Posts Tagged ‘realtors’

The Consigliere Files: A Lawyer’s Disclosure about Disclosures

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Real property law is complex and burdensome. However, those of us engaged in the practice have narrowed it down to three keys. Where every realtor knows the three keys to real estate – location, location, location; every real estate attorney subscribes to the three keys to real property law – disclose, disclose, disclose.

Disclosure is the cornerstone in meeting the fiduciary duty. Essentially, the law requires that realtors go “above and beyond” in order to help their lay clients consider all factors before making the single biggest purchase of their lives. This does not mean the realtor is making the decision for the client. Rather, the realtor is making the client aware of facts so that the client can make his/her own decision. This often creates a conundrum for realtors. We need to get the facts to our clients, but we must also make sure that the client is not swayed by the way we characterize and present those facts.

Description is not always good

The issue is, how descriptive should our formal disclosures be? Some may argue that a diligent realtor should try to precisely describe every single fact so as to meet his/her duty. Although well intentioned, those who strive to be overly descriptive usually face increased liability down the road.

For example, if a well to do realtor discloses “4 little cracks 6 inches above the fireplace,” he/she may have accidentally misled the buyer. What happens if a lawyer decides those “little cracks” are not so little? What if there are actually 7 cracks, and they are situated 2 feet above the fireplace? Has the well to do realtor properly disclosed the material fact? The answer is probably “no.”

The truth is that description usually equates to nothing more than a personal opinion. At the moment that we let our opinions sway the buyer into a transaction, we have breached our duty as realtors. Consider the last example. What if the realtor simply wrote, “There are cracks above the fireplace”? Now the client has the facts, the disclosure is made, and there is no argument that the realtor has swayed the layperson into a bad transaction.  It no longer matters how many cracks there are, or how big or small they are, or where exactly they can be found. The realtor has done his/her job, and the buyer can investigate and make an informed decision on his/her own.

Never Under Disclose

Of course, I’m not advising that we under disclose. Again, the key to real property law is to disclose, disclose, disclose. Where overly describing each disclosed fact is foolish, qualifying or limiting your disclosures is just plain wrong. For example, disclosing that the “Nearby train tracks are used regularly during rush hour” may be considered disingenuous by a court because the disclosure has been qualified. The agent is essentially saying, “Trains only use this track once or twice a day, at around 8:30am or 5:30pm.” At the moment a train passes by in the afternoon, or late in the evening, the disclosure is no longer accurate. Why not simply say, “Nearby train tracks are used regularly.” Basically, when we qualify our disclosures we bear the risk if the limitation is not accurate.

Remember that a Recommendation is not a Disclosure

Some realtors decide that there is no right way to disclose everything. So, they give a blanket recommendation instead. For example, it is not uncommon for a realtor to write the words “get inspected” or “needs repair” in the disclosure forms if the property has too many problems to list. By rule, a valid disclosure is a “statement of the physical condition of a property and those structures situated on the property.” If a layperson buys a home, and then brings suit alleging a failure to disclose, the realtor cannot defend himself/herself by saying, “I recommended an inspection.” The court will rule that the realtor had a duty to disclose the facts, and that the realtor breached that duty by trying to find someone else to disclose the facts.

In closing, disclosure is the most important part of our job. It is an art that must be perfected by real estate professionals over time. However, one foul up can devastate your career. So, remember that your job is to point out facts. Do not be overly descriptive because your perception is not what’s important. Let your client determine what is big, small, good, bad, black, white, and etc. Do not qualify your disclosures. If something happens twice a day, simply say that it happens. If you limit your disclosure to “twice a day,” then you lose when the client returns a year later with evidence that it sometimes happens 3 times a day. And never give a recommendation in lieu of a disclosure. Your job is to disclose – so do your job. Disclosures are never easy, but doing them the right way is the easiest way to stay out of a lawsuit.


Cool Apps: Share My Map!

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In real estate, the most important three words are LOCATION, LOCATION, LOCATION! This is true for your clients and where they find their homes and it’s true in the way that you do your business — how many times have you heard the word “hyperlocal” in the past couple of years?

In the realm of social/mobile media, location is the name of the game, as well. FourSquare. GoWalla. Yelp! Google Latitude … each of these applications is taking advantage of the hottest trend on the social media block.

Well, now there’s a new player, and this one could have some pretty nifty uses for REALTORS, not to mention lots of other folks.

People, I invite you to Share My Map.

ShareMyMap is a social network paired with a geo-location service. It allows you to create communities based on whatever geographic information is of interest to you. Do you want to make a map of the best restaurants in San Diego? Places where you’ve been on your World Cup trip to South Africa? Or even new home communities in your local market area? See where I’m going with this?

You can make a map of anything you like. Be as broad in scope or pinpointed as you want.

More than just that, though, the service is interactive, so members who are looking for the information you’ve posted can rate or review places they’ve been, and add other feedback, as well.

Whatever sort of local expertise you’d like to promote, you can enhance with an interactive map on ShareMyMap. If you use your creative noodle just a little bit, you’ll see that there are some strong possibilities here.

Now, if you’ll excuse me, I’m going to seek out the best running trails in my town. What will you look for?


Have You Landed On An iPad?

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Love it or hate it, the iPad, Apple’s latest shiny technogadget, has taken the world not just by storm, but by virtual F5 tornado.

For most of the folks snatching them off shelves like they were loaves of bread in Russia, circa-1980, they’re just awesome, hyper-beautiful, super-slick … toys. But for REALTORS? The iPad holds a wealth of creative new ideas and opportunities to provide new services for customers and clients.

For starters, the iPad’s display is absolutely gorgeous. Really. It’s second-to-none. Imagine taking your clients on showing appointments and presenting them with splashy, hi-res, full-color photos on it. If you’re out and about and they suddenly decide that there are other properties they’d like to see, you can show them right on the iPad. No more carting around that heavy, cumbersome laptop. With it, you’ve also got a terrific way to take notes as you go with them from house-to-house, or with which to give a listing presentation the likes of which they’ve never seen.

And it’s a pretty cool tool outside of client interaction, too!

Some of the great tools that are available to enhance your business are:

  1. Evernote. We’ve talked about this fantastic app before, but the version that’s available for the iPad is fantastic. The app itself is free, and basic memberships to Evernote are free, with upgrade options that, at their most expensive, are a minimal $45 annually.
  2. iWork. Apple’s answer to MSOffice, iWork is a suite of tools — Pages, Keynote, and Numbers — that is incredibly easy, incredibly intuitive. Pages (iWork’s word processor) is a breeze to use, and the iPad version is really slick. Keynote simply blows PowerPoint out of the water in terms of the quality of presentation it produces. Numbers, which is similar to Excel, doesn’t have quite the juice as its Microsoft counterpart, but it’s still off to a pretty good start.
  3. Things. Hands-down, this is the best organizational software out there. It’s a little pricey in terms of apps (most people are still used to paying $1 for things from the AppStore) at $19.99, but it’s worth every penny. If you’re a Mac user, this is a must-have.

There are tons of new apps being added each and every day, so be sure to check back for your favorites.

The iPad isn’t for everyone, but for us? For REALTORS? The iPad’s going to provide a very happy landing.


Thursday Thoughts: Want to lead? Be prepared to take the bad with the good

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That sounds obvious, doesn’t it? And, theoretically, it is. But in the real world of real estate management things don’t always work out that way.

Have you ever worked for a manger that couldn’t make a decision? Or, when presented with a failure, sought to deflect responsibility?

There is nothing more unsettling to agents and employees than being under the command of a manager who shows a lack of commitment in his or her responsibility as a leader. Someone who wants the perks of leadership without the challenges.

These failed leaders don’t understand that it is better to make a bad decision than no decision; more admirable to accept responsibility than to avoid it.

In accepting responsibility for the Bay of Pigs fiasco – a military disaster of massive proportions – President Kennedy said, “Success has a thousand fathers; failure is an orphan.”

It’s true. But leaders accept the good with the bad.

Bob Moles has always said, “Show me a great leader and I will show you a successful office.” Realtors will choose to follow only those managers who demonstrate a desire to lead.

Such leaders may be as different from one another as agents are different from one another. They will not have every human virtue, nor will they possess a flawless character.

But they will be distinguished by their good judgment, sincerity, compassion, authority and courage. They have a human quality, a strong commitment to their cause – and to those they serve.

In the next issue of Thursday Thoughts on Leadership, we will examine the question: “How do you know if you Possess Sufficient Desire to be a Leader?”