Posts Tagged ‘Gino Blefari’

Thursday’s Thoughts: A New Strategy For An Old Favorite

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While I was at the Real Trends Gathering of Eagles in Dallas, Texas a few weeks ago, not only did I get a chance to meet Roger Staubach but I also had the pleasure of meeting Paul DePoesta, currently the Vice President of Player Development and Scouting for the New York Mets.  Now you may know his story better through the name Peter Brand which was the name used in Michael Lewis’ book,  Moneyball, and the movie, to describe DePoesta’s influence on the quintessential American sport.  Paul DePoesta is the statistician and baseball executive who was the foundation of both projects.  They both document how major league baseball was changed forever through the careful measurement of performance.  He used sabermetrics (the mathematical and statistical analysis of baseball records) to strategically recruit players and associate a true value with them.

DePodesta, who graduated from Harvard with a degree in economics, had no traditional baseball background.  His first baseball job was the van driver for The Cleveland Indians in 1996 (the Minor League Indians, not the Major – and no, I’m not kidding).  He spent three seasons there moving up to an advance scout for two years and, in his final month with the club, he was appointed to Special Assistant to General Manager John Hart.

In 1999, he joined the Oakland Athletics organization as an Assistant to General Manager Billy Beane.  Here is where the game started to change. The A’s were not doing very well and the leadership team was ready to try something different. They started thinking in terms of “If we weren’t already doing it this way, is this the way we should start?  After much thought, they basically ended up taking everything they thought they new about the game and threw it out the window.

They created a completely new metrics to recruit players that would make them a winning team.

Items that were important in this new system included:

  1. Each player brings something to the table.  They each have diverse skills on and off the field
  2. Consistency across the board in all parts of the organization
  3. Develop players to play the way we want them to play
  4. Believe in the new system and have conviction in the process
  5. Be relentless in asking the naive question.  Make no assumptions
  6. Continue to stress test the process even through successes
  7. And most importantly – Be open-minded

They looked outside of baseball to see how other businesses/organizations dealt with processes.  They promised to be honest with their outcomes and reviewed them whether they were good or bad.  They got their arms around the inefficiencies and uncertainties and did what they could to manage them.  They stopped relying so heavily on luck and intuition and instead looked at actual facts, and statistics. They changed the way the game works and helped the Athletics to become a stronger team.

If you have yet to see the movie or read the book, I highly recommend it. While the character of Peter Brand is not exactly Paul DePodesta, you definitely get a sense of what an amazing person he is.  See the pictures below and you will see Paul is no Jonah Hill.


Thursday’s Thoughts on Leadership: NFL Great’s Secret Play

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Last week, my travels took me to Dallas, Texas for the Real Trends Gathering of Eagles.  There, I was lucky enough to rub elbows with Roger Staubach, the originator of the “Hail Mary Pass,” legendary Hall of Famer, former Dallas Cowboy quarterback, Navy veteran and Heisman Trophy winner.  With a list of accomplishments like that, it’s hard to believe that in addition to being an incredibly successful football player, Roger Staubach is also an amazing businessman.


The important thing to note about Roger is he joined the Dallas Cowboys as a 27-year-old rookie in 1969, after finishing his required service in the Navy, including a tour of duty in Vietnam, and didn’t get the regular quarterback job until his third season.  During his nine seasons as the regular quarterback, Dallas played in six NFC championship games, winning four of them, and also scored victories in Super Bowls VI and XII, quite an amazing feat.  Staubach was known for his ability to think quickly and scramble out of trouble.  This and his motivation to excel at a sport he loved so much, is truly what makes him a great man.

It’s no surprise that these attributes carried over to his life after football.  He was able to start a very successful commercial real estate business, The Staubach Company, in 1977.  The philosophy of the company is definitely something noteworthy:

“Operating Principles: We will adopt the objectives of our clients, the users of space, and dedicate ourselves to the achievement of their goals.  We strive to understand our clients’ long-term operational objectives and to orient our work to achieve these objectives, rather than simply fulfill a short-term real estate need. … If at any time our clients are not completely satisfied with the services we have provided, they have the unilateral right to adjust our fee.”

To the Staubach Company, their clients were not just people they did business with for the short time they needed real estate services.  These clients were with them for life.  The employees developed long-term relationships with them and catered their services to accommodate the client.  No cookie cutter plans here; just true customized customer service.  They recognized that each person’s needs are different.  With this philosophy they were able to accomplish their goal of satisfying their customers every request.

Quite an amazing concept if you ask me and one every person should definitely take into consideration.


Thursday’s Thoughts: The Ritz Carlton Service Values

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Last week I attended the Realty Alliance: Managers Executive Programs in Atlanta Georgia.  There I had the pleasure of attending a meeting lead by Horst Schulze, past President and COO of Ritz-Carlton.  As I’m sure you know, Ritz-Carlton is known across the globe for their impeccable service and Schulze was the man who started it all.  Service was so important to him that when the first 30+ hotels opened, Schulze trained everyone from the dishwasher to each and every house keeper.  He instilled the following 12 Service Values in each of them which are still guidelines to today’s Ritz-Carlton employees.

Service Values

I am proud to be Ritz-Carlton

  1. I build strong relationships and create Ritz-Carlton guests for life.
  2. I am always responsive to the expressed and unexpressed wishes and needs of our guests.
  3. I am empowered to create unique, memorable and personal experiences for our guests.
  4. I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
  5. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
  6. I own and immediately resolve guest problems.
  7. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
  8. I have the opportunity to continuously learn and grow.
  9. I am involved in the planning of the work that affects me.
  10. I am proud of my professional appearance, language, and behavior.
  11. I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.
  12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

Much of the Ritz-Carlton’s success has come from these service values and the consistency of instilling them into each and every employee.  Keep these in mind as you go about your everyday business. They can certainly be applied to your interactions with customers, other agents, and vendors.


Thursday’s Thoughts on Leadership: The Success of the Outlier

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This week I just had to talk about this extremely stimulating and intriguing book that I read a couple years ago: Outliers, by Malcom Gladwell.  You may remember him from his other works such as Tipping Point and Blink.

First off, a definition:  What is an Outlier?  The Encarta Dictionary states that an “Outlier is a separate part of a system, organization, or body that is at some distance from the main part.”  In this case it refers to someone who, for one reason or another, are so accomplished and so extraordinary and so outside of ordinary experience that they are puzzling to the rest of us.  This is the topic of Malcom Gladwell’s Outliers.

In the book, he dives into a successful person’s background: where they are from, their culture, their family, their generation, and the experiences. He looks at the surroundings that influenced them to become the way they are today.  Other analysis of success you might read are about the character and personality of the person, this book goes beyond that and into the neighborhood of a person’s childhood, the resources that they had growing up, their parent’s upbringing; anything that could attribute to their success. “For example, one of the chapters looks at the fact that a surprising number of the most powerful and successful corporate lawyers in New York City have almost the exact same biography: they are Jewish men, born in the Bronx or Brooklyn in the mid-1930’s to immigrant parents who worked in the garment industry. Now, you can call that a coincidence. Or you can ask—as I do—what is about being Jewish and being part of the generation born in the Depression and having parents who worked in the garment business that might have something to do with turning someone into a really, really successful lawyer? And the answer is that you can learn a huge amount about why someone reaches the top of that profession by asking those questions” (gladwell.com).

This view really forces you to look at the world a little differently, focusing on the opportunities a person has to make them achieve greatness.  It makes the statement “it takes a village” so much more truthful.

More about the book: Gladwell.com


Thursday’s Thoughts on Leadership: The Go Giver

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Larry Kendall and me at the Ninja Instillation

Last week I spent 4 days receiving ninja selling training at The Ninja Instillation in Fort Collins.  There, I had the privilege to meet and train with Larry Kendall, a great businessman and one of the founders of the program.  He recommended a great book that I thought you all might enjoy as well; The Go Giver by Bob Burg and John David Mann.

The book tells the story of Joe, an ambitious man who yearns to be successful.  He feels the need to work harder and faster to accomplish his goals, but seems to be lacking success.  When he is given the chance of a big sale at the end of a bad quarter, the last thing he wants to do is mess it up.  He inquires for advice from a legendary consultant, Pindar who introduces him to a series of successful “go-givers,” a restaurateur, a CEO, a financial adviser, a real estate broker and “The Connector,” who brings them all together.  These great go-givers, share with Joe the Five Laws of Stratospheric Success and teach him how to open himself up to the power of giving.  This view change helps Joe to start focusing on giving rather than getting which in turn adds value to each sale and his life.  This change of focus to the customer’s needs and feelings is truly a great piece of advice for any businessman.  To help you incorporate this into your life practices, here are the Five Laws of Stratospheric Success:

  1. The Law of Value: Your true worth is determined by how much more you give in value than you take in payment
  2. The Law of Compensation: Your income is determined by how many people you serve and how well you serve them.
  3. The Lay of Influence: Your influence is determined by how abundantly you place other people’s interests first.
  4. The Law of Authenticity: The most valuable gift you have to offer is yourself.
  5. The Law of Receptivity: The key to effective giving is to stay open to receiving.

If you’re interested in checking this book out, you can find it on Amazon.com, Barnes and Noble, or download it from iTunes.


Thursday’s Thoughts: Leaders are Readers

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Since I received so many great comments on last week’s blog on Physics of the Future: How Science will Change Daily Life by 2100, I thought I’d share another book I recently re-listened to; The Four Agreements by Don Miguel Ruiz.

Don Miguel was born into a family of healers and raised in rural Mexico by a curandera (healer) mother and a nagual (shaman) grandfather.  Although the family anticipated Miguel embracing their centuries-old legacy of healing and teaching, and carry forward the esoteric Toltec knowledge, he chose to attend medical school and become a doctor instead.

In the early 1970’s he had a near-death experience that changed his life.  Late one night, he awoke suddenly, having fallen asleep at the wheel of his car. At that instant the car careened into a wall of concrete.  Don Miguel remembers that he was not in his physical body as he pulled his two friends to safety.

Stunned by the experience he began an intensive practice of self-inquiry.  He devoted himself to the mastery of the ancient ancestral wisdom, studying earnestly with his mother, and completing an apprenticeship with a powerful shaman in the Mexican desert.  His grandfather, who had since passed on, continued to teach him in dreams.

In the tradition of the Toltec, a nagual guides an individual to personal freedom.  Don Miguel Ruiz is a nagual from the Eagle Knight lineage, and is dedicated to sharing his knowledge of the teachings of the ancient Toltec.

In the theme of Leaders are Readers, I think the inspiring message in this book on wisdom provides a great outline on how to transform your life into an experience of freedom.    The book itself goes into much more depth about each of the Four Agreements but here is a brief overview:

The Four Argeements:

  1. Be Impeccable with your word – Speak with integrity.  Say only what you mean. Avoid using the word to speak against yourself or to gossip about others.  Use the power of your word in the direction of truth and love.
  2. Don’t take anything personally – Nothing others do is because of you.  What others say and do is a projection of their own reality, their own dream.  When you are immune to the opinions and actions of others, you won’t be the victim of needless suffering.
  3. Don’t make assumptions – Find the courage to ask questions and to express what you really want.  Communicate with others as clearly as you can to avoid misunderstandings, sadness, and drama.  With just this one agreement, you can completely transform your life.
  4. Always do your best – Your best is going to change from moment to moment; it will be different when you are healthy as opposed to sick.  Under any circumstance, simply do your best, and you will avoid self-judgment, self-abuse, and regret.

If you’re interested in checking this book out, you can find it on Amazon.com, Barnes and Noble, or download it from iTunes.


Thursday Thoughts on Leadership: Physics of the Future

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I had the pleasure of meeting Michio Kaku during the recent Leading Real Estate Companies of the World Conference in Florida a few weeks ago.  In Liu of Thursday Thoughts on Leadership, I thought I’d share his book which I’m currently listening to: Physics of the Future:  How Science will Ch ange Daily Life by 2100.

First off, a little bit about the author.  Dr. Michio Kaku is a theoretical physicist, best-selling author, and popularizer of science. He’s the co-founder of string field theory (a branch of string theory), and continues Einstein’s search to unite the four fundamental forces of nature into one unified theory.  In addition to appearing on multiple television shows including Discovery, BBC, ABC, and CNN, he has also written for popular science publications, been featured in documentaries like Me & Isaac Newton, and hosted many of his own including BBC’s recent series on Time.  He is the author of several Ph.D. level textbooks and has had over 70 articles published in physics journals.

The book outlines a vision of the coming century based on Kaku’s interviews with 300 of the world’s top scientists who are already inventing the future in their labs.  The outcome of these interviews is an amazingly accurate depiction of the revolutionary developments taking place in medicine, computers, artificial intelligence, nanotechnology, energy production, and astronautics.  From mind controlled computers to DNA sensors, Physics of the Future lays out an exciting journey though the next 100 years of stunning scientific development.

If you’re interested in checking this book out, you can find it on Amazon.com, Barnes and Noble, or download it from iTunes.


Thoughts on Leadership: Making a Deeper Connection

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One aspect that sets leaders apart is their ability to make deep connections with other people.  This bond creates a sense of trust and loyalty between parties.  “This process of making deeper connections with people [has] a profound payoff.”

‘To get the most out of people, you need to see them on more than a surface level.  You really have to get to know what makes them tick.  When you do that you’re a little bit more human, and you create a system that‘s more trustworthy.  Learning about their interests and passions made a huge difference in getting them connected to what we were trying to accomplish.  It allowed me and it allowed others an opportunity to figure out how to motivate these people in order to do something that was absolutely extraordinary” (10-11, The Leadership Challenge, Kouzes and Posner).

To help you with this somewhat challenging task, here are 18 great innerview questions to get a deeper connection with those you lead wether it be an employee or a customer you are leading to make a sale.  I first learned these at a Dale Carnegie class and have found them quite helpful in getting to know people.

  1. What do you do?
  2. How did you get started?
  3. Where are you originally from?
  4. What else do you do besides work?
  5. What’s your current family situation?
  6. What was your family situation growing up?
  7. What kind of memories do you have about childhood?
  8. What’s one memory that stands out?
  9. Were you active in school?
  10. Who from your childhood had the biggest impact on you?
  11. What did that person teach you?
  12. As you look at your life like a radarscope, there will be ups and downs.  What’s one of the highest highs?
  13. What does that tell you about yourself?
  14. What’s one of the lows?
  15. What got you through?
  16. If a young person asked you for advice on how to live your life, what would you tell them?
  17. What does the future hold for you?
  18. When your life is over, how do you want to be remembered?

These questions can also make for a great team building exercise.  Divide your team into pairs.  Give each pair a list of the questions and allow them 30 minutes.  The first person will ask all the questions and the second person will answer and then they will switch with the second person asking and the first person answering.  When the 30 minutes are up, bring the group back together.  Have each pair stand up, introduce themselves to the group and answer the following 2 questions.

  1. What’s one thing I learned about my partner that I didn’t know before?
  2. What did I learn about my partner that makes me appreciate or respect them even more than before innerviewing them?

Not only will your group learn a little more about each other, but creating this deeper connection amongst the group makes for a stronger team.


Thoughts on Leadership: What would Steve do?

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A few weeks ago Time Magazine featured an article by Rana Foroohar about Steve Jobs and his lessons in leadership.  Usually, in American business, leadership is defined by the bean counters focused on running a super efficient business. Jobs, on the other hand, put engineers above all in the corporate hierarchy.  He focused on the products, not the profits, for motivation.

I found the whole article of interest and thought I’d share it with you here, today:

Technology has been a consistent bright spot in the U.S. economy over the past few years, and no company has epitomized that better than Apple.  Perhaps that’s why business schools and leaderships coaches have been talking in recent months about what management lessons should be taken from Walter Isaacson’s biography of Steve Jobs, which provided an anthropological look at the habits of the most famous CEO since GE’s “Neutron Jack” Welch.  In it, Jobs is revealed as both an autocratic bully and a business genius who executed the most successful corporate turnaround so far this century.

Perhaps the book should be required reading for future MBAs, since the management arts associated with Jobs’ story aren’t what you might think. “Business schools often ask me what Steve Jobs teaches us about leadership,” says Isaacson.  “It’s not that he parked in the handicapped spot or that he was nasty to people.  It’s that he took total responsibility for his products from end to end, that he put products above return on investment and that he wasn’t a slave to focus groups.”

Those are lessons that American business, which has for decades focused more on the bottom line than on real innovation, should heed.  While there are plenty of people in Silicon Valley who envy Jobs’ cult of personality, experts like Mike Useem, head of the leadership center at Wharton, say he probably succeeded in spite of it: “Jobs built a good team, but he would have gotten even better people if he’d been less tough on them.”  Yes, research shows there are plenty of narcissists in the corner office, but it also finds they tend to be bad managers.  In fact, to the extent they succeed, it’s usually because of other qualities, like long-term vision and relentless execution.

Jobs had both, but more important, he had the entrepreneurial impulse to put engineers above bean counters in the corporate hierarchy. As Jobs told Isaacson, “My passion has been to build an enduring company where people were motivated to make great products.  Everything else was secondary.  Sure, it was great to make a profit, because that was what allowed you to make great products.  But the products, not the profits, were the motivation.  It’s a subtle difference, but it ends up meaning everything.  The people you hire, who get’s promoted, what you discuss in meetings.”

Focusing on product meant taking the long view – another key Jobs leadership lesson.  After the dotcom bubble burst in 2000, most of Silicon Valley stopped spending.  Apple, meanwhile, started ramping up research and development, hoping to invent a lot of innovative new products that would put it ahead of competitors after the downturn.

It worked.  Out of the recession came the iPod, the iTunes store, Apple stores and even a new operating system, OS X.  “Steve spent a lot of time stressing to me how the seeds planted during that downturn, sometimes over the skepticism of his board and investors, grew into the products that turned Apple into the world’s most valuable company,” says Isaacson.  Jobs didn’t worry, he says, about explaining to the Street “why building a bunch of glass shrines with only 12 products in them was a good return on investment.”  He probably also would have shrugged off questions about the company’s business practices in China, as he had in the past.

The truth is that investing during a downturn is almost always good business.  Samsung trumped Sony in the 1990s by investing more in R&D; China’s solar industry has leaped ahead of competitors by piling on investment since the financial crisis.  In the U.S., there is still $2 trillion worth of cash sitting on corporate balance sheets.  And there are too few CEOs willing to make the same kind of bold investment choices Jobs did.

That’s the dilemma facing business schools today.  Jobs stands out as an exceptional leader not so much because of his in-your-face style but because American business has come to be dominated by bean counters seeking hyper-efficiency rather than by innovators focused on real growth.  And that, more than anything else, is why schools like Harvard, Wharton and Stanford are distilling what Jobs had to teach business.  “We’ve largely tapped out efficiency gains in corporate America,” says Nitin Nohria, dean of Harvard Business School, which is shifting its curriculum to focus more on Apple-like product-driven innovation and less on financial engineering. “We need business leaders who can help answer the big questions of the day – how technology can help us create jobs and what role business should play in society.”  While the Apple founder probably wouldn’t have had much to say about the latter, it’s hard to think of a better poster child for the former.


Thursday Thoughts: Great by Choice: Epilogue

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“One should…be able to see that things are hopeless and yet be determined to make them otherwise.”
- F. Scott Fitzgerald

This week we come to the end of Great by Choice.  I hope you were able to find a little insight into some of the most successful companies in the world and apply it to the everyday challenges you might come across.

What can we conclude after finishing this book?

Success is not always about how innovative you are, or about taking risks, it’s about being empirical (basing decisions on observation and experiment) and disciplined.  Relying on evidence over your gut instincts and preferring consistent gains to blow-out winnings.

It’s about looking at the basics, keeping a steady pace, staying true to your original plan and being methodical with changes or adjustments. Thinking through decisions instead of instantly jumping into action.  Being prepared for every possible scenario that might come your way and sticking to the plan when that scenario arises.

It’s about creating the Level 5 Ambition through fanatic discipline, empirical creativity, and productive paranoia. “The greatest leaders we’ve studied throughout all our research cared as much about values as victory, as much about purpose as profit. As much about being useful as being successful. Their drive and stamina are ultimately internal, rising from somewhere deep inside.”

Let’s face it, in a forever changing market, uncertainty and chaos are constantly around the corner.

How do you plan to conquer it?  Will you be Great by Choice?