Posts Tagged ‘Steve Jobs’

Thoughts on Leadership: What would Steve do?

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A few weeks ago Time Magazine featured an article by Rana Foroohar about Steve Jobs and his lessons in leadership.  Usually, in American business, leadership is defined by the bean counters focused on running a super efficient business. Jobs, on the other hand, put engineers above all in the corporate hierarchy.  He focused on the products, not the profits, for motivation.

I found the whole article of interest and thought I’d share it with you here, today:

Technology has been a consistent bright spot in the U.S. economy over the past few years, and no company has epitomized that better than Apple.  Perhaps that’s why business schools and leaderships coaches have been talking in recent months about what management lessons should be taken from Walter Isaacson’s biography of Steve Jobs, which provided an anthropological look at the habits of the most famous CEO since GE’s “Neutron Jack” Welch.  In it, Jobs is revealed as both an autocratic bully and a business genius who executed the most successful corporate turnaround so far this century.

Perhaps the book should be required reading for future MBAs, since the management arts associated with Jobs’ story aren’t what you might think. “Business schools often ask me what Steve Jobs teaches us about leadership,” says Isaacson.  “It’s not that he parked in the handicapped spot or that he was nasty to people.  It’s that he took total responsibility for his products from end to end, that he put products above return on investment and that he wasn’t a slave to focus groups.”

Those are lessons that American business, which has for decades focused more on the bottom line than on real innovation, should heed.  While there are plenty of people in Silicon Valley who envy Jobs’ cult of personality, experts like Mike Useem, head of the leadership center at Wharton, say he probably succeeded in spite of it: “Jobs built a good team, but he would have gotten even better people if he’d been less tough on them.”  Yes, research shows there are plenty of narcissists in the corner office, but it also finds they tend to be bad managers.  In fact, to the extent they succeed, it’s usually because of other qualities, like long-term vision and relentless execution.

Jobs had both, but more important, he had the entrepreneurial impulse to put engineers above bean counters in the corporate hierarchy. As Jobs told Isaacson, “My passion has been to build an enduring company where people were motivated to make great products.  Everything else was secondary.  Sure, it was great to make a profit, because that was what allowed you to make great products.  But the products, not the profits, were the motivation.  It’s a subtle difference, but it ends up meaning everything.  The people you hire, who get’s promoted, what you discuss in meetings.”

Focusing on product meant taking the long view – another key Jobs leadership lesson.  After the dotcom bubble burst in 2000, most of Silicon Valley stopped spending.  Apple, meanwhile, started ramping up research and development, hoping to invent a lot of innovative new products that would put it ahead of competitors after the downturn.

It worked.  Out of the recession came the iPod, the iTunes store, Apple stores and even a new operating system, OS X.  “Steve spent a lot of time stressing to me how the seeds planted during that downturn, sometimes over the skepticism of his board and investors, grew into the products that turned Apple into the world’s most valuable company,” says Isaacson.  Jobs didn’t worry, he says, about explaining to the Street “why building a bunch of glass shrines with only 12 products in them was a good return on investment.”  He probably also would have shrugged off questions about the company’s business practices in China, as he had in the past.

The truth is that investing during a downturn is almost always good business.  Samsung trumped Sony in the 1990s by investing more in R&D; China’s solar industry has leaped ahead of competitors by piling on investment since the financial crisis.  In the U.S., there is still $2 trillion worth of cash sitting on corporate balance sheets.  And there are too few CEOs willing to make the same kind of bold investment choices Jobs did.

That’s the dilemma facing business schools today.  Jobs stands out as an exceptional leader not so much because of his in-your-face style but because American business has come to be dominated by bean counters seeking hyper-efficiency rather than by innovators focused on real growth.  And that, more than anything else, is why schools like Harvard, Wharton and Stanford are distilling what Jobs had to teach business.  “We’ve largely tapped out efficiency gains in corporate America,” says Nitin Nohria, dean of Harvard Business School, which is shifting its curriculum to focus more on Apple-like product-driven innovation and less on financial engineering. “We need business leaders who can help answer the big questions of the day – how technology can help us create jobs and what role business should play in society.”  While the Apple founder probably wouldn’t have had much to say about the latter, it’s hard to think of a better poster child for the former.


Thoughts on Leadership: Apple’s Rebirth: Bullets, Cannonballs, and Disciplined Creativity

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This week I wanted to continue discussing Chapter 4 from the book Great by Choice by Jim Collins.

At the end of the chapter, there is a great success story depicted of how one business used the bullets than cannonballs method to become one of the most influential institutions of our time; Apple.

Last year I had the chance to read two books about Steve Jobs (iLeadership by Jay Elliot and Steve Jobs by Walter Isaacson) both of which depict his leadership style and the innovation that turned Apple from a once disappearing company to greatness.  While all three of these books state that Jobs was inventive and he was, Great by Choice has a slightly different angle as to how he was inventive.

With each major step in Apple’s history, Jobs planned, planned, and planned again (bullet, bullet, bullet) until the project was up to his standards.  He was extremely keen on making things perfect prior to their release.

In fact, when he came back to Apple in 1997, “What did Jobs do to get Apple back on track? Not the iPod, not iTunes, not the iPhone, not the iPad.  First, he increased discipline.

That’s right discipline, for without discipline there’d be no chance to do creative work.

He brought in Tim Cook, a world-class supply-chain expert, and together Jobs and Cook formed a perfect yin-yang team of creativity and discipline.  They cut perks, stopped funding the corporate sabbatical program, improved operating efficiency, lowered overall cost structure, and got people focused on the intense ‘work all day and all of the night’ ethos that’s characterized Apple in its early years.  Overhead costs fell.  The cash-to-current-liabilities ratio doubled, and then tripled.  Long-term debt shrunk by two-thirds and the ratio of total liabilities to shareholders’ equity dropped by more than half from 1998 to 1999.  Now, you might be thinking, ‘Well, all that financial improvement naturally follows breakthrough innovation.’ But in fact, Apple did all of this before the iPod, iTunes, or the iPhone.

Anything that didn’t help the company get back to creating great products that people loved would be tossed, cut, slashed, and ruthlessly eliminated.”

It wasn’t until after this restructuring of the company that he started working on the products.  The first one he tackled was the personal computer.  Yes, Apple had a computer to sell, but Jobs took a step back and reinvented it.  Then he let his creativity fly.  He watched carefully to the needs of his customers and worked to fill the voids.

The MP3 player was becoming extremely popular when Jobs decided to come out with his own version for Mac users filling their void for on-the-go music.  The iPod became an extension of the Mac.  It was not necessarily a new idea, just an idea reinvented.  The same goes for iTunes.  Issues with pirated music were becoming an issue and so Jobs created a safe place for iPod users to find and buy their music.  Each of these steps, were just that, steps.  The big game changer was when both the iPod and iTunes became available to the public.

“The iPod story illustrates a crucial point: a big, successful venture can look in retrospect like a single-step creative breakthrough when, in fact, it came about as a multistep iterative process based more upon empirical validation than visionary genius.  The marriage of fanatic discipline and empirical creativity better explains Apple’s revival than breakthrough innovation per se.”

Reference: Great by Choice by Jim Collins


Thoughts on Leadership: Steve Jobs – A Legacy of Leadership

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“You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.” – Steve Jobs, 1955-2011


Greek artist Charis Tsevis has created portraits of Jobs that are made entirely out of the products he invented.

Since Apple co-founder and CEO Steve Jobs passed away last week, I’ve been reflecting on the learning and inspiration that I draw from his career relative to Intero and the work I do as President and CEO.

Our Cupertino office is located amidst the Apple campus, down the street from the Apple headquarters building. In fact, the Intero Cupertino building was one of the first Apple headquarter buildings and still has an Apple stamp on the concrete step in our parking lot. Innovation is literally at our front door.

That is why a mission at Intero is to continually stay innovative (Value #9 – Innovation) in the marketplace. Standing still is the first step towards decline (the stationary position is always the beginning of the end). As Steve Jobs says, “Stay hungry and stay foolish.” He had always wished that for himself. In turn, his inspirational words are how we will stay ahead of the pack and be the leader in change.

Steve Jobs embodied principles that are essential to leadership:

  • Work and passion can go hand-in-hand.
  • Success can be a consequence of a life lived fully.
  • Who we are can shape our work roles, and not the other way around.
  • Being authentic can be rewarded, and enduring ridicule and failure without losing faith is ultimately worth it.
  • The true measure of success is how much meaning your work brings to yourself and others.

Steve Jobs explains at a commencement speech at Stanford University in 2005 (click here to read the full inspirational speech), “Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.”

Jobs was a unique genius who transformed the world because he believed he could. The reality is that even if you have never owned an Apple product and have never met Steve Jobs, he has affected your life.

Once you look at Steve this way you realize that not only were his products works of art, but his leadership was too. Like great leaders before him, his presence was a mirror in which we hoped to see our future.

As a CEO, Jobs led from passion for his business and his product, not from greed or ego. He came from a modest background, overcame adversity, took huge personal risks, and built a great company. He made a fortune, of course, but all the while he dressed in Levis and kept his personal life private. This is what I value most about Steve Jobs.

We all need to take guidance and inspiration from Jobs’ career to raise our games and do it right. We need more people who can lead as Steve Jobs did.

Let’s honor him by remembering the lessons he taught us. Take those and apply them to your life – personally and professionally. Play to win because playing not to lose is a poor strategy that generally backfires. Once you stop setting new goals to strive for, and instead just try to protect your lead, your strategy becomes too timid and leads to stagnation and decline.

You still have today. What will your legacy be?


Thoughts on Leadership: Why Apple Inspires People

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Like millions of other people, you’ve likely wondered out loud at some point, “What makes Apple so successful?” It is an extraordinary technology leader, founded and led by extraordinary men.

While it’s easy to explain what a company does or how an organization works, it is much more difficult to understand why. Why is Apple so driven not just to succeed, but to lead in consumer technology, to change the world and stop at nothing less? It is the why that separates amazing companies from mediocre ones – just as it’s the why that separates people who truly lead and inspire from those who are just in power positions.

Apple’s cofounders, Steve Wozniak and Steve Jobs, are great examples of influential leaders (not just men in positions of leadership). I’ve been reading about the common traits of true leaders in Simon Sinek’s book, “Start With Why.” By studying influential leaders, Sinek discovered they all think, act and communicate in the same way – they start with why, and that is what inspires people to follow them to success.

In 1979, best friends Wozniak and Jobs created the first personal computer. Why? What was their why? Wozniak built the Apple I with a vision of giving average folks the same computer power as big corporations. He wanted to help level the playing field in business. Before Apple I, computers were too complicated and expensive for the average individual; they were primarily used as a tool for privileged businesses. Wozniak’s why was to enable individuals to compete.

What about Jobs? What was his why? He was the salesman – an amazing one. He dreamed of building a company that would change the world. With just one product, Apple Computer made $1 million in revenues in its first year. It made $10 million in its second year and in just six years became a billion-dollar company.

Even more remarkable than Apple’s fast growth is its longevity. More than 30 years later, the company continues to succeed – empowering individuals with world-class technology. Changing the world. Apple didn’t stop with the personal computer; the company continued to conquer the small electronics, music, mobile phone, and entertainment industries. Steve Wozniak and Steve Jobs succeeded because they started with why. They had a contagious passion that fostered real innovation.

What’s even more interesting about Apple is that not only did the company’s founders inspire its employees to achieve greatness, but also it inspires its customers – to the point where thousands camp out overnight to buy its new products.

Sinek’s following excerpt sums up the leadership lessons from this legendary company:

“Great leaders are able to inspire people to act. Those who are able to inspire give people a sense of purpose or belonging that has little to do with any external incentive or benefit to be gained. Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired. For those who are inspired, the motivation to act is deeply personal. They are less likely to be swayed by incentives. Those who are inspired are willing to pay a premium or endure inconvenience, even personal suffering. Those who are able to inspire will create a following of people- supporters, voters, customers, workers- who act for the good of the whole not because they have to, but because they want to.”


Thoughts on Leadership: The Steve Jobs Way

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“You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.” – Steve Jobs

Last week, I had dinner at Sino in Santana Row, San Jose, with Jay Elliot, former Senior VP of Apple Computer and author of “The Steve Jobs Way – iLeadership for a New Generation.”

“The Steve Jobs Way” is a captivating book that offers interesting and inspiring insights into the leadership style of Steve Jobs. This is a must-read book for all who are working to improve their business and their lives.

Jay gives readers the opportunity to see Steve Jobs in a way that only his closest associates have seen him. You learn what has made him, and the charisma of his management style, capable of creating tools so extraordinary that they have remade three industries and have transformed the way we create, consume, and communicate with each other.

Jay Elliot has more than 30 years of operations experience with leaders of IBM, Intel and Apple Computer. He worked side by side with Steve as Senior Vice President of Apple and brings us his deep insider perspective of Steve’s remarkable leadership style – which includes four major principles: product, talent, organization, marketing.

I asked Jay to put together a list of leadership points that could apply to the technology business and the real estate business as well. The following are 10 leadership points that you could apply today:

  • Passion for the product: Agents need to fully understand their products and know all about the homes they are selling or buying. They need to become the home buyer or seller themselves.
  • Success in the details: Be totally familiar with all aspects of their products and buyers and be involved in all the details of their products and process.
  • Talent rules: Select agents and managers for the talents they display for selling and managing clients.
  • Team culture/small teams: Create a strong culture of teamwork with small teams or offices that all work together.
  • Horizontal communications: Create a strong communication system to communicate all information needed for teams and individuals to effectively do their jobs.
  • Rewards, ownership: Give employees a sense of ownership through a reward system.
  • Product-driven organization: Organize your company around the success of the company vision, goals and products.
  • Branding: Ensure everyone understands the company’s mission/goals and achievements and how they are presented to the public.
  • Embrace technology: The use of modern technology is critical to showing the company is part of the growth in its industry.
  • Content is king: What information your present about products and product support and how you present it to consumers is critical.

Jay shares the lessons that come out of Steve’s intuitive approach to show how the creative and technological brilliance of “iLeadership” can be utilized to drive breakthroughs in any organization.

There is no doubt that Steve Jobs reigns supreme in the worlds of product innovation, brand building, marketing, presenting and leadership. Many believe that Steve Jobs is a leader of the most outstanding company in the history of business.

The one question people always ask and that Jay brings up in his book is, “What is it that has made Steve so unique in the way he runs an organization that brings such convenience, time-saving, and pleasure to so many people around the world?” And that is the question Jay Elliot sets out to answer in his book.

After reading through the stories and examples that he provides, you can reflect on your own experiences and then think about ways that you can implement Steve Jobs’ way as part of your own.


Thursday Thoughts: Crises and the Practice of Leadership

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“People with passion find a way to get things done and to make things happen, in spite of the obstacles and challenges that get in the way.”  
                                                                                                                 -Steve Jobs

After you spend some time leading a company or team, you inevitably encounter a crisis. How you deal with that crisis as a leader ends up mattering more than the crisis itself.

On June 24, the consumer technology industry’s darling, Apple Inc., found itself wrapped up in a publicity nightmare. Many of the consumers who’d bought the latest iPhone 4 were reporting reception issues, and evidence showed that a defective antennae was causing dropped calls and poor connections when held a certain way.

The issues were more than a big deal partly because of all the fanfare leading up to the iPhone 4 release. When the long-anticipated iPhone 4 was announced in early June, Apple said it was the biggest leap they had taken with the product since the original iPhone shipped three years ago. The company sold more than 3 million iPhone 4s in the first 22 days on the market.

The negative press regarding the defective antennae continued to pile on, causing Apple CEO Steve Jobs to abruptly end his Hawaii vacation to address the issue in a rush press conference.

Apple handled some things inadequately during this calamity, but eventually ended up doing the right thing. Here are five leadership qualities Steve Jobs used to get through this crisis that we can all learn from:

  • Strive to educate. In his press conference, Jobs focused more on the larger issues of the smartphones rather than the signal deprivation. He wanted to combine his learning with action and impel the public to seek greater understanding of the product.
  • Maintain constant communication. As this whole debacle transpired, Jobs’ main goal was to show that communication is the real work of leadership.
  • Become a problem solver. Apple did not choose to simply forget about this issue and not deal with it. Instead, company officials dealt with the situation head on and extended support to their customers.
  • Don’t be afraid to show your vulnerability. Jobs began his press conference by admitting the company is not perfect. In doing this and explaining that Apple does have faults, he showed he was strong enough to care.
  • An apology is a powerful way to make things better. At one point, Jobs offered a pure apology. His forgiveness does not change the past, but it will enlarge the future.

The clear lesson here is that it is only in the practice of leadership that we influence our world. Rather than view the iPhone 4 problems as a setback, Jobs saw it as a healthy, inevitable part of becoming a successful company.

As American football coach Lou Holtz once said, “Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.”

Steve Jobs exemplified just that. Without his passion and leadership to get through the crisis, the public would not have believed in his ability to resolve the iPhone 4 antennae situation.

As you think about your career and obstacles you face, remember that Steve Jobs believes, “Passion rules! Passion is about our emotional energy and a love for what we do. Without passion it becomes difficult to fight back in the face of obstacles and difficulties.”

The next time you face a crisis, let your passion kick in and guide your leadership decisions.