“Most men die of their remedies, and not of their illness.” – Moliere
This week were coming back to Great by Choice with a look into Chapter 6, SMaC.
We’re going back to the beginning, creating the foundation on which to build your business. Start with a basic set of guidelines to create a recipe of success for the business. These should include both “Do” statements and “Do Not” statements. These are not strategy or culture based, core values of the company, purpose or tactics, these are SMaC(Specific, Methodical and Consistent). SMaC is the operating code for turning strategy concepts into reality. In all 10X cases, their original SMaC recipe has lasted many years; amazingly enough, a number of these companies have not changed any parts of their recipe since the start of the business. The key to putting together a solid SMaC recipe is organizing practices that can last for decades and apply across a wide range of circumstances. General but not too general, specific but not too specific.
Here is Southwest Airlines SMaC recipe created by CEO, Howard Putnam in 1979. Keep in mind it is a verbatim reproduction excluding one abbreviation that couldn’t be deciphered.
- Remain a short-haul carrier, under two hour segments.
- Utilize the 737 as our primary aircraft for ten to twelve years.
- Continued high aircraft utilization and quick turns, ten minutes in most cases.
- The passenger is our #1 product. Do not carry air freight or mail, only small packages which have high profitability and low handling costs.
- Continued low fare and high frequency of service.
- Stay out of food services.
- No interlining…costs in ticketing, tariffs and computers and our unique airports do not lend themselves to interlining.
- Retain Texas as our #1 priority and only go interstate if high-density short-haul markets are available to us.
- Keep the family and people feeling in our service and a fun atmosphere aloft. We’re proud of our employees.
- Keep it simple. Continue cash-register tickets, ten-minute cancellation of reservations at the gate in order to clear standbys, simplified computer system, free drinks in Executive service, free coffee and donuts in the boarding area, no seat selection on board, tape-recorded passenger manifest, bring airplanes and crew home to Dallas each night, only one domicile and maintenance facility.
These points have helped Southwest to stay on track. They create a specific framework for decisions and actions. Anyone in the company could be faced with a decision and have the resource to give an accurate answer based on their SMaC recipe.
Of course, the occasional scenario arises that forces a company to amend the SMaC recipe, but creating a solid recipe and sticking to it as much as possible is what has made the 10Xer successful. They were disciplined in staying true to their original foundation and when change was necessary, they thought through every possible scenario within their recipe and then weighed out all the options before moving forward cautiously with the amendment. “Change is not the most difficult part. Far more difficult than implementing change is figuring out what works, understanding why it works, grasping when to change and knowing when not to.”
What is your SMaC recipe and does it need amending?



