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Thought For The Day

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If you think you can buy your way into heaven with money alone, you may regret that you didn’t convert it into good deeds instead.

If through some terrible, unforeseen tragedy you should die tomorrow, how would your epitaph read? What would others remember about you? In the final analysis, you will be remembered for your good works, not for the money you have accumulated during your lifetime. Your wealth may be little more than the cause for disagreements among your heirs, while your good deeds will be remembered long after you are gone. As you accumulate wealth, devote a portion of your money and your time to causes that benefit those less fortunate than you.


Thought For The Day

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If you have no major purpose, you are drifting toward certain failure.

In achieving the goals you have set for yourself, there are only two alternatives: Either you are moving toward your goal, or you are drifting away from it. Choose your purpose in life and attack it with a vengeance. When you have the courage of your convictions, when the choice is one you’ve made for yourself, you will have the strength to persevere until you succeed.


Intero voted the Best Real Estate Company in Silicon Valley

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The results are in and Intero Real Estate Services, Inc. was voted the Best Real Estate Company in Silicon Valley in the 2011 San Jose Mercury News Best of Silicon Valley survey.

The real estate company you choose matters.

Choose the Best.

Thank you for voting Intero Real Estate Services, “Silicon Valley’s Best Real Estate Company.” And thank you for making us the top company by market share for the first time ever this year. We appreciate your votes – and your trust.

Get to know us…

interoreblog.com
Candid talk and hard numbers on the Silicon Valley housing market, from the people who know.

interomojo.com
Inspiration and technology tips for serious real estate professionals.


Benchmark – the world –

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I look at my business and I feel special. I hope that you all feel the same about your business. But do our all of our customers think we’re so special? In estate agency terms, I think that some customers see sameness – whether that’s right or wrong, until we take steps to differentiate ourselves from our customers we are always at risk of losing them.

You might think that you’re better than your next best estate agent competitor but then again you would think that wouldn’t you?

To really differentiate yourself and your brand you need to start benchmarking yourself against the very best brands around – not just another estate agency in your locality.

We all forget an important point and that is that our customers are comparing us with the courier who delivers on time, the hotel that makes sure there are fresh flowers in your bedroom or the coffee shop which always remembers your favorite drink.

There is a danger in getting caught up in the ‘we’re better than everyone else at doing what we do” when the reality is that your customer probably doesn’t see it that way. I’m not saying that your market share graphs and your key performance indicators are worthless, however, when you think in terms of the bigger picture of your brand, you are being compared with everybody that your customer does business with.

If we are as keen to succeed at the highest possible level as we say that we want to be then we have to be as dependable as the light switch on the wall, as friendly and efficient as the waitress in the best restaurant you know and our overall service as good as everyone out there – in short, the best customer experience that our customer ever had.


Your Competition is Everybody

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The problem is that often we fall into the trap of comparing our performance to other estate agencies who offer a similar range of services in a similar locality.

We are forgetting an important point and that is that our customers are comparing us with the courier who delivers on time, the hotel that makes sure there are fresh flowers in your bedroom or the coffee shop which always remembers your favorite drink.

There is a danger in getting caught up in the “we’re better than everyone else at doing what we do” when the reality is that your customer doesn’t necessarily see it that way. I’m not saying that your market share graphs key performance indicators are worthless, however, when you think in terms of the bigger picture of your brand, you are being compared with everybody that your customer does business with.

If we are as keen to succeed at the highest possible level as we say that we want to be then we have to be as dependable as the light switch on the wall, as friendly and efficient as the waitress in the best restaurant you know and our overall service as good as everyone out there – in short, the best customer experience that our customer ever had.

REMEMBER: Today’s customer is more knowledgeable than ever and, very importantly, better connected so it’s never been easier to communicate those experiences – good or bad!


Thought For The Day

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A rudderless ship and a purposeless person are eventually stranded on desert sand.

The goals you set for yourself — like the rudder of a ship — will guide you toward your destination, and without them, like a ship without a rudder, you’ll find it impossible to stay the course. Make goal-setting a habit in your life. If you sometimes have trouble staying focused, set small, attainable goals and stick with the job until it’s done. Examples might include finding a faster, more efficient way to do a routine job. Or taking the most difficult jobs first when you have the most energy and your concentration is at its highest level. Save the easiest jobs for last. A few small successes will inevitably lead to bigger achievements.


OPP Asia – Exhibiting Intelligence

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In 2009, Intero International Franchise Services, LLC. embarked on expanding the Intero® brand throughout Asia and the Pacific Rim. Today, Intero has solidified its presence in the Asia Pacific region providing investors with the knowledge and access to international real estate markets. With these new ventures, Intero has created relationships with many successful magazines in the Asia Pacific region such as Overseas Property Professionals (OPP). These relationships allow us to republish respective articles/blogs and share other resources.

The Overseas Property Professional (OPP) magazine is the only monthly print publication dedicated to companies and individuals working in the overseas property industry, and addresses issues that are most important to international agents or developers.

The below article is republished with permission from Geoff Hadwick, Editor of Overseas Property Professionals Asia. Read the entire June issue here.

OPP Asia – Exhibiting Intelligence

Events are a tried and trusted route to finding new buyers in any market, and the overseas property industry is no exception. A wide variety of real estate and associated events are springing up across Asia. What is the best way to approach events and how should you tell the market what you have to offer? OPP talks to the experts to get a list of valuable do’s and don’ts. Find out how to show yourself in the best possible light.

For wealthy Asian investors “property remains their favourite way to spend money,” says Gu Shiqi, general manager of the Shanghai YUBO International Exhibition Company, which organises an annual China International Luxury Property Show.

“China has definitely become an international residential real estate market of great significance,” he adds, “as demand climbs rapidly in line with the ever-increasing wealth of the Chinese people.”

And the overseas property markets know it. They are welcoming this flood of money with open arms. Japan, for instance, recently eased its visa application process for Chinese mainlanders, and property agents all along the western seaboard of North America are recruiting Chinese-speaking sales staff to help convert sales.

“It has become a popular option among affluent Chinese to buy properties abroad when they seek safer and better-yielding assets,” said Stephanie Zhang, project director with Shanghai Kuntai, which has organised property shows in Shanghai since 2009.

“More and more Chinese people seem to think about owning an overseas property in places like Japan, often purely for holiday use,” she says.

“China is a very, very hot market right now,” agrees George Betz, director of Worldwide Shows and Events, which is a partner in organising an overseas property show at the Beijing World Trade Centre in April 2011. “It is a country full of dollar millionaires and billionaires. They want to find a safe haven for their money and there is a fantastic opportunity right now to help these high net-worth individuals buy property abroad.”

Betz finds that Chinese investors prefer known cities like London, New York, Vancouver, Sydney or Paris “where they know what they are getting, where they might want to settle one day, where they might want to start a business, or where they might decide to send their children to be educated.”

“And with ever-rising incomes, more Chinese people are starting to focus on their quality of life,” said Bunny Wang, director of International Properties at Colliers International, a major real estate services provider. “It’s natural for them to look at purchasing houses abroad, often in less congested areas, to cater for their holiday and even retirement plans. And the return ratio on overseas property can be as good as about 5% to 6% a year.”

International property exhibition expert Xavier Wiggins, a partner in the Fortune Real Estate Group, could not agree more.

“Now is absolutely the right time to start focusing on the overseas property markets if you are an agency based in Asia,” he told OPP.

“In many ways, we are right at the start of what is going to be a massive market for the Asian overseas property sector. And at the beginning of every market, people will turn to the obvious places and buy where they feel their money will be safe. In the UK, for instance, when people started to invest in homes abroad, they went first to those countries they knew and understood best, like Spain and France. It is just the same in China.”

And, as with any new boom market, there will be an explosion in the number of events. Overseas property professionals need to be careful not to waste time and money.

World cities like London and New York will sell, and resort opportunities in countries like Thailand, Singapore and Malaysia are going to be successful too.

It seems inevitable that the market will expand very quickly to markets like Brazil and Egypt and into other parts of the UK, outside London.

“And the key to selling these new opportunities is to have a sensible and credible rationale, and to work hard at meeting potential investors,” adds Betz.

For Wiggins there are many ways to exhibit:

•  One-company seminars where you have a captive, invited audience;

•  Multi-exhibitors shows, the traditional route;

•  Single-company exhibitions and road-shows;

•  Golf shows;

•  Boat shows;

•  Lifestyle events.

“Don’t try to be too clever,” says Wiggins. “Go wherever you think that the target buyer might be. Be smart. Do your own thing. Make sure you know what you are selling and why and make the benefits as simple and as clear as possible.”

He recommends thinking laterally too. Why not consider showing your wares in a shopping centre or any other suitable meeting point.

“And don’t just think customers,” he adds.

“Think about developing new trade partnerships, about influencing the press, about the business-to-consumer (B2C) market as well as the business-to-business (B2B) angle.” You will achieve more if you try on as many different fronts as possible he argues.

And before you book anything, seek advice. A good checklist before booking your presence at any event should include:

•  Talk to previous exhibitors who have attended the event in question in the past;

•  Negotiate on price and the fringe benefits you will get as an exhibitor … most organisers are amenable to this approach;

•  Pick the right position on the floor-plan;

•  Get involved in the seminar programme (if there is one) and volunteer speakers;

•  Check how long the event has been in existence;

•  Find out how it will be marketed;

•  Does the organiser plan to do anything new on the marketing, or to try some new approach?

•  Be a promotional partner … get involved in marketing the event to your own database … and seek some form of reward or incentive from the organisers for doing so;

•  Are the visitor numbers audited independently?

•  Who verifies and profiles the audience?

•  Try to have a front-facing stand;

•  Make your stand open and accessible … don’t put people off or make them feel daunted about approaching you at the event … don’t have closed doors or closed off sections on the stand … draw people in and be welcoming;

•  Don’t let people just take brochures off your stand … make sure that they have to talk to your staff and leave behind their contact details;

•  Have lots of things to do on the stand … create talking points … start a dialogue;

•  Look popular with seats and sofas for people to site and chat with you;

•  Create a little bit of theatre and look like you are enjoying being there;

•  Consider an informal uniform for your staff … don’t just wear boring business suits;

•  Don’t over-promise and under-deliver … tell stand visitors when and how you will get back to them – and stick to the promise.


Effective Coaching…in four easy steps

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Step 1:  Preparation

Whether your coaching is done on the spot or at scheduled times you should first understand the situation and the person as well as the person’s strengths and weaknesses. This is best achieved through positive and direct observation. Look for the impact that this behavior is having on other team members and their ability to achieve their personal goals.

Step 2:  Discussion

As you prepare, be clear about the purpose of the discussion, the important issues and the consequences of not addressing those issues. When you’re properly prepared, you’re empowered to develop improvement strategies, overcome performance problems and to enhance existing skill sets.

Step 3:  Active Coaching

Start coaching as soon as you have understood your candidate and have an effective personal coaching plan in place. A good coach will offer ideas and advice and explain these in such a way that the recipient listens intently, feels motivated and appreciated and then compelled to act.

Step 4:  Follow-up

Ongoing behavior, activity and results MUST be monitored if the candidate is to stay on an improvement trajectory. This requires knowing what’s going well AND what’s not going well. Follow-up on a regular basis is a great opportunity to praise progress and to maintain coaching where it is needed. If an agreed action plan needs modifying, then a follow-up meeting is the place to do it.

And remember:

Sometimes the coach needs coaching – don’t be afraid to seek personal guidance and direction from elsewhere because when you take on the coaching role you are taking on a task of great responsibility…to yourself and your candidate. Coaching is an interactive process at all times as you seek to solve performance problems and develop capability, after all, this is what makes it so worthwhile.


Where are the Chinese buying right now?

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In 2009, Intero International Franchise Services, LLC. embarked on expanding the Intero® brand throughout Asia and the Pacific Rim. Today, Intero has solidified its presence in the Asia Pacific region providing investors with the knowledge and access to international real estate markets. With these new ventures, Intero has created relationships with many successful magazines in the Asia Pacific region such as Overseas Property Professionals (OPP). These relationships allow us to republish respective articles/blogs and share other resources.

The Overseas Property Professional (OPP) magazine is the only monthly print publication dedicated to companies and individuals working in the overseas property industry, so addresses the issues that are most important to international agents or developers.

The below article is republished with permission from Geoff Hadwick, Editor of Overseas Property Professionals Asia. Read more in the full version of the June issue.

Where are the Chinese buying right now?

America’s National Association of Realtors recently reported that investors from China are the most likely overseas buyers for US homes valued at $1 million and more.

For instance, Joyce Rey, executive director of US agents Coldwell Banker Previews International, says US upmarket homes are “growing in prominence as the destination of choice” for Chinese real estate investment, following close on the heels of other popular markets such as Singapore, London and Vancouver.

“Low interest rates and good price values after the financial crisis are offering Chinese investors with an attractive return,” Rey says.

Colliers International is seeing the same phenomenon in Canada’s Vancouver-West and Richmond region.

“Due to China’s continuous tightening real estate policies, we are expecting many more mainland investors to buy properties overseas in the future,” says Colliers.

The growth potential for property prices in Vancouver is expected to hit 20% to 40% in the following 10 to 30 years.

Similarly, figures from Savills show that buyers from Southeast Asia – mainly the Chinese mainland and Hong Kong – now account for 35% of all new development sales in London, making Chinese people the most active overseas buyers in the UK’s capital city.

According to Randall Hall, CEO of Savills China, the “recent tightening of (government) policy towards Chinese domestic property investments has led to an increased appetite for overseas real estate purchases.

And the strengthening of the yuan against major currencies in the past two years has also meant Chinese buyers could acquire foreign real estate assets at a bargain.”

Australia is popular too with Chinese overseas property buyers splashing out approximately Aus $71.5 million during the 2009/10 financial year, a rise of 72% on the previous 12 months of Chinese inward investment.

According to Colliers International “Chinese buyers spent Aus $30.8 million across 61 transactions in Brisbane last year, followed closely by Aus $29.3 million across 63 transactions on the Gold Coast. Colliers International Gold Coast research manager Lynda Campbell, who has been monitoring the transactions annually since 1990/91, says this is ‘”the largest spend recorded by China over the 20 years Colliers had been researching.”

Brinton Keath, Colliers International Gold Coast director of project marketing, also believes that Asian-based buyers are attracted by the affordability of tertiary education on offer.” Parents are buying apartments that their student children can live in whilst studying at an Australian University.

And, closer to home, Chinese buyers in the Singapore property market have grown significantly in number from last year, according to agents DTZ. “In the second half of last year, mainland Chinese buyers represented a record-breaking 20% of non-Singaporean buyers in the market,” says DTZ. This puts them on par with the Indonesians as the second largest group of non-Singaporean buyers in the city after the Malaysians, who top the polls with 21%.


Hope is not a strategy…

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The title of Rick Page’s bestselling book has been a mantra of mine for quite a while now. Although it’s an excellent read, the book actually focuses on his six ways to win a complex sale. My own interpretation is somewhat more profound.

I spend a great deal of my time talking with estate agents – some might think that’s not a particularly exciting occupation but the fact is that I find it absolutely fascinating. Sometimes frustrating but always interesting.

Most of the time, agents have a pretty rounded view on life in general and what’s going on in the wider economy but when you get onto the subject of the property market both in terms of what it’s doing (or not doing) right now and where it’s headed, the viewpoints become altogether more diverse.

The last week has been a case in point.  I have driven over 1500 miles seen a variety of single and multiple office businesses and two industry leaders who represent approximately 1000 estate agency offices between them.

Why did my ‘hope’ mantra come to mind?

Well, I spoke to one agent over the phone at the start of the week who really annoyed me.  “Mike, it can’t continue like this, the market simply has to get better.” We’re doing everything we can; all of the things that helped us get through the last recession. We’ll be alright in the end and I predict that everything will pick up again soon and next year will be the real start of the recovery” or words to that effect.

As I said, spending time chatting with estate agents can be frustrating!

After that low point, the week got progressively better:

On Wednesday, I met two absolutely superb agents, both much younger than me but each spoke with total pride, passion, enthusiasm and considerable knowledge as they shared their own exciting plans for the future… with an end game in mind.

There was not an ounce of ‘BS’ in anything that they said. They didn’t try and pretend that the market isn’t challenging but they spoke with calm assurance and confidence on how they were going to manage it. How they were identifying outstanding people to come and work with them and how they intended to help develop these people into top producers.

I’m coming up to my thirtieth year in our wonderful profession and I could have listened to these guys for hours. Hope…they filled me with it!

The two industry leaders that I spent some time with are amongst the most highly regarded and respected that I have the pleasure to know. We shared our views on the market and I could sense that they were experiencing much the same diversity of views as myself.

They each work with agents who are not just surviving but are thriving in the current environment. They both deliver considerable value to their networks but also endure mild exasperation when their agents fail to embrace those opportunities preferring instead to do the same old things, and then moaning that life is so tough and that nobody is trying to help them.

To polish the week off perfectly, I spent a day with a man who is on a mission! Someone with energy and vision and the capacity to think outside the box. I was totally enthralled by his strategy that was based upon collaboration, leverage of services and a win-win outcome. I have no doubt that this is a strategy that will become a reality.

And finally…. what about a thought for those who have the hope but not the strategy? Well, if they really are stuck in the past then how about a quotation that dates back about fifty years:

Neither a wise man nor a brave man lies down on the tracks of history to wait for the train of the future to run over him.  ~Dwight D. Eisenhower