Posts Tagged ‘organization’

Thursday Thoughts: Leaders Make Energy and Passion Contagious

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Energy and passion are the key drivers to business success. But what does it really mean to be energetic and passionate as a leader and more importantly, as a corporation? One of my favorite passages in a book called “What the Best CEOs Know” by Jeffrey Krames, shows energy and passion at work through a look at leadership at Southwest Airlines and GE:

One business leader who consistently showed his energy and passion was Southwest Airlines’ feisty founder, Herb Kelleher. In a period when most of his larger rivals were racking up multibillion-dollar losses, Kelleher was delivering steady growth and profits, year after year, and winning industry wide customer service awards. What was his secret?

Like Jack Welch, GE’s Chairman for over a decade, Kelleher reinvented the management rulebook. Among other things, he hired for passion, thereby creating a unique service organization that was known for its positive attitude and good humor. “If you are not on fire about what you’re doing, why you’re doing it, and the people who do it with you,” he explained, “then you can’t kindle their minds, hearts and devotion to a cause.”

In addition to hiring for passion, he argued that the organization should let people be themselves at work- and then go even farther. The company, he wrote, should “celebrate the achievements of (its) people, often and spontaneously.”

Southwest became legendary for celebrating the milestones experienced by its employees, including their weddings, births, marriages, and other happy moments- and also for acknowledging and sharing in employees’ losses and catastrophes, which is almost unheard of in large corporations.

The point? Kelleher’s action added energy to the organization. He valued informal dialogue. He urged his managers to speak from the heart, as well as from the head. He underscored the idea that job titles aren’t important but that leadership qualities are. Kelleher believed strongly that an organization’s two most important constituencies are its employees and its customers- in that order. “Employees are your premier customers,” argued Kelleher. If the company succeeds in involving and inspiring its employees, they become more tolerant and more empathetic- toward each other and also toward their external constituencies.

Source: Jeffrey Krames, “What the Best CEOs Know,” (McGraw-Hill) (pp. 189-191)

Bottom line: love what you do and you’ll inspire not just yourself, but the employees around you who are integral to your company’s success. Soon you’ll find yourself amidst an organization that carries a reputation for passion and energy – the kind that everyone wants to work for and do business with. Passion and energy come from within, but can be very contagious.


Thursday Thoughts: You’re as good as your good people

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In my Saturday Morning Book Club we are currently reading The Score Takes Care of Itself: My Philosophy of Leadership by legendary pro football coach Bill Walsh.

Walsh changed the way football is played. And he transformed a franchise that was in shambles – the San Francisco Forty-Niners – into one of the greatest dynasties in the history of the sport.

He was a football genius. But he was a leadership genius too.

Many forget that Walsh was not only the head coach responsible for the X’s and O’s on the field, but also the General Manager – the leader tasked with staffing the entire organization.

Walsh was a firm believer in the idea that a leader, and the organization he or she runs, can only be as good as the people they hire.

He illustrates this in the book with a lesson he learned while on Paul Brown’s staff with the Cincinnati Bengals. One game day the bus taking the team from the hotel to the stadium became lost. After it became obvious to Brown that the driver did not know where he was, he barked at the driver: “Fella, I’m not mad at you, I’m mad at the person who hired you.”

Brown understood that his anger was pointless if directed at the bus driver. He was just doing what he was hired to do: drive the bus. The true responsibility lay at the feet of the person who placed Brown’s team in the hands of this unprepared driver.

Walsh took this lesson to heart and created a list of essential traits of staff members in a winning organization.

I have excerpted them here:

  1. A fundamental knowledge of the area he or she has been hired to manage. You may think this is so self-evident it’s insulting to include. However, often we are tempted to hire simply on the basis of friendship or other user-friendly characteristics. They can be important. Expertise is more important.
  2. A relatively high level of energy and enthusiasm and a personality that is upbeat, motivated, and animated. Groups will often collectively take on the personality of their department head. A negative, complaining staff member will be emulated by those he or she is in charge of. So will a positive go-getter.
  3. The ability to discern talent in potential employees whom he or she will recommend to you.
  4. An ability to communicate in a relaxed yet authoritative – but not authoritarian – manner.
  5. Unconditional loyalty to both you and other staff members. If your staff members are chipping away at one another, the organization is weakened from within – like a tree full of termites. There is, in my view, no offense more serious than disloyalty.

The big picture? If you want to succeed as a leader, recognize, like Walsh, that the people with whom you surround yourself can be the difference between winning and losing.