Posts Tagged ‘leadership’

Thoughts on Leadership: 20 Mile March

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Last week we discussed the overview of Chapter 2 from the book Great by Choice. We discovered how 10Xers turned their weakest behaviors into their strongest. This week I would like to move on to Chapter 3: 20 Mile March.

When Jim Collins began his study, he and his team thought they might see 10X winners respond to a volatile, fast-changing world full of new opportunities by pursuing aggressive growth and making radical, big leaps, catching and riding the Next Big Wave, time and again. And yes, they did grow, and they did pursue spectacular opportunities as they grew. But the less successful comparison cases pursued much more aggressive growth and undertook big-leap, radical-change adventures to a much greater degree than the 10X winners. The 10X cases exemplified what Collins and his team came to call the 20 Mile March concept, hitting stepwise performance markers with great consistency over a long period of time, and the comparison cases did not.

For example, when John Brown became CEO of Stryker in 1977, he deliberately set a performance benchmark to drive consistent progress: Stryker would achieve 20 percent net income growth every year. This was more than a mere target, or a wish, or a hope, or a dream, or a vision. It was to use Brown’s own words, “the law.” He ingrained “the law” into the company’s culture, making it a way of life.

Imagine going to a big company meeting. You walk into the main ballroom to find sales regions arranged by performance. Those in regions that achieved their 20 Mile March get seating assignments at the front of the room; those that fell behind find themselves assigned to tables in the back of the room.

From the time John Brown became CEO in 1977 through 1998 and excluding a 1990 extraordinary gain, Stryker hit its 20 Mile March goal more than 90 percent of the time. Yet for all this self-imposed pressure, Stryker had an equally important self-imposed constraint: to never go too far, to never grow too much in a single year. According to the Wall Street Transcript, some observers criticized Brown for not being more aggressive. Brown, however, consistently chose to maintain the 20 Mile March, regardless of criticism urging him to grow Stryker at a faster pace in boom years.

The 20 Mile March is more than a philosophy. It’s about having concrete, clear, intelligent, and rigorously pursued performance mechanisms that keep you on track. The 20 Mile March creates two types of self-imposed discomfort: (1) the discomfort of unwavering commitment to high performance in difficult conditions, and (2) the discomfort of holding back in good conditions.

Some people believe that a world characterized by radical change and disruptive forces no longer favors those who engage in consistent 20 Mile Marching. Yet the great irony is that when Collins and his team examined just this type of out-of-control, fast-paced environment, they found that every 10X company exemplified the 20 Mile March principle during the era they studied. The evidence shows that the 10X companies embraced a 20 Mile March early, long before they were big companies.

In 29 events in which companies such as Stryker, Southwest Airlines, Intel, and Progressive 20 Mile Marched into turbulent industry episode, they came out of the turbulence with a good outcome in every single instance, without exception, 29 of 29, 100 percent of the time. However, in 23 events in which companies failed to 20 Mile March heading into a turbulent industry episode, they emerged from the turbulent episode with a good outcome only 2 out of 23 times.

The following are the key points found at the end of Chapter 3 to help you better understand the effectiveness and importance of 20 Mile Marching:

  • The 20 Mile March was a distinguishing factor, to an overwhelming degree, between the 10X companies and the comparison companies in our research.
  • To 20 Mile March requires hitting specified performance markers with great consistency over a long period of time. It requires two distinct types of discomfort, delivering high performance in difficult times and holding back in good times.
  • A good 20 Mile March has the following seven characteristics:
    1. Clear performance markers.
    2. Self-imposed constraints.
    3. Appropriate to the specific enterprise.
    4. Largely within the company’s control to achieve.
    5. A proper timeframe – long enough to manage, yet short   enough to have teeth.
    6. Imposed by the company upon itself.
    7. Achieved with high consistency.
  • A 20 Mile March needn’t be financial. You can have a creative march, a learning march, a service-improvement march, or any other type of march, as long as it has the primary characteristics of a good 20 Mile March.
  • The 20 Mile March builds confidence. By adhering to a 20 Mile March, no matter what challenges and unexpected shocks you encounter, you prove to yourself and your enterprise that performance is not determined by your conditions but largely by your own actions.
  • Failing to 20 Mile March leaves an organization more exposed to turbulent events. Every comparison case had at least one episode of slamming into a difficult time without having the discipline of a 20 Mile March in place, which resulted in a major setback or catastrophe.
  • The 20 Mile March helps you exert self-control in an out-of-control environment.
  • 10X winners set their own 20 Mile March, appropriate to their own enterprise; they don’t let outside pressures define it for them.
  • A company can always adopt 20 Mile March discipline even if it hasn’t had such discipline earlier in its history, as Genentech did under Levinson.

What is your 20 Mile March, something that you can commit to achieving for 15 to 30 years with as much consistency as Stryker, Southwest Airlines, Intel, and Progressive?


Thoughts on Leadership:10Xers

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Last week I introduced Chapter 1 from the book Great by Choice by Jim Collins. This week I would like to continue our discussion on this superb book and focus on Chapter 2: 10Xers, which explains how people become 10Xers.

We begin by taking a look at the story of Roald Amundsen and Robert Falcon Scott.

In October 1911, two teams of adventurers made their final preparations in their quest to be the first people in modern history to reach the South Pole. For one team, it would be a race to victory and a safe return home. For members of the second team, it would be a devastating defeat, reaching the Pole only to find the wind-whipped flags of their rivals planted 34 days earlier, followed by a race for their lives – a race that they lost in the end.

It was a near-perfect matched pair. There were two expedition leaders – Roald Amundsen, the winner, and Robert Falcon Scott, the loser – of similar ages and with comparable experience. Amundsen led the first successful journey through the Northwest Passage and joined the first expedition to spend the winter in Antarctica; Scott led a South Pole expedition in 1902, reaching 82 degrees South. Amundsen and Scott started their respective journeys for the Pole within days of each other, both facing an uncertain and unforgiving environment and no means of communication. One leader led his team to victory and safety. The other led his team to defeat and death.

What separated these two men? Why did one achieve spectacular success in such an extreme set of conditions, while the other failed even to survive? It’s a fascinating question and a vivid analogy for our overall topic. Here were two leaders, both on quests for extreme achievement in an extreme environment. And it turns out that the 10X business leaders in Collins’ research behaved very much like Amundsen and the comparison leaders behaved much more like Scott.

Amundsen and Scott achieved dramatically different outcomes not because they faced dramatically different circumstances. In the first 34 days of their respective expeditions, Amundsen and Scott had exactly the same ratio, 56 percent, of good days to bad days of weather. If they faced the same environment in the same year with the same goal, the causes of their respective success and failure simply cannot be the environment. They had divergent outcomes principally because they displayed very different behaviors.

This was also true for the leaders in Collins research study. Like Amundsen and Scott, their matched pairs were vulnerable to the same environments at the same time. Yet some leaders proved themselves to be 10Xers while leaders on the other side of the pair did not. “10Xers” (pronounced “ten-EX-ers”) is Collins term for the people who built the 10X companies. In the research he and his team did, they observed that the 10Xers shared a set of behavioral traits that distinguished them from the comparison leaders. In this chapter they introduce those traits, and in subsequent chapters they describe how their 10Xers led and built successful companies consistent with them.

So, how did the 10Xers distinguish themselves? First, 10Xers embrace a paradox of control and non-control. 10Xers then bring this idea to life by a triad of core behaviors: fanatic discipline, empirical creativity, and productive paranoia. Animating these three core behaviors is a central motivating force, Level 5 ambition. (See diagram below “10X Leadership.”) These behavioral traits, which they introduce in the remainder of chapter 2, correlate with achieving 10X results in chaotic and uncertain environments. Fanatic discipline keeps 10X enterprises on track, empirical creativity keeps them vibrant, productive paranoia keeps them alive, and Level 5 ambition provides inspired motivation.

The following are the key points found at the end of Chapter 2 to help you better understand the effectiveness and importance of 10Xers:

  • Clear-eyed and stoic, 10Xers accept, without complaint, that they face forces beyond their control, that they cannot accurately predict events, and that nothing is certain; yet they utterly reject the idea that luck, chaos, or any other external factor will determine whether they succeed or fail.
  • 10Xers display three core behaviors that, in combination, distinguish them from the leaders of the less successful comparison companies:
    ° Fanatic discipline: 10Xers display extreme consistency of action – consistency with values, goals, performance standards, and methods. They are utterly relentless, monomaniacal, unbending in their focus on their quests.
    ° Empirical creativity: When faced with uncertainty, 10Xers do not look primarily to other people, conventional wisdom, authority figures, or peers for direction; they look primarily to empirical evidence. They rely upon direct observation, practical experimentation, and direct engagement with tangible evidence. They make their bold, creative moves from a sound empirical base.
    ° Productive paranoia: 10Xers maintain hypervigilance, staying highly attuned to threats and changes in their environment, even when – especially when – all’s going well. They assume conditions will turn against them, at perhaps the worst possible moment. They channel their fear and worry into action, preparing, developing contingency plans, building buffers, and maintaining large margins of safety.
  • Underlying the three core 10Xer behaviors is a motivating force: passion and ambition for a cause or company larger than themselves. They have egos, but their egos are channeled into their companies and their purposes, not personal aggrandizement.

As you think about your career – indeed, your life – ask yourself one key question: Rank-order the core 10Xer behaviors – fanatical discipline, empirical creativity, and productive paranoid – from your strongest to weakest. What can you do to turn your weakest into your strongest?


Thoughts on Leadership: Thriving in Uncertainty

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“The best – perhaps even the only – way to predict the future is to create it.” – Peter Drucker

Last week I introduced the book GREAT BY CHOICE: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All by Jim Collins. I would like to share with you over the next several weeks Jim Collins’ insight on how the choices we make determine our success.

As I continued to work my way through the book for the second time, I realized more people can benefit from this valuable information. In this week’s message we will begin with Chapter 1: Thriving in Uncertainty.

In this chapter Collins outlines his research journey and shares some of the surprises he and his team encountered along the way.

He explains that some companies and leaders navigate in this type of world exceptionally well. They don’t merely react; they create. They don’t merely survive; they prevail. They don’t merely succeed; they thrive. They build great enterprises that can endure. He and his team did not believe that chaos, uncertainty, and instability are good; companies, leaders, organizations, and societies do not thrive on chaos. But they can thrive in chaos.

To get at the question of how, Collins and his team set out to find companies that started from a position of vulnerability, rose to become great companies with spectacular performance, and did so in unstable environments characterized by big forces, out of their control, fast moving, uncertain, and potentially harmful. They then compared these companies to a control group of companies that failed to become great in the same extreme environments, using the contrast between winners and also-rans to uncover the distinguishing factors that allow some to thrive in uncertainty.

They labeled their high-performing study cases with the name “10X” because they didn’t merely get by or just become successful. They truly thrived. Every 10X case beat its industry index by at least 10 times.

To grasp the essence of their study, consider one 10X case, Southwest Airlines. Just think of everything that slammed the airline industry from 1972 to 2002: Fuel shocks. Deregulation. Labor strife. Air-traffic-controller strikes. Crippling recessions. Interest-rate spikes. Hijackings. Bankruptcy after bankruptcy. And in 2001, the terrorist attacks of September 11. And yet if you’d invested $10,000 in Southwest Airlines on December 31, 1972 your $10,000 would have grown to nearly $12 million by the end of 2002, a return 63 times better than the general stock market. In fact, according to an analysis by Money Magazine, Southwest Airlines produced the #1 return to investors of all S&P 500 companies that were publicly traded in 1972 and held for a full 30 years to 2002. These are impressive results by any measure, but they’re astonishing when you take into account the roiling storms, destabilizing shocks, and chronic uncertainty of Southwest’s environment.

Why did Southwest overcome the odds? What did it do to master its own fate? And how did it accomplish its world-beating performance when other airlines did not? Specifically, why did Southwest become great in such an extreme environment while its direct comparison, Pacific Southwest Airlines (PSA), flailed and was rendered irrelevant, despite having the same business model in the same industry with the same opportunity to become great? This single contrast captures the essence of Collins research question.

Collins and his team have been asked by many of their students and readers, “How is this study different from their previous research into great companies, especially Built to Last and Good to Great?” The method is similar and the question of greatness is constant. But in this study, unlike any of the previous research, they selected cases not just on performance or stature but also on the extremity of the environment.

The team selected on performance plus environment for two reasons. First, they believe the future will remain unpredictable and the world unstable for the rest of our lives, and they wanted to understand the factors that distinguish great organizations, those that prevail against extreme odds, in such environments. Second, by looking at the best companies and their leaders in extreme environments, they gain insights that might otherwise remain hidden when studying leaders in more tranquil settings.

Studying leaders in an extreme environment is like conducting a behavioral-science experiment or using a laboratory separator: throw leaders into an extreme environment, and it will separate the stark differences between greatness and mediocrity. Collins’ study looks at how the truly great differed from the merely good in environments that exposed and amplified those differences.

Thriving in a chaotic world is not just a business challenge. In fact, all our work is not fundamentally about business, but about the principles that distinguish great organizations from good ones. Greatness is not just a business quest; it’s a human quest.

Next week’s Thoughts on Leadership will feature Chapter 2: 10Xers


Thoughts on Leadership: Great by Choice

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For the past few weeks, I have been listening to the book GREAT BY CHOICE: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All by Jim Collins. This book is that good and powerful. It’s also my second time reading it. Jim has authored and co-authored six books that have sold in total more than ten million copies worldwide. They include: the international bestseller Good to Great, translated into 35 languages; the classic Built to Last, a fixture on the Business Week best seller list for more than six years; and How the Mighty Fall, a New York Times bestseller that examines how great companies can self-destruct.

For the next several weeks I would like to share the book Great by Choice and Jim Collins’ insight on how the choices we make determine our success.

Jim Collins is a student and teacher of enduring great companies – how they grow, how they attain superior performance, and how good companies can become great companies. He has invested nearly a quarter of a century of research into the topic.

His most recent book Great by Choice, co-authored with Morten Hansen, shares the principles for building a truly great enterprise in unpredictable, tumultuous, and fast-moving times. Based on nine years of research, it answers the question: Why do some companies thrive in uncertainty, even chaos, and others do not?

Great by Choice distinguishes itself from Jim’s prior books by its focus not just on performance, but also on the type of unstable environments faced by leaders today.

With a team of more than twenty researchers, Collins and Hansen studied companies that rose to greatness – beating their industry indexes by a minimum of ten times over fifteen years – in environments characterized by big forces and rapid shifts that leaders could not predict or control. The research team then contrasted these “10X companies” to a carefully selected set of comparison companies that failed to achieve greatness in similarly extreme environments.

The study results were full of stimulating surprises such as:

  • The best leaders were not more risk taking, more visionary, and more creative than the comparisons; they were more disciplined, more empirical, and more paranoid.
  • Innovation by itself turns out not to be the trump card in a chaotic and uncertain world; more important is the ability to scale innovation, to blend creativity with discipline.
  • Following the belief that leading in a “fast world” always requires “fast decisions” and “fast action” is a good way to get killed.
  • The great companies changed less in reaction to a radically changing world than the comparison companies.

Great by Choice is classic Collins: contrarian, data-driven, and uplifting. He and Hansen show convincingly that, even in a chaotic and uncertain world, greatness happens by choice, not chance.

Stay tuned for next week’s Thought on Leadership which will cover Chapter 1: Thriving in Uncertainty.


Thoughts on Leadership: The GIFTS that Leaders Give

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This is the time of year when many people exchange gifts and messages of gratitude for the things we do for each other. As a leader, the gift you bring to your organization is important in many ways. “Gifts” take on a whole new meaning, as they aren’t material things you can hold in your hand, but qualities that you bring to the table to lead a team to success.

Here’s what we mean by G-I-F-T-S from great leaders:

G: Generosity

A leader’s generosity will spread quickly through a company. Being generous often means understanding that most people want to feel that they are part of something bigger and that what they do matters.

I: Inspiration

Leaders always make us feel we can do more than we’re currently doing. In order to inspire, a leader needs to show by example rather than tell others to be inspired.

F: Focus

Good leaders provide clear, consistent communication to all. There is no mistaking the goal and what needs to happen to achieve the goals. Bottom line, there’s power in the alignment effort that comes from focus.

T: Teamwork

Good leaders take us from “me” to “we.” The leader will model positive behavior and encourage people to work together to achieve success. There is indeed a connection between people and cross-functional communication.

S: Success

It’s the power of “we” that achieves great things. The greatest outcome is to see how someone can step up and lead a group to accomplish together what seems unattainable on our own.

A good leader brings these gifts to an organization wrapped in his or her own unique style. These contributions tend to have a lasting impact, pushing a team to success.

What are the gifts your leadership style brings? Embrace the principle of G-I-F-T-S and you will find that you and your team can go further and perform at a higher level.

As we close out the year and open a new one, we challenge you to examine the kind of gifts you give to others throughout the year. Be mindful with your contributions and you will no doubt become a superior leader in your business.


Thoughts on Leadership: To Lead is to Serve

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As we enter into the heart of the holiday season and we are surrounded by reminders of the spirit of giving, we should not forget what that implies; namely, that there are so many in need.

At Intero, we have always strived to create a different kind of real estate company – a company that focused on more than corporate profits and selling houses, one that endeavors to create an atmosphere that allows its people to continuously grow personally and professionally.

A center point of that philosophy is the Intero Foundation. We understand the universal law that you “must give in order to receive.” And by that we mean contributing to our communities. One of our core values is commitment, and we therefore take great pride in belonging to a company in which everyone is encouraged to donate to the Intero Foundation. We earn our living by serving our community and this gives us an opportunity to give back to them.

As a company and as individuals participation in the Intero Foundation allows us all to serve the communities we live and work in. It also serves as a foundation of leadership. Empowered by Intero agents and employees, the Intero Foundation has given over $1.9 million in grants to nonprofit organizations that support children in need. In 2011 alone, over $200,000 was granted to organizations benefitting children in need.

Another center point of the “must give in order to receive” philosophy is Intero’s business partner, Cause Insurance Services. Cause Insurance Services, LLC is the first ’cause-driven’ insurance brokerage firm in the United States. Based in San Francisco, California, they are focused on providing a broad range of insurance products and services to the consumer and commercial marketplace. They work with the country’s leading insurance carriers to deliver the world’s first cause-driven insurance platform. Their clients are provided with the best insurance at competitive pricing, and, at the same time, giving to the charity of their choice. 20% of their commissions earned are forwarded to the client’s charity, in the client’s name.

In partnership with their charity sponsors, clients and ambassadors, their mission is to ‘change the world one policy at a time.’ The Company believes their pioneering approach will provide a new source of annual giving for the clients of Cause Insurance Services and the charities that they support. This will create a unique platform upon which to build a stronger community.

Cause Insurance Services as well as Intero and its agents have always believed in the importance of giving back to communities in which we serve, and 2011 was a perfect example of ‘paying it forward.’

In his book The Other Side of Leadership, Eugene B. Hacker writes, “The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern, than a desire for personal glory, they are willing to pay the price.”

As we give without expecting to receive – be amazed how the universe will reward your generosity.


Thoughts on Leadership: Al Davis – The Leader behind the Silver and Black

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“Just win, baby.” –Al Davis

Controversial and combative are two words often used to describe Al Davis, the principal owner of the Oakland Raiders who died Oct. 8. He was much more than that – a creator, a builder and a dedicated believer in his team. His story as he described it was a “tunnel life” focused on football.

“He was my best friend,” said former Raiders Coach John Madden. “It’s Al Davis. Al Davis doesn’t die. Just the shock of it. Even though you could see him and knew he was sick and he was failing, he is a fighter, he fights that, you know he was gonna beat it.”

Davis died a legend, even as he led a struggling organization. His Raiders, a dominant force from the mid-’60s through the mid-’80s, hadn’t recorded a winning season in 10 years. Their last Super Bowl victory occurred when he was a “mere” 54 years old. At 82, many fans and critics felt he’d lost his touch, that he had held on to his power for too long.

Davis led the Raiders for all but three of the team’s 52 seasons as coach, general manager or owner. Under this leadership, the Raiders won three Super Bowls and 15 AFC-West divisional titles. He was an ambitious and driven leader who pushed for greatness, victory and dominance. He could be abrasive and demanding, and always expected blind loyalty. His well-known catch phrase was “Don’t adjust. Just dominate.”

Davis took on the established order, attacking the NFL. He created an image of the Raiders as aggressive, nasty and powerful. He was behind the selection of a pirate logo and silver and black color scheme. Davis is also credited with hiring the first black and Hispanic head coaches in the NFL. He also recently appointed the first female CEO.

As a pro football team owner, Davis was often involved in details and decisions atypical for such a figure. This appeared to some to work poorly later in his career as he was criticized for poor personnel selection, feuding with star players, and an inability to retain head coaches. He was thought by many to be a stubborn, eccentric old man who couldn’t accept that his best leadership years had passed.

Nevertheless, as argumentative as Davis could be, his career as outlined in his New York Times obituary holds lessons for any manager looking for an example of how and how not to lead change.

Leadership lessons:·

  • Be clear in your mission. “Just win, baby!” was the Raider’s motto. Respect was not something Davis craved for his team. He wanted others to fear him, and in part it led him to design the Raider’s colors and logo.
  • Know the game. Davis played football in college and began as an assistant upon graduation. He served as an assistant to the legendary Sid Gilman who coached the San Diego Chargers and from 1963 (except for a short time in 1966 when he was commissioner of the American Football League), he was either coach or owner of the Oakland Raiders.
  • Promote talent. Al Davis was a shrewd judge of football management potential. He promoted John Madden to head coach and he piloted the Raiders to their first Super Bowl title. Such was his push for talent that Davis hired the first Hispanic coach, Tom Flores, and the first black head coach, Art Schell.
  • Stand up for what you believe. Davis was head coach of the Oakland Raiders from 1963 to 1966, but gave it up to serve as the commissioner of the American Football League, which was the upstart to the lordly National Football League. Under his watch, the AFL gathered NFL stars and drove up signing bonuses for college players.

Like all leaders Al Davis was not perfect, and very often his imperfections were more evident, but he built a sustainable football franchise and its value has only risen with the times.

“He was a pioneer,” said Jim Plunkett, who won two Super Bowls with the Raiders. “He did so many things. He was a coach, he was the commissioner of the AFL, became the owner of the Raiders and he ran that club the way he saw fit. He brought in players that everyone else was discarding, including me, and he made it work.”


Thoughts on Leadership: Steve Jobs – A Legacy of Leadership

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“You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.” – Steve Jobs, 1955-2011


Greek artist Charis Tsevis has created portraits of Jobs that are made entirely out of the products he invented.

Since Apple co-founder and CEO Steve Jobs passed away last week, I’ve been reflecting on the learning and inspiration that I draw from his career relative to Intero and the work I do as President and CEO.

Our Cupertino office is located amidst the Apple campus, down the street from the Apple headquarters building. In fact, the Intero Cupertino building was one of the first Apple headquarter buildings and still has an Apple stamp on the concrete step in our parking lot. Innovation is literally at our front door.

That is why a mission at Intero is to continually stay innovative (Value #9 – Innovation) in the marketplace. Standing still is the first step towards decline (the stationary position is always the beginning of the end). As Steve Jobs says, “Stay hungry and stay foolish.” He had always wished that for himself. In turn, his inspirational words are how we will stay ahead of the pack and be the leader in change.

Steve Jobs embodied principles that are essential to leadership:

  • Work and passion can go hand-in-hand.
  • Success can be a consequence of a life lived fully.
  • Who we are can shape our work roles, and not the other way around.
  • Being authentic can be rewarded, and enduring ridicule and failure without losing faith is ultimately worth it.
  • The true measure of success is how much meaning your work brings to yourself and others.

Steve Jobs explains at a commencement speech at Stanford University in 2005 (click here to read the full inspirational speech), “Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.”

Jobs was a unique genius who transformed the world because he believed he could. The reality is that even if you have never owned an Apple product and have never met Steve Jobs, he has affected your life.

Once you look at Steve this way you realize that not only were his products works of art, but his leadership was too. Like great leaders before him, his presence was a mirror in which we hoped to see our future.

As a CEO, Jobs led from passion for his business and his product, not from greed or ego. He came from a modest background, overcame adversity, took huge personal risks, and built a great company. He made a fortune, of course, but all the while he dressed in Levis and kept his personal life private. This is what I value most about Steve Jobs.

We all need to take guidance and inspiration from Jobs’ career to raise our games and do it right. We need more people who can lead as Steve Jobs did.

Let’s honor him by remembering the lessons he taught us. Take those and apply them to your life – personally and professionally. Play to win because playing not to lose is a poor strategy that generally backfires. Once you stop setting new goals to strive for, and instead just try to protect your lead, your strategy becomes too timid and leads to stagnation and decline.

You still have today. What will your legacy be?


Thoughts on Leadership: Stop Fighting Change

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Successful leadership requires many skills, but one of the most important is learning how to deal with change. Change is a funny thing. We all know it is inevitable, but we often resist it. Great leaders, however, look at change and embrace it. They understand that change, though scary and stressful, creates opportunities. Change can offer a challenge to be more creative, flexible and strategic.

When thinking about change, I often turn to Jack Welch, former CEO of General Electric. Mike Ferry originally introduced me to his inspiring leadership traits. Welch is one of the most well known “big businessmen” of his generation and offers a lot of insight into how successful leaders deal with change. Welch is also interesting to me because when he first joined GE in 1960, he worked as a junior engineer in my hometown of Pittsfield, Mass., making $10,500 a year.

Many may not know this, but Welch was almost fired from GE because he once blew the roof off the factory. Then after a year of hard work, he was not happy with the $1,000 raise he was offered. He felt unappreciated and dissatisfied with GE’s strict bureaucracy after learning that everyone in his department received the same $1,000 raise. He almost quit GE at the time, but was talked out of it by a higher-level supervisor.

Welch went on to be named vice president of GE in 1972. He moved his way up the ranks and eventually was named CEO in 1981. As CEO, he took apart a lot of the earlier management team put together by his predecessor, creating real change from day one.

I model my leadership style after Welch because he focused on the principle, “Embrace change; don’t fear it.” Why fear something you know will happen again and again? That’s no way to live, and definitely no way to run a business.

Change keeps everyone alert and on their toes. It’s the reality of business. Welch was able to turn a struggling, slow-moving corporate giant into a dynamic and growing company. The goal may be the same, never-ending growth but he said that the tools and methods were constantly changing. He encouraged his colleagues to never stop thinking about the need for change. Only through “massive change” could G.E. win, something Welch firmly believed in.

The leaders of many organizations refuse to see the handwriting on the wall and just hope that things will get better. Yet, wishful thinking is no substitute for a strategic plan. Lasting leaders not only come up with real solutions and partnerships, but they also constantly motivate and inspire team members to get past their fears of change and rise to the challenge.

Change isn’t easy. We all seek stability and predictability. But today more than ever change keeps hitting us in the face just when we think we can afford to get comfortable. So stop fighting change. It is no use and complaining isn’t a practical option.

Ask yourself: How are YOU leading your team as well as yourself and facing the constant changes in the “maze” of your life?

The following are each great books written by Welch that I recommend all leaders read for inspiration and insight: “Straight from the Gut,” “Winning, Jack Welch and the GE Way,” “Jack Welch and the 4 E’s of Leadership,” “29 Leadership Secrets,” and “Jack Welch Speaks: Wit and Wisdom from the World’s Greatest Business Leader.”


Thoughts on Leadership: How to Build Trust in Your Leadership

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If people don’t trust you, why would they ever follow you? The first critical job of any leader is to inspire trust. People simply won’t recognize you as their leader unless they trust you. And that trust has to run across intellect, ethics and morals.

Trust is confidence born of two dimensions: character and competence. Character includes your integrity, motive and intent with people. Competence includes your capabilities, skills, results and track record. Both dimensions are vital.

Leadership and trust go hand-in-hand. Whether you are a minister or a corporate CEO, you have to work to build that trust. It’s not just implied. How do you do that? The following are 13 common behaviors of trusted leaders around the world that build and maintain trust from others.

  1. Talk straight
  2. Demonstrate respect
  3. Create transparency
  4. Right wrongs
  5. Show loyalty
  6. Deliver results
  7. Get better
  8. Confront reality
  9. Clarify expectation
  10. Practice accountability
  11. Listen first
  12. Keep commitments
  13. Extend trust

When you adopt these ways of behaving, it’s like making deposits into a “trust account” of another party. Remember that the 13 behaviors always need to be balanced by each other and that any behavior pushed to the extreme can become a weakness.

Depending on your roles and responsibilities, you may have more or less influence on others. However, you can always have extraordinary influence on your starting points:

Self-Trust - the confidence you have in yourself and in your ability to set and achieve goals, to keep commitments, to walk your talk, and also with your ability to inspire trust in others.

Relationship Trust – how to establish and increase the trust accounts we have with others.

The job of a leader is to go first, to extend trust first. Not a blind trust without expectations and accountability, but rather a “smart trust” with clear expectations and strong accountability built into the process. The best leaders always lead with a decided tendency to trust, as opposed to a tendency not to trust. As Craig Weatherup, former CEO of PepsiCo said, “Trust cannot become a performance multiplier unless the leader is prepared to go first.”

The best leaders recognize that trust impacts us 24/7, 365 days a year. It supports and affects the quality of every relationship, every communication, every work project, every business venture, and every effort in which we are engaged. It changes the quality of every present moment and alters the course and outcome of every future moment of our lives – both personally and professionally. I am convinced that in every situation, nothing is as fast as the speed of trust.