he always had a solution.” On the flip side, John Thompson, Intero Los Altos, remembers “Back in the day, before Intero, if I was going to any boring, corporate event, I was always hoping that I was sitting next to Kevin. Number one, I would be getting in trouble by doing so, and, number two, Kevin made getting in trouble enjoyable.”
  6. Compassion
    Anyone who has spent time in the Morgan Hill office knew Kevin’s door was open. Ben Bruno, Intero Morgan Hill, remembers Kevin’s generous spirit. “Kevin was always first in line with his wallet, time, and counseling. I was able to come to him for anything, and after he was done, I would walk away with my head held up high. If you were lucky enough to have spent any amount of time with Kevin, he touched you, moved you, and caused you to be a better person because of your relationship with him.” Tom Tognoli, Intero Saratoga, remembers “The best bear hug – Kevin would let you know how one felt.”
  7. Natural Strength
    One of the characteristics I admired most in Kevin was his natural strength. This isn’t something you develop in the gym. It comes from a life lived, with ups and downs. Renee Kunz, Intero Hollister, says “Kevin had the ability to greet you with a smile and his boots; I will always remember him wearing his boots. Those boots did a lot of walking – he was a great man.”

There can be no doubt that Kevin Moles was an original, who has had an impact on so many – family, friends, and colleagues. Smart, funny, resourceful, and tuned in, Kevin will be remembered for his larger than life personality, as a rebel with a quiet strength that encouraged others to stand taller.

I will miss my friend, Kevin Moles.

“Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes … the ones who see things differently – they’re not fond of rules, and they have no respect for the status quo. … You can quote them, disagree with them, glorify or vilify them, but the only thing you can’t do is ignore them because they change things. … They push the human race forward, and while some may see them as the crazy ones, we see genius, because the people who are crazy enough to think that they can change the world, are the ones who do.” – Steve Jobs


Thoughts on Leadership: Patience Is the Most Used Virtue of Great Leaders

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There are 7 billion people on the planet now – each unique in his or her own way. We engage in relationships – marriage, work, church, etc. – with people who are vastly different than we are and we often struggle to get along. One of the greatest challenges of leadership is learning to be patient with people. The payoff is huge, but it’s certainly not easy.

In his book, “Winning With People,” John Maxwell mentions five people principles, one of which is the “Patience Principle.” He explains that, “Our journey with others is slower than the journey alone.” This is so true, isn’t it?

Part of a leader’s job is to develop the people around them. With this in mind, it’s easy to see that the person you may be having a hard time with was placed in your path for a reason.

It’s not always the “other” person who presents the challenge, though. Sometimes we are the ones who aren’t easy to get along with. This is a humbling thought, but we certainly aren’t perfect in our relational skills either. This is why it’s essential for us to be even more patient with others.

How do you find that extra bit of patience?

It’s one thing to know you need to be more patient. It’s another to know how to practice it. Here are my thoughts on this:

  • See the gifts in people. Nobody is useless. Some people make themselves virtually so by their own destructive choices and when this happens in an organization, sometimes they have to go, but by virtue of creation, nobody is useless. Everyone has something to contribute.
  • See yourself in people. Try to find those characteristics of developing leaders that you once saw in yourself.
  • See the potential in people. Realize that your patience with someone today may give them a better chance at greatness, thereby extending your influence even further. Everybody has potential – some may not see it fulfilled – but everybody has it.
  • Make it a conscious decision. Patience with people doesn’t happen by accident. It’s purposeful and intentional. You know you’re going to encounter someone a little difficult today. Determine that you’ll have a predisposition toward graciousness.

Managing relationships is the tough side of leadership. Almost anybody can manage numbers and tasks. People make up every kind of institution and organization. Without people skills, we’re going nowhere, so make this your first and primary leadership discipline. Decide to be patient with people.

Without patience, we may not push through to the long-term results we desire. If we give up on people, we miss out on opportunities to help them grow. Not only that, we also short-circuit our own growth. In the real estate business, we may work with people who need extra attention and care. Dealing patiently with them is the best way to help them through those tough moments. It is impossible to control all the circumstances that can ruin our goal; in that case too, the only thing to do is to apply generous doses of patience.

Patience is a needed chapter in the book of leadership virtues. At Intero, we encourage everyone to develop patience and to recognize that patience can be developed in even the most impatient people. By gaining and maintaining a big picture perspective of your job and organization and by persisting with passion, you too can practice and perfect your patience. Seeing your patience succeed in the long run will be the best reward for your efforts.


Thoughts on Leadership: Christopher Columbus’s Leadership Qualities

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My 10-day tour of Europe concluded in Barcelona Spain where I was taking time to visit with my daughter Alex before returning to the states – an eleven hour voyage that got me thinking about a fellow countryman who 500 years prior, took a similar, although longer journey from Spain to North America that in so many ways changed the course of history – Christopher Columbus.

Italian explorer and navigator Christopher Columbus left Spain on August 3, 1492, in search of a seagoing route from Europe to Asia with the vision of creating a trade route for spices, silk and more. But as history shows, navigational errors took him further north than he anticipated discovering instead the islands of North America.

He wasn’t the first to make this discovery but his voyages led to the widespread awareness (and eventual colonization) of “the New World.”

Discoveries and errors aside, what made Columbus special was his leadership skills and his attention to the six qualities every leader must have to ascend to greatness.

They are:

Execution. Columbus believed the earth was smaller in circumference than most did. This belief led him to the logical assertion that he would reach his destination in a shorter period of time than what others believed. While he was wrong, he built his plan based on his belief and never wavered despite the ridicule and disbelief that surrounded him. Leaders don’t think along the lines of good ideas versus bad ideas. They cling to one belief and focus their energy on execution.

Allies. No one can accomplish greatness on their own. And without followers and supporters, a leader cannot lead. Columbus’s greatest accomplishment was selling his plan to Ferdinand and Isabella as well building a team of partners as well as a crew willing to follow him into the unknown.

Resolute. Columbus found the Bahamas rather the trade route he sought. This was not his desired outcome. Rather than give up, he continued sailing again and again. Four voyages in all that each took him to a new place and a new discovery.

Adaptable. They say the definition of insanity is doing the same thing over and over again and expecting different results. Leaders dodge that stereotype. Rather than view his discoveries as a failure, he adapted his vision by recognizing the value of his new discoveries and applying the same clear vision, belief and persistence.

Planning. Columbus didn’t just charm Queen Isabella by sitting around the palace one day and spinning idea yarn. He planned. Researched. Perfected. Iterated. And perfected again. He sold her on a grand vision from beginning to end.

Big ideas. In 1492, spices could be acquired from Asia through an overland route. Before Columbus’s voyage, the only sea route was across the tip of Africa. Columbus thought bigger. He believed he could shorten the trip and make it more cost effective by sailing west. He untied himself from conventional wisdom. He thought bigger.

The leadership skills Columbus exuded 500 years ago apply today. More than ever especially since Columbus has very few if any competitors.

At Intero, these are the things that we apply to our every day along with the questions we ask ourselves that lead us to applying our ideas and visions.

Remarkable leaders are continually learning and practicing the leadership lessons and qualities of Columbus. Apply these skills to your approach to success and you will then become the extraordinary leader you aspire to be.


Thoughts on Leadership: Winston Churchill and the 7 Steps to Leadership Success

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“We make a living by what we get, but we make a life by what we give.” – Winston Churchill

I have set off for a 10-day tour to promote the Intero brand in England, the Netherlands, Italy and Spain, where I’ll spend some time with my daughter Alex who’s taking a school semester in Barcelona. Since I was in London first, I thought it would be appropriate to devote this week’s Thoughts on Leadership to Winston Churchill.

During my sightseeing of London, I visited a historic museum where I came across a sculpture of Churchill.

As Prime Minister of Great Britain, Winston Churchill guided the nation through World War II with courage and strength. He gave hope to a hopeless nation during the darkest of times, and was instrumental in turning the tides of the battle against the Axis Forces in Europe.

Europe had succumbed to Hitler; the British people wanted “appeasement” to avoid devastation. Britain had experienced some major military defeats. However, Churchill had not yet gained agreement from the U.S. to enter the war. Yet, he inspired a nation, perhaps the world, to continue to endure the suffering and fight on.

Churchill inspired confidence in the ability to win. He inspired people to make unusual sacrifices to achieve his well-communicated vision. His leadership style and skills were brilliant, and exemplified seven steps to leadership excellence:

  1. Elegant and flexible communication. Churchill’s passion and authenticity when addressing parliament and the public are the traits for which he is most remembered.
  2. Coaching and mentoring. Churchill’s team comprised all of Britain in a difficult and dangerous time in history.
  3. Resolving challenges, conflict, complaints and issues. Churchill confronted each challenge that he met with intelligence and a level head. His job was to build relationships, communicate with the people of Britain and creatively solve problems.
  4. Focus. From the beginning, Churchill passionately opposed Hitler and the Nazi philosophy. He maintained unwavering focus on Hitler’s defeat during the war, and every plan and strategy that he put into place reflected this goal.
  5. Beliefs and values. Churchill was able to focus clearly because he deeply understood his own beliefs, values and the philosophy of the Allies and democracy.
  6. Innovation and creativity. Churchill’s strategies were innovative and bold, earning him the nickname, “The British Bulldog,” by the Russian dictator Stalin.
  7. Go for gold. Churchill was as bold as they come. It was aim and aim high for him.

Churchill was the lion who roared when the British Empire needed him most. He was never reckless, especially when the lives of British men were at stake. He was bold, strong and fearless in his commitment to his goal.

Consider the seven principles as you face challenges in your own leadership pursuits. Lead and lead well.

As Churchill said, “Success is not final, failure is not fatal: it is the courage to continue that counts.”