Posts Tagged ‘Gino Blefari’

Thursday’s Thoughts on Leadership: SMaC

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“Most men die of their remedies, and not of their illness.” – Moliere

This week were coming back to Great by Choice with a look into Chapter 6, SMaC.

We’re going back to the beginning, creating the foundation on which to build your business. Start with a basic set of guidelines to create a recipe of success for the business.  These should include both “Do” statements and “Do Not” statements.  These are not strategy or culture based, core values of the company, purpose or tactics, these are SMaC(Specific, Methodical and Consistent). SMaC is the operating code for turning strategy concepts into reality. In all 10X cases, their original SMaC recipe has lasted many years; amazingly enough, a number of these companies have not changed any parts of their recipe since the start of the business.  The key to putting together a solid SMaC recipe is organizing practices that can last for decades and apply across a wide range of circumstances.  General but not too general, specific but not too specific.

Here is Southwest Airlines SMaC recipe created by CEO, Howard Putnam in 1979.  Keep in mind it is a verbatim reproduction excluding one abbreviation that couldn’t be deciphered.

  1. Remain a short-haul carrier, under two hour segments.
  2. Utilize the 737 as our primary aircraft for ten to twelve years.
  3. Continued high aircraft utilization and quick turns, ten minutes in most cases.
  4. The passenger is our #1 product.  Do not carry air freight or mail, only small packages which have high profitability and low handling costs.
  5. Continued low fare and high frequency of service.
  6. Stay out of food services.
  7. No interlining…costs in ticketing, tariffs and computers and our unique airports do not lend themselves to interlining.
  8. Retain Texas as our #1 priority and only go interstate if high-density short-haul markets are available to us.
  9. Keep the family and people feeling in our service and a fun atmosphere aloft.  We’re proud of our employees.
  10. Keep it simple.  Continue cash-register tickets, ten-minute cancellation of reservations at the gate in order to clear standbys, simplified computer system, free drinks in Executive service, free coffee and donuts in the boarding area, no seat selection on board, tape-recorded passenger manifest, bring airplanes and crew home to Dallas each night, only one domicile and maintenance facility.

These points have helped Southwest to stay on track.  They create a specific framework for decisions and actions.  Anyone in the company could be faced with a decision and have the resource to give an accurate answer based on their SMaC recipe.

Of course, the occasional scenario arises that forces a company to amend the SMaC recipe, but creating a solid recipe and sticking to it as much as possible is what has made the 10Xer successful.  They were disciplined in staying true to their original foundation and when change was necessary, they thought through every possible scenario within their recipe and then weighed out all the options before moving forward cautiously with the amendment. “Change is not the most difficult part.  Far more difficult than implementing change is figuring out what works, understanding why it works, grasping when to change and knowing when not to.”

What is your SMaC recipe and does it need amending?


Thursday Thoughts on Leadership: Alain Pinel on Leadership

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After our recent Powertalk with the President feature Alain Pinel (see link below), I thought it’d be nice to switch things up a bit this week and discuss some of the leadership philosophies within our company.  Who better to highlight than a man whose 30 years in the real estate business have made him a leader with a solid track record.  Alain has an immense amount of experience building businesses in the real estate industry.  To accomplish what he has, he needed more than just experience; he had to be – and is, I might add – a great leader.

Here are some of the great leadership guidelines he follows to be successful every day:

  1. Dare to be different. Followers are legion; leaders are rare.  You need to distinguish yourself from others in your vision, your style and your message to have a chance to inspire people to follow your lead.  When you can convince not just a few but all those concerned, you have won.
  2. Don’t confuse leadership with management. We can only manage one person at a time and even then, we really manage activities, how to’s or numbers more than the person.  Leadership applies to groups of people who, together, deliberately choose to follow their leader.
  3. Be fair and considerate. You need to inspire trust and respect, two necessary leadership ingredients which you cannot win if your management style is divisive or discriminatory in any way.  Again, leadership is not for a few, it’s for all.
  4. Be consistent and sincere. You can change tactics and tweak strategy but you cannot easily – or should not- change your vision.  When you take that chance, you transform believers into skeptics and out goes your leadership.
  5. Be inspirational. Motivation comes and goes; inspiration lasts.  It is the engine that builds faith, transcends people and reshapes the world.  It makes believers and breeds commitment and mobilization.
  6. Challenge people. Leadership must be demanding or the leadership goes away progressively.  People do not respect and follow leaders who are not holding them accountable for what they do and coaching them to be better at what they do.
  7. Know your stuff. It is possible to fake knowledge for a while and train people to do what we cannot do ourselves, but watch out when people call our bluff.  Inspiration too may run short of steam when our industry knowledge is weak.
  8. Praise for a living. Never miss an opportunity to congratulate people for an achievement no matter how small.  When you do, those people develop a sense of pride and loyalty which often drives them to perform at a higher level just as a way to thank you for your attention.
  9. Focus on the strengths. Don’t waste much time trying to get a person to be good at what they hate doing.  It is smarter leadership to get a person to be better at what they are already good at.  It’s a win-win formula.
  10. Don’t forget to smile. It is contagious.  A happy environment is conducive to a productive environment.  It breeds happiness and confidence which further solidifies the desire to associate with you as a leader.  Nobody wants to bond with a sad face.

Thanks, Alain, for your contribution.

Check out more about Alain in our most recent Powertalk with the President where he goes in-depth about his past experiences and his view on the future of our business.


Thoughts on Leadership: Leading Above the Death Line

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“As soon as there is life there is danger.” – Ralph Waldo Emerson

Chapter 5 of Great by Choice by Jim Collins explores three key dimensions of productive paranoia:

  1. Build cash reserves and buffers to prepare for unexpected events and bad luck before they happen.
  2. Bound risk – Death Line risk, asymmetric risk, and uncontrollable risk – and manage time-based risk.
  3. Zoom out, then zoom in, remaining hypervigilant to sense changing conditions and respond effectively.

Today, I’ll be breaking down these three dimensions as they are extremely important in being successful when your path to success changes unexpectedly.  This chapter is particularly interesting when thinking about the real estate industry over the last few years.  In 2005, there were roughly 80,000 real estate companies and by 2009 that number had dwindled down to about 43,000, a loss of 47%.  Many real estate companies just didn’t have the cash reserve to survive.

Build cash reserves and buffers to prepare for unexpected events and bad luck before they happen.

10Xer’s know that they can’t always predict future events, therefore they over prepare for every potential scenario that could occur.  This way, if something does come up, they’re ready for it.  Determining your plan of action ahead of time – and sticking to that plan – is really what makes all the difference when you are in the situation.  It is the difference between pulling ahead, falling behind or dying when the storm hits.

When it comes to managing risk, 10x cases are extremely prudent paying special attention to three categories of risk:

  1. Death Line risk (which can kill or severely damage the enterprise)
  2. Asymmetric risk (in which the downside dwarfs the upside)
  3. Uncontrollable risk (which cannot be controlled or managed)

Zoom out, then zoom in

Before making a move when changes occur in their environment, 10Xer’s continue to execute but adjust accordingly to those changes instead of freaking out, or feeling like they have to continue with their original plan.  They do this calmly and methodically taking as much care in the new plan as they had in the original.  When there is a potential for danger, they zoom out to assess the situation appropriately, considering how quickly it might affect their motion.  Only after that will they zoom back in to refocus in executing their objectives.

Through all of this, it is important to be disciplined with your decisions and your actions.  Your contingency plan is no good if you don’t stick to it.  Asking yourself every possible question before environmental changes happen will keep you prepared for those changes.  Weigh the risks appropriately and be prepared to adjust your original plan calmly and efficiently.


Thoughts on Leadership: Apple’s Rebirth: Bullets, Cannonballs, and Disciplined Creativity

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This week I wanted to continue discussing Chapter 4 from the book Great by Choice by Jim Collins.

At the end of the chapter, there is a great success story depicted of how one business used the bullets than cannonballs method to become one of the most influential institutions of our time; Apple.

Last year I had the chance to read two books about Steve Jobs (iLeadership by Jay Elliot and Steve Jobs by Walter Isaacson) both of which depict his leadership style and the innovation that turned Apple from a once disappearing company to greatness.  While all three of these books state that Jobs was inventive and he was, Great by Choice has a slightly different angle as to how he was inventive.

With each major step in Apple’s history, Jobs planned, planned, and planned again (bullet, bullet, bullet) until the project was up to his standards.  He was extremely keen on making things perfect prior to their release.

In fact, when he came back to Apple in 1997, “What did Jobs do to get Apple back on track? Not the iPod, not iTunes, not the iPhone, not the iPad.  First, he increased discipline.

That’s right discipline, for without discipline there’d be no chance to do creative work.

He brought in Tim Cook, a world-class supply-chain expert, and together Jobs and Cook formed a perfect yin-yang team of creativity and discipline.  They cut perks, stopped funding the corporate sabbatical program, improved operating efficiency, lowered overall cost structure, and got people focused on the intense ‘work all day and all of the night’ ethos that’s characterized Apple in its early years.  Overhead costs fell.  The cash-to-current-liabilities ratio doubled, and then tripled.  Long-term debt shrunk by two-thirds and the ratio of total liabilities to shareholders’ equity dropped by more than half from 1998 to 1999.  Now, you might be thinking, ‘Well, all that financial improvement naturally follows breakthrough innovation.’ But in fact, Apple did all of this before the iPod, iTunes, or the iPhone.

Anything that didn’t help the company get back to creating great products that people loved would be tossed, cut, slashed, and ruthlessly eliminated.”

It wasn’t until after this restructuring of the company that he started working on the products.  The first one he tackled was the personal computer.  Yes, Apple had a computer to sell, but Jobs took a step back and reinvented it.  Then he let his creativity fly.  He watched carefully to the needs of his customers and worked to fill the voids.

The MP3 player was becoming extremely popular when Jobs decided to come out with his own version for Mac users filling their void for on-the-go music.  The iPod became an extension of the Mac.  It was not necessarily a new idea, just an idea reinvented.  The same goes for iTunes.  Issues with pirated music were becoming an issue and so Jobs created a safe place for iPod users to find and buy their music.  Each of these steps, were just that, steps.  The big game changer was when both the iPod and iTunes became available to the public.

“The iPod story illustrates a crucial point: a big, successful venture can look in retrospect like a single-step creative breakthrough when, in fact, it came about as a multistep iterative process based more upon empirical validation than visionary genius.  The marriage of fanatic discipline and empirical creativity better explains Apple’s revival than breakthrough innovation per se.”

Reference: Great by Choice by Jim Collins


Don’t Jump the Gun

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“You may not find what you were looking for, but you find something else equally important.” – Robert Noyce

Last week we discussed the overview of Chapter 3 from the book Great by Choice.  This week I would like to move onto Chapter 4: Fire Bullets, Then Cannonballs.

Imagine yourself at sea with an enemy ship approaching.  You have two choices on how to attack; 1) Fire one giant cannonball in the general direction of the enemy ship and hope it hits (using up  all of your gunpowder in the process) , or 2) fire a few bullets to align your target first, and then follow up with a cannonball for a perfect shot.   Although the first option may seem enticing, the second allows you to adjust accordingly for a more accurate and successful blast.

Before Amgen made their success in Erythropoietin (EPO), they fired lots of bullets (an empirical test aimed at learning what works and that meets three criteria: low cost, low risk, and low distraction) to figure out what would work.  Once they saw some promise in EPO, they added more gunpowder (more specific testing) and eventually shot a cannonball to execute it.   EPO became the first super-blockbuster bioengineered product in history.  If Amgen had not tested multiple avenues prior to launching, they would not be the name we know today.  Amgen could have easily fired a cannonball with the first idea they had resulting in time and money blown to pieces.

The challenge is not getting ahead of oneself.  Problems arise when companies start firing cannonballs to soon.  PSA launched a cannonball called “Fly-Drive-Sleep” which sounds like a great concept, and it could have been if PSA had fired a series of bullets in a few areas by buying one hotel and partnering with a local rental car company.  Instead, they bought and leased 25 hotels and bought a rental company.   The program went too big too fast generating losses for years to come.  The problem was there was no test; no way to work out the kinks and try other models.  PSA had one shot to win it all or lose it and they lost it.

Of course even 10Xers make mistakes firing cannonballs before they’re ready for it.  The difference is instead of trying to recover by firing another cannonball which can make things worse; they take it as a learning opportunity and start over, only firing another cannonball when it has been calibrated.  A calibrated cannonball has confirmation based on actual experience.  The other option would be an uncalibrated cannonball which would mean placing a big bet without empirical validation.

What is the point of all of this?  Well, no one can predict the future.  If we knew which bullets would stick, we would just execute those.  This is why firing multiple bullets is so important.  It gives more validation of an idea allowing us to move forward with a more educated and formulated concept ultimately resulting in more success.

I have experienced this process first hand through the development of our insurance partner, Cause Insurance, a full service, “cause driven” insurance brokerage firm with a philanthropic focus. They provide the best insurance at competitive pricing while giving up to 20% of their commissions earned to the charity of the clients’ choice.  Just think, if all 2,000 Intero agents were set up with Cause Insurance they would not only be likely  to save money and get better insurance coverage, they could potentially raise up to $200,000 for The Intero Foundation just this year and every year after that on renewal.  Of course, Cause Insurance couldn’t just pop up and be successful; they have fired many bullets, realigned, and shot again.  These bullets will continue to be shot until they are ready to shoot a calibrated cannonball with the firm evidence of success.

The following are the key points found at the end of Chapter 4 to help you better understand the effectiveness and importance of firing bullets, then cannonballs:

  • A “Fire bullet, then cannonballs” approach better explains the success of 10X companies than big-leap innovations and predictive genius.
  • A bullet is a low-cost, low-risk, and low-distraction test or experiment.  10Xers use bullets to empirically validate what will actually work.  Based on that empirical validation, they then concentrate their resources to fire a cannonball, enabling large returns from concentrated bets.
  • Our 10X cases fired a significant number of bullets that never hit anything.  They didn’t know ahead of time which bullets would hit or be successful.
  • 10Xers periodically made the mistake of firing an uncalibrated cannonball, but they tended to self-correct quickly.  The comparison cases were more likely to try to fix their mistakes by firing yet another uncalibrated cannonball, compounding their problems.
  • The idea is not to choose between bullets or cannonballs but to fire bullets first, then fire cannonballs.

Which of the following behaviors do you most need to increase?

  • Firing enough bullets
  • Resisting the temptation to fire uncalibrated cannonballs
  • Committing, by converting bullets into cannonballs once you have empirical validation

Reference: Great by Choice by Jim Collins


Thoughts on Leadership:10Xers

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Last week I introduced Chapter 1 from the book Great by Choice by Jim Collins. This week I would like to continue our discussion on this superb book and focus on Chapter 2: 10Xers, which explains how people become 10Xers.

We begin by taking a look at the story of Roald Amundsen and Robert Falcon Scott.

In October 1911, two teams of adventurers made their final preparations in their quest to be the first people in modern history to reach the South Pole. For one team, it would be a race to victory and a safe return home. For members of the second team, it would be a devastating defeat, reaching the Pole only to find the wind-whipped flags of their rivals planted 34 days earlier, followed by a race for their lives – a race that they lost in the end.

It was a near-perfect matched pair. There were two expedition leaders – Roald Amundsen, the winner, and Robert Falcon Scott, the loser – of similar ages and with comparable experience. Amundsen led the first successful journey through the Northwest Passage and joined the first expedition to spend the winter in Antarctica; Scott led a South Pole expedition in 1902, reaching 82 degrees South. Amundsen and Scott started their respective journeys for the Pole within days of each other, both facing an uncertain and unforgiving environment and no means of communication. One leader led his team to victory and safety. The other led his team to defeat and death.

What separated these two men? Why did one achieve spectacular success in such an extreme set of conditions, while the other failed even to survive? It’s a fascinating question and a vivid analogy for our overall topic. Here were two leaders, both on quests for extreme achievement in an extreme environment. And it turns out that the 10X business leaders in Collins’ research behaved very much like Amundsen and the comparison leaders behaved much more like Scott.

Amundsen and Scott achieved dramatically different outcomes not because they faced dramatically different circumstances. In the first 34 days of their respective expeditions, Amundsen and Scott had exactly the same ratio, 56 percent, of good days to bad days of weather. If they faced the same environment in the same year with the same goal, the causes of their respective success and failure simply cannot be the environment. They had divergent outcomes principally because they displayed very different behaviors.

This was also true for the leaders in Collins research study. Like Amundsen and Scott, their matched pairs were vulnerable to the same environments at the same time. Yet some leaders proved themselves to be 10Xers while leaders on the other side of the pair did not. “10Xers” (pronounced “ten-EX-ers”) is Collins term for the people who built the 10X companies. In the research he and his team did, they observed that the 10Xers shared a set of behavioral traits that distinguished them from the comparison leaders. In this chapter they introduce those traits, and in subsequent chapters they describe how their 10Xers led and built successful companies consistent with them.

So, how did the 10Xers distinguish themselves? First, 10Xers embrace a paradox of control and non-control. 10Xers then bring this idea to life by a triad of core behaviors: fanatic discipline, empirical creativity, and productive paranoia. Animating these three core behaviors is a central motivating force, Level 5 ambition. (See diagram below “10X Leadership.”) These behavioral traits, which they introduce in the remainder of chapter 2, correlate with achieving 10X results in chaotic and uncertain environments. Fanatic discipline keeps 10X enterprises on track, empirical creativity keeps them vibrant, productive paranoia keeps them alive, and Level 5 ambition provides inspired motivation.

The following are the key points found at the end of Chapter 2 to help you better understand the effectiveness and importance of 10Xers:

  • Clear-eyed and stoic, 10Xers accept, without complaint, that they face forces beyond their control, that they cannot accurately predict events, and that nothing is certain; yet they utterly reject the idea that luck, chaos, or any other external factor will determine whether they succeed or fail.
  • 10Xers display three core behaviors that, in combination, distinguish them from the leaders of the less successful comparison companies:
    ° Fanatic discipline: 10Xers display extreme consistency of action – consistency with values, goals, performance standards, and methods. They are utterly relentless, monomaniacal, unbending in their focus on their quests.
    ° Empirical creativity: When faced with uncertainty, 10Xers do not look primarily to other people, conventional wisdom, authority figures, or peers for direction; they look primarily to empirical evidence. They rely upon direct observation, practical experimentation, and direct engagement with tangible evidence. They make their bold, creative moves from a sound empirical base.
    ° Productive paranoia: 10Xers maintain hypervigilance, staying highly attuned to threats and changes in their environment, even when – especially when – all’s going well. They assume conditions will turn against them, at perhaps the worst possible moment. They channel their fear and worry into action, preparing, developing contingency plans, building buffers, and maintaining large margins of safety.
  • Underlying the three core 10Xer behaviors is a motivating force: passion and ambition for a cause or company larger than themselves. They have egos, but their egos are channeled into their companies and their purposes, not personal aggrandizement.

As you think about your career – indeed, your life – ask yourself one key question: Rank-order the core 10Xer behaviors – fanatical discipline, empirical creativity, and productive paranoid – from your strongest to weakest. What can you do to turn your weakest into your strongest?


Thoughts on Leadership: Thriving in Uncertainty

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“The best – perhaps even the only – way to predict the future is to create it.” – Peter Drucker

Last week I introduced the book GREAT BY CHOICE: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All by Jim Collins. I would like to share with you over the next several weeks Jim Collins’ insight on how the choices we make determine our success.

As I continued to work my way through the book for the second time, I realized more people can benefit from this valuable information. In this week’s message we will begin with Chapter 1: Thriving in Uncertainty.

In this chapter Collins outlines his research journey and shares some of the surprises he and his team encountered along the way.

He explains that some companies and leaders navigate in this type of world exceptionally well. They don’t merely react; they create. They don’t merely survive; they prevail. They don’t merely succeed; they thrive. They build great enterprises that can endure. He and his team did not believe that chaos, uncertainty, and instability are good; companies, leaders, organizations, and societies do not thrive on chaos. But they can thrive in chaos.

To get at the question of how, Collins and his team set out to find companies that started from a position of vulnerability, rose to become great companies with spectacular performance, and did so in unstable environments characterized by big forces, out of their control, fast moving, uncertain, and potentially harmful. They then compared these companies to a control group of companies that failed to become great in the same extreme environments, using the contrast between winners and also-rans to uncover the distinguishing factors that allow some to thrive in uncertainty.

They labeled their high-performing study cases with the name “10X” because they didn’t merely get by or just become successful. They truly thrived. Every 10X case beat its industry index by at least 10 times.

To grasp the essence of their study, consider one 10X case, Southwest Airlines. Just think of everything that slammed the airline industry from 1972 to 2002: Fuel shocks. Deregulation. Labor strife. Air-traffic-controller strikes. Crippling recessions. Interest-rate spikes. Hijackings. Bankruptcy after bankruptcy. And in 2001, the terrorist attacks of September 11. And yet if you’d invested $10,000 in Southwest Airlines on December 31, 1972 your $10,000 would have grown to nearly $12 million by the end of 2002, a return 63 times better than the general stock market. In fact, according to an analysis by Money Magazine, Southwest Airlines produced the #1 return to investors of all S&P 500 companies that were publicly traded in 1972 and held for a full 30 years to 2002. These are impressive results by any measure, but they’re astonishing when you take into account the roiling storms, destabilizing shocks, and chronic uncertainty of Southwest’s environment.

Why did Southwest overcome the odds? What did it do to master its own fate? And how did it accomplish its world-beating performance when other airlines did not? Specifically, why did Southwest become great in such an extreme environment while its direct comparison, Pacific Southwest Airlines (PSA), flailed and was rendered irrelevant, despite having the same business model in the same industry with the same opportunity to become great? This single contrast captures the essence of Collins research question.

Collins and his team have been asked by many of their students and readers, “How is this study different from their previous research into great companies, especially Built to Last and Good to Great?” The method is similar and the question of greatness is constant. But in this study, unlike any of the previous research, they selected cases not just on performance or stature but also on the extremity of the environment.

The team selected on performance plus environment for two reasons. First, they believe the future will remain unpredictable and the world unstable for the rest of our lives, and they wanted to understand the factors that distinguish great organizations, those that prevail against extreme odds, in such environments. Second, by looking at the best companies and their leaders in extreme environments, they gain insights that might otherwise remain hidden when studying leaders in more tranquil settings.

Studying leaders in an extreme environment is like conducting a behavioral-science experiment or using a laboratory separator: throw leaders into an extreme environment, and it will separate the stark differences between greatness and mediocrity. Collins’ study looks at how the truly great differed from the merely good in environments that exposed and amplified those differences.

Thriving in a chaotic world is not just a business challenge. In fact, all our work is not fundamentally about business, but about the principles that distinguish great organizations from good ones. Greatness is not just a business quest; it’s a human quest.

Next week’s Thoughts on Leadership will feature Chapter 2: 10Xers


Thoughts on Leadership: Great by Choice

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For the past few weeks, I have been listening to the book GREAT BY CHOICE: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All by Jim Collins. This book is that good and powerful. It’s also my second time reading it. Jim has authored and co-authored six books that have sold in total more than ten million copies worldwide. They include: the international bestseller Good to Great, translated into 35 languages; the classic Built to Last, a fixture on the Business Week best seller list for more than six years; and How the Mighty Fall, a New York Times bestseller that examines how great companies can self-destruct.

For the next several weeks I would like to share the book Great by Choice and Jim Collins’ insight on how the choices we make determine our success.

Jim Collins is a student and teacher of enduring great companies – how they grow, how they attain superior performance, and how good companies can become great companies. He has invested nearly a quarter of a century of research into the topic.

His most recent book Great by Choice, co-authored with Morten Hansen, shares the principles for building a truly great enterprise in unpredictable, tumultuous, and fast-moving times. Based on nine years of research, it answers the question: Why do some companies thrive in uncertainty, even chaos, and others do not?

Great by Choice distinguishes itself from Jim’s prior books by its focus not just on performance, but also on the type of unstable environments faced by leaders today.

With a team of more than twenty researchers, Collins and Hansen studied companies that rose to greatness – beating their industry indexes by a minimum of ten times over fifteen years – in environments characterized by big forces and rapid shifts that leaders could not predict or control. The research team then contrasted these “10X companies” to a carefully selected set of comparison companies that failed to achieve greatness in similarly extreme environments.

The study results were full of stimulating surprises such as:

  • The best leaders were not more risk taking, more visionary, and more creative than the comparisons; they were more disciplined, more empirical, and more paranoid.
  • Innovation by itself turns out not to be the trump card in a chaotic and uncertain world; more important is the ability to scale innovation, to blend creativity with discipline.
  • Following the belief that leading in a “fast world” always requires “fast decisions” and “fast action” is a good way to get killed.
  • The great companies changed less in reaction to a radically changing world than the comparison companies.

Great by Choice is classic Collins: contrarian, data-driven, and uplifting. He and Hansen show convincingly that, even in a chaotic and uncertain world, greatness happens by choice, not chance.

Stay tuned for next week’s Thought on Leadership which will cover Chapter 1: Thriving in Uncertainty.


Thoughts on Leadership: The GIFTS that Leaders Give

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This is the time of year when many people exchange gifts and messages of gratitude for the things we do for each other. As a leader, the gift you bring to your organization is important in many ways. “Gifts” take on a whole new meaning, as they aren’t material things you can hold in your hand, but qualities that you bring to the table to lead a team to success.

Here’s what we mean by G-I-F-T-S from great leaders:

G: Generosity

A leader’s generosity will spread quickly through a company. Being generous often means understanding that most people want to feel that they are part of something bigger and that what they do matters.

I: Inspiration

Leaders always make us feel we can do more than we’re currently doing. In order to inspire, a leader needs to show by example rather than tell others to be inspired.

F: Focus

Good leaders provide clear, consistent communication to all. There is no mistaking the goal and what needs to happen to achieve the goals. Bottom line, there’s power in the alignment effort that comes from focus.

T: Teamwork

Good leaders take us from “me” to “we.” The leader will model positive behavior and encourage people to work together to achieve success. There is indeed a connection between people and cross-functional communication.

S: Success

It’s the power of “we” that achieves great things. The greatest outcome is to see how someone can step up and lead a group to accomplish together what seems unattainable on our own.

A good leader brings these gifts to an organization wrapped in his or her own unique style. These contributions tend to have a lasting impact, pushing a team to success.

What are the gifts your leadership style brings? Embrace the principle of G-I-F-T-S and you will find that you and your team can go further and perform at a higher level.

As we close out the year and open a new one, we challenge you to examine the kind of gifts you give to others throughout the year. Be mindful with your contributions and you will no doubt become a superior leader in your business.


Thoughts on Leadership: ‘Thanks-Giving’ Is a Powerful Leadership Tool

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Thanksgiving brings to mind family, food and football (HarBowl 2011 – Go Niners)! But it’s also a special holiday in which we celebrate gratitude and think about the things in life for which we are thankful.

As we move full-steam into the holiday season, I’ve started thinking about how great leaders show genuine appreciation for the efforts of those they lead. They create situations to recognize those efforts in special ways that connect with their followers.

A little “thanks” goes a long way, as long as it is specific and genuine. Excellent shows of appreciation by managers and leaders can improve employee morale and motivation.

In the spirit of the Thanksgiving holiday, spend time over the next few days working on and implementing one or all three of these ideas:

  1. Invest a few minutes each day to write down a couple of specific things you appreciate about each of the people on your team. Then, invest just one to two minutes with each individual person to share what you wrote in a face-to-face conversation.
  2. In your next staff meeting, open it up by going around the table one person at a time and share one thing you appreciate about each individual on your team. The public show of appreciation will have a huge impact on the overall morale of your team and create a collective and contagious positive feeling.
  3. Write a hand-written “Thank You” note expressing your gratitude for the contributions your team member has made. Again, be specific as to what it is the team member does to contribute to the effort. Handwritten notes tend to be forgotten about in this day of e-mail and text messaging and I guarantee will have a huge impact.

During this week of Thanksgiving celebration, we are given a wonderful opportunity to express our gratitude and thanks in several ways to all who support us in our business and life endeavors.

This is a short work week for many of us, and that may create added pressure, especially if you are hosting a Thanksgiving dinner. Consider your priorities: Is there room for a little reflection and reaching out to clients, customers and colleagues in a meaningful way? Think about a time when someone went the extra mile to let you know how you’ve touched their life.

In addition to the ideas above, the following is a leadership list of “Thanks-Giving” to help you reach out and say thanks to those you have the privilege of leading and serving:

  • Be grateful that you were given or developed the patience to cope with the daily stresses and strains of leadership. Keep reminding yourself that it’s all worth it in the end.
  • Be inspired to motivate, coach and teach those who invest valuable time in their lives and careers with you.
  • Be in awe of the opportunity that you have in front of you to positively impact people in ways that few other jobs or professions provide.
  • Give thanks for your chance to learn from others.
  • Be grateful for your unique chance to serve others.
  • And most of all, just give thanks by speaking up and remembering that a well-placed, heartfelt “Thank you” is one of the most powerful and important leadership tools.

What gratitude offerings will you extend this week and during this holiday season ahead?

Look at your client list and pick one unique quality that you appreciate about each person on your list. How have they impacted your business and/or life?

Now, step into your genuine self and, in true leadership style, let them know.